Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Inside Retail

MARCH 25, 2025

In spite of their different areas of expertise, these executives were all focused on the need to constantly seek out new ways to update and optimize the consumer shopping experience. We are, at heart, a human-centered company, but we also need to be digitally enabled, and the two need to work together in harmony to create.

Customer Experience 130

Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Consumer 304

Consumer Customer Experience Shopping Marketing 304

Retail TouchPoints

OCTOBER 31, 2024

Earlier this year, Google added compelling new features to Google Wallet to help consumers get more out of their mobile wallet passes. With this update , developers can send wallet notifications, letting consumers receive notifications about any updates to cards or passes stored in their mobile wallet.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

FEBRUARY 12, 2025

Dicks Sporting Goods is expanding its Dicks Varsity Team content creator and influencer program by inviting consumers who have a passion for both sports and social media to join.

Sporting Goods 257

Sporting Goods Consumer Customer Experience ATS 257

Inside Retail

OCTOBER 20, 2024

The COO provided an example of how Ulta Beauty has found alternative ways to deliver products to customers, such as through delivery services like Doordash or retail partnerships with Target. On a more positive note, Renslow observed that retailers need to continue providing customers with interactive in-store experiences.

Consumer 130

Consumer ATS Accessories Apparel 130

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. Retail experiences work all year round.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. When customers visit the store to redeem their prizes (e.g.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

MAY 23, 2024

Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping. Benefit offers a virtual try-on experience, powered by AR, to make this process easy and inspiring.

Customer Experience 332

Customer Experience Boutique Kiosk Consumer 332

Retail TouchPoints

JANUARY 29, 2025

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Every touch point presents an opportunity to build brand loyalty or lose a potential customer to a competitor.

Customer Experience 267

Customer Experience Marketing Management Brand Management 267

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. Cultivating KOCs (key opinion consumers, a.k.a. For the last half decade, U.S.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

MAY 5, 2025

The ways consumers discover products and develop loyalty to a brand has changed dramatically. A customer may see an ad for sunglasses served to them on social media, hear about it from a friend and do their own research on them, before actually adding them to their digital cart. Advertisers need to rethink the entire marketing funnel.

Consumer 147

Consumer Advertising Marketing Promotions 147

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Similarly, in this era of workforce shortage, automation can help lessen the need for customer service agent intervention.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 23, 2025

Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores. Not only do they want the best prices, but they also have no patience for stores that are constantly disorganized, out of stock and that deliver poor customer service.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

FEBRUARY 10, 2025

Skechers opened its 5,000 th store in Bogot, Colombia in February 2024 , at which time Skechers President Michael Greenberg said the brand was on its way to a total of 10,000 stores. To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg. billion , a 12.5%

Planning 297

Planning Point of Sale Customer Experience Location 297

Inside Retail

APRIL 3, 2025

Retail is at a tipping point in Australia. Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services. What are you listening to?

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. In fact, AI was held at a pleasant distance at the annual retail conference, which kicked off Tuesday in Las Vegas. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. A well-organized record-keeping system is essential for MoCRA compliance and safeguarding consumer safety.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. For retailers and consumer businesses, a surge in data breaches presents difficult challenges. In light of this, it’s critical that businesses strengthen their defenses. million last year.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Poorly managed shelves lead to lost sales, frustrated customers, and damaged brand reputations. Lets explore.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Inside Retail

MAY 5, 2025

Whether through influencer-led shopping events, interactive livestreams, or shoppable posts, brands can engage consumers in real time and reduce the friction between discovery and purchase. The implications go beyond customer experience. There are still a few hurdles. Its closer than you think.

Consumer 130

Consumer Social Commerce Management Promotions 130

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. AI will make everyone better at their job, said Kooi. Understandably, both co-founders are bullish on AIs use in retail.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Retail TouchPoints

DECEMBER 6, 2024

This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline. We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store.

Planning 285

Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

FEBRUARY 28, 2025

Coyne will bring more than three decades of executive experience in apparel retailing, including stints at Ralph Lauren and her most recent job as CEO of J.McLaughlin. I am excited to work with the talented team at J.Jill to continue building on the brand’s strong heritage and drive its future growth.”

Apparel 221

Apparel Customer Experience Consumer ATS 221

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand?

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

JANUARY 9, 2025

The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

FEBRUARY 19, 2025

A great experience, like a physical retail environment, can change someones day, she said in an interview with Retail TouchPoints. Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259