Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. As a brand, we place huge importance on the locations we are available in, as we want to know that our partners share our values and desire for the ultimate customer experience.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

APRIL 5, 2022

The agreement will help Bergdorf Goodman introduce its digital customer experience and curated offering to customers globally while integrating seamlessly with the New York City flagship store. luxury market is at a pivotal point,” said José Neves, Founder, Chairman and CEO of FARFETCH in a statement. I believe the U.S.

Clienteling 311

Clienteling Customer Experience Management Marketing 311

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

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Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

MARCH 24, 2022

stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. Our customers are very loyal to our brand, and we’re thrilled that Tulip’s solutions will help us enhance the customer experience across all our channels.”.

Clienteling 264

Clienteling Checkout Fashion Customer Experience 264

Retail TouchPoints

JUNE 6, 2024

There is no better way to find out what’s going on at retail than to actually visit stores, which is exactly what Retail TouchPoints had the chance to do while in Chicago this week for the Retail Innovation Conference & Expo (RICE). Scott asked. Good technology facilitates the process, it doesn’t obstruct it ,” said Scott.

ATS 271

ATS Advertising Customer Experience Returns 271

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 264

Clienteling Payment Services Boutique Promotions 264

Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

AUGUST 8, 2024

. “We are delighted to partner with Rebag, an established leader in the luxury resale space, to meet customer needs with this curated addition to our assortment,” said Jennifer Jones, SVP and General Merchandise Manager Center Core – Women’s Accessories at Bloomingdale’s in a statement.

Clienteling 278

Clienteling Jewelry Accessories Department Stores 278

Retail TouchPoints

JUNE 29, 2021

NewStore’s combined cloud-based POS and order management solution will allow Faherty to bring together customer, order and inventory data into an omnichannel order management system. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “Our As we grow, we want to be the best we can be.

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Clienteling Inventory Management Checkout Fulfillment 213

Retail TouchPoints

JULY 9, 2020

However, new estimates from the Boston Consulting Group published in May revealed that global luxury sales could fall by between $85 and $120 billion in 2020 — a 29% drop that slows a decade of growth across luxury categories, according to Sarah Willersdorf, Global Head of Luxury at Boston Consulting Group. “In Source: Gucci).

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

AUGUST 17, 2021

As change takes place at ever faster rates, speed and agility become king. Different stock and displays also can be showcased at the relevant time of day — such as placing breakfast foods at the front of the space in the morning. This approach is used by Matches Fashion at its London store. Physical Flexibility.

Clienteling 279

Clienteling Customer Experience Fashion Location 279

Inside Retail

JULY 22, 2024

Inside Retail spoke to Balázs Krizsanyik, GM of Desigual Asia Pacific, and Tim O’Rourke, national sales and managing director at O’Rourke Showroom, to learn more about the brand’s local strategy for the Australian market and its expansion strategy globally. Inside Retail: What are the reasons behind Desigual’s return to Australia?

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Before joining the Kate Spade New York team, Fraser was the president at Marc Jacobs, CEO at Anne Klein and had worked in the executive teams of Escada and Esprit de Corp.

Boutique 257

Boutique Fashion Clienteling Marketing 257

365 Retail

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

NOVEMBER 16, 2023

For visitors that can’t make it to the store in person, Crate & Barrel also has created a virtual version of the new flagship that can be visited by customers around the world. ” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. . 18 through Dec.

Clienteling 263

Clienteling Department Stores Shopping Location 263

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. Gavin Harvett is SVP of Products at Clickatell.

Consumer 278

Consumer Clienteling Fashion Marketing 278

Retail TouchPoints

FEBRUARY 6, 2023

Instead of battening down the hatches and stepping back from investments in technology and transformation, [executives] are looking toward that as a conduit to help them progress through the year and the impending recession ,” said David Miller, Chief Marketing Officer at Mercaux in an interview with Retail TouchPoints.

Planning 288

Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

JULY 29, 2021

As the company’s SVP and GM of Ecommerce, Bojanowski was at the center of the storm. The unique circumstances of the pandemic also led Sephora to what might have seemed at the time like an unlikely partnership with Instacart — one of the delivery platform’s first major deals beyond grocery.

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Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

JULY 8, 2020

Brooks Brothers had been valued at $300 million to $350 million by potential investors before the pandemic, according to the New York Times. at factories in Long Island City, N.Y.; The retailer said it is “critical that any potential buyer aligns with our core values, culture, and ambitions” in an email to the newspaper. and Canada.

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Clienteling Fulfillment Apparel Location 191

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Next, take a hard look at your processes: What are you currently doing today? What would you like to do?

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill.

Clienteling 264

Clienteling Apparel Customer Experience Shopping 264

Inside Retail

APRIL 30, 2024

When we set about this project, it was to look at the way we connect with our customers. We needed to provide them an omnichannel experience,” said Peter Ratcliffe, head of technology at RM Williams. Customer details and order details were across many different systems,” explained Ratcliffe.

Checkout 147

Checkout Clienteling Customer Experience Inventory Management 147

Retail TouchPoints

MARCH 21, 2022

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We We are watching the retail industry evolve daily alongside the changes of the world, and like any retailer, we must adapt to the quickly evolving needs of our customer,” he added.

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Clienteling Location Marketing Shopping 246

Retail TouchPoints

SEPTEMBER 4, 2024

The fact that we have the building this color serves as out-of-home advertising at the same time, because the traffic on the street cannot be beat.” The LA location has new features distinct to the city and clientele, including Groov’s Grove an immersive, sonic experience.

Location 264

Location Clienteling Advertising Marketing 264

Inside Retail

MARCH 6, 2023

So when you’re looking at buying a luxury timepiece of substantial value, a client wants something that they know will stand the test of time. Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

FEBRUARY 8, 2024

There’s this cool factor of being able to mix and match products from different brands,” noted Matt Katz, Managing Partner at management consulting firm SSA & Co. “It’s At a foundational level, that means having a simple pricing model. That all creates positive momentum for these retailers.”

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Thrift Store Consumer Clienteling Fulfillment 299

Retail TouchPoints

FEBRUARY 12, 2024

Unfortunately, with shopping easier than ever, the attack surface for cybercriminals who are always on the lookout for unique opportunities to scam people and steal their information is at an all-time high. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

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Shipping Clienteling Shopping Returns 282

Retail TouchPoints

FEBRUARY 29, 2024

They’re not just about ringing up transactions; they’re integral in informing actionable insights,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints. Many systems can now identify sales trends, understand customer behavior and gauge employee performance.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Ultimately, the customer must feel at ease within the space, or they will be reluctant to return. Is the store limited in space?

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Beauty and Health Consumer Shopping Clienteling 311

Retail TouchPoints

JUNE 28, 2023

I’ve chased the FOMO stuff when I was at Foot Locker and Adidas…it’s easy to chase stuff that’s frothy. But if you’re not fully connecting inventory, orders and customer information, nothing else is going to work,” said Dave Bruno, Director of Retail Market Insights at Aptos , in an interview with Retail TouchPoints.

Consumer 288

Consumer Clienteling Kiosk Marketing 288

Retail TouchPoints

FEBRUARY 22, 2023

But there are other factors at play: the dramatic shift to ecommerce, stale in-store inventory and a continued hesitancy to return to physical retail due to the pandemic indicates that the time for innovation in the mall is now. These consumers also have a desire to create connections with their favorite brands. It diluted the whole thing.

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Consumer Shopping Department Stores Clienteling 306

Retail Focus

JANUARY 5, 2024

Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. However, in a phygital context, the role of the human variable evolves.

Customer Experience 148

Customer Experience Supply Chain Management Clienteling Management 148

Inside Retail

MAY 21, 2024

This year is shaping up to be one of many milestones for the brand, as it marks its 20th anniversary and solo show debut at Australian Fashion Week in Sydney in May. Mind you, there weren’t that many [Australian labels] at the time, funnily enough. I knew nobody was doing what I was doing at the time. I knew what my gap was.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Retail TouchPoints

OCTOBER 24, 2022

Sneakers are designed for moving quickly, and the same could certainly be said of The Edit LDN , a global marketplace for limited-edition sneakers and streetwear that is growing at 500% year-over-year after just 2.5 Retail TouchPoints (RTP): You’ve said starting this company was based on your personal experiences as a sneaker buyer/collector.

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Drop-Shipping Clienteling Marketing Department Stores 213

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. Adapting to change.

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Clienteling Supermarket Shopping Specialty Retailers 130

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

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Clienteling Supply Chain Management Customer Experience Consumer 148