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Choice at the checkout – why it matters

Inside Retail

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. The same research found that 47 per cent of consumers choose different checkout options each time. The rise of small, modular self-checkout devices is changing the game.

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Circle K Will Retrofit Stores To Pilot Autonomous Checkout

Retail TouchPoints

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 268
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Walmart Puts Tactile Displays, Product Discovery at Forefront of New Signature Experience

Retail TouchPoints

Walmart has introduced a new signature experience at its incubator location in Springdale, Ark. called “Time Well Spent.” For example, the Pets area will let shoppers scan the QR code to search for dog bed options or learn about Walmart’s pet insurance service.

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Juganu Provides Customer Insights and Enhanced Safety Through Smart Lighting

Retail TouchPoints

The Foam connects directly into pre-existing light fixtures at any retail space, including shopping centers, department stores or groceries.

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How conversational commerce is redefining the way customers interact with brands

Inside Retail

Retailers are increasingly utilising AI-powered technologies in physical stores to enhance the shopping journey and streamline checkout processes. Conversational commerce is also redefining how customers interact with brands.

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Reports: Amazon Go to Hit the Suburbs with Locations in Washington State and California

Retail TouchPoints

The new shops will feature the same format, including the emphasis on grab-and-go items and everyday essentials as well as the cashierless checkout experience. The primary difference will be size: the suburban locations are planned at 6,000 square feet each, compared to the 1,000 to 2,000 square feet of existing urban stores.

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Pilot Travel Centers to Invest $1 Billion in New Horizons Renovation Initiative

Retail TouchPoints

We are listening to what our guests want most at our locations and how we can improve our offerings to make their travels easier and more enjoyable. New Horizons will incorporate this feedback as we overhaul our entire network to deliver on what our guests value today and prepare our stores for the future.”.