Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts.

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Inside Retail

NOVEMBER 13, 2024

Coles has launched an all-in-one AI-powered Smart Trolley trial designed to enhance in-store shopping experiences through technology. The trolley, dubbed Caper Cart, is a collaboration between Coles and US supermarket technology company Instacart, and it is scheduled to be trialled at Coles Richmond Traders in Melbourne early next year.

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Retail TouchPoints

OCTOBER 3, 2022

TikTok will reportedly enter a partnership with TalkShopLive to launch its live shopping platform in North America, two people familiar with the matter told the Financial Times. TikTok’s live shopping platform is already operational in Asian markets including Thailand, Malaysia and Vietnam as well as the U.K.

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Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

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Retail TouchPoints

APRIL 14, 2023

American Eagle Outfitters and ThredUp have launched RE/AE, a resale shop for secondhand and exclusive vintage American Eagle clothing, located at ae.thredup.com, curated by American Eagle and powered by ThredUp’s Resale-as-a-Service (RaaS). Each product links directly to ae.thredup.com for a seamless checkout experience.

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Retail TouchPoints

JUNE 20, 2023

Walmart is the first retailer to test out TalkShopLive ’s new “shoppable simulcast” feature, which allows brands to broadcast live shopping events simultaneously across up to four different online destinations, including the TalkShopLive platform, their own website and Facebook.

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Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

DECEMBER 11, 2024

Stop & Shop will deploy Savings Station kiosks in half its stores this month and complete a chainwide rollout to all 350+ supermarkets by the end of January 2025. Shoppers can scan their GO Rewards loyalty card or enter their phone number to load their digital coupons and activate personal offers based on their shopping history.

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Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. At the moment a “ couple hundred U.S.-based on its Bing search engine, according to multiple news outlets.

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Retail TouchPoints

JULY 25, 2022

Speakers included Raji Behal, Global Head of Partner Success at Klarna; Aras Baskauskas, Co-Founder and CEO of Christy Dawn; and Jasmyne Spencer, professional soccer player at Angel City Football Club, of which Klarna is a founding partner.

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Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

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Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

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Inside Retail

JANUARY 3, 2023

From smart shopping carts and intelligent buying assistants, to dynamic pricing algorithms and inventory tracking systems, retailers will have access to a wealth of powerful tools that enhance their ability to meet customers’ needs and respond quickly to changes in the market. .

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Retail TouchPoints

NOVEMBER 15, 2023

However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 This enables ITOps and engineering teams at retail brands to find and address issues faster and with more precision, so those issues never impact the consumer and their shopping journey.

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Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. Now, shoppers can add items from multiple nearby stores prior to checkout, bundling them into a single order.

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Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

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Inside Retail

JUNE 13, 2024

Welcome to the world of grocery retailing in Mainland China, where technology has changed the way consumers of all ages shop for goods and pay for them, a key feature of the third and final day of NRF Apac, in Singapore this week. Spurrell and Xu spoke about the evolution of grocery shopping behaviour in China.

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Retail TouchPoints

MAY 12, 2022

Jane , a DTC home décor and fashion retailer, explained how its unique approach to live shopping and social commerce has resulted in massive returns at the 2022 Retail Innovation Conference & Expo. However, it’s still a young medium, meaning retailers are still learning how they can make the most of the opportunities it presents.

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Inside Retail

NOVEMBER 16, 2022

It has 11 fitting rooms for customers and five self-checkout stations to improve the shopping experience. The post Uniqlo opens its first South Australian store, at Myer Centre appeared first on Inside Retail.

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Retail TouchPoints

MAY 31, 2022

5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. What is 5G, Really?

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Inside Retail

JANUARY 10, 2024

The world’s largest retailer shared expansive plans for the future of retail at the recent Consumer Electronics Show (CES 2024), focusing on adaptive retail strategies that encompass realms of customers, workforce and society. Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised.

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Retail TouchPoints

JULY 19, 2023

Walmart will offer “sensory-friendly” hours for customers with sensory disabilities on designated days throughout the back-to-school shopping season. local time, most Walmart stores will feature a quieter shopping environment, with store lights dimmed, music turned off and any screens with moving pictures switched over to a stationary image.

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Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ The audience of people with disabilities is larger than most people think ,” said Geoff Freed, Director of Perkins Access Consulting during a session at the 2021 Retail Innovation Conference. “It

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Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

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Retail TouchPoints

OCTOBER 19, 2022

The buy now, pay later (BNPL) firm has launched a series of new products under the Klarna Spotlight banner, all aimed at strengthening the company’s position as “a true shopping utility for consumers and a growth partner for retailers.” Shoppable Video. All products featured can be purchased directly from the videos. Creator Platform.

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Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. However, post-pandemic physical shopping is a different beast to the olden days. However, post-pandemic physical shopping is a different beast to the olden days. Queuing up at the store An example of the renewed appetite for bricks-and-mortar is the recent release of the iPhone 15.

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Inside Retail

NOVEMBER 7, 2023

For instance, we could have a banana that’s been on the water for three weeks, and you have to get it to the location at a point where it’s ripe and ready-to-eat. Customers can’t go to the shop down the road. It has also removed confectionary chocolate from its checkout, to further encourage healthier options.

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Inside Retail

MARCH 25, 2024

Shopify – the commerce platform powering 25 per cent of online retail in Australia – is equally proficient at managing in-store retail transactions, making it the go-to supplier of solutions for retailers transacting across multiple channels. In this day and age, that is pretty much every Australian retailer.

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Retail TouchPoints

JULY 6, 2023

The closest we’ve come to making small-screen moments shoppable has been shopping networks like QVC and HSN — until now. Warner Cable’s QUBE remote, one of the first attempts at making TV shoppable. My prediction is that within three to five years, shopping from television will be a ubiquitous experience ,” said Moore.

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Retail TouchPoints

JUNE 17, 2022

Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order.

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Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My So for us it’s really about getting the right products to her at the right time.” We just did an event with 100 influencers at our Hollywood store. My daughter lives in technology.

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”;

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Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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