Retail TouchPoints

OCTOBER 11, 2024

We’re seeing vision AI support across all parts of the retail business, including back of house, in-store advertising and media, store checkout and curbside pickup. They need the ability to install and have optimally running tech solutions that require minimal maintenance, which deploying at the edge can support.

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Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

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Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

MAY 2, 2022

Authentic Brands Group (ABG) has reportedly filed a lawsuit against one-click checkout service Bolt , claiming that the solution provider failed to deliver on promises in a contract related to the implementation of the technology, according to Bloomberg , The Business Journals and other media sources.

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Checkout Shipping Payment Services Accounting 278

Retail TouchPoints

FEBRUARY 6, 2025

Critical milestones in the journey are no longer confined to a traditional retailers ecommerce site or checkout cart. Distance and concerns like shipping complexity become an afterthought, and platforms are increasingly setting a high bar for reputable merchants that can fulfill products in a timely manner.

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Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? This is one situation you want to avoid at all costs. Our respect.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Getting your buyers through the checkout page is only half the battle. Having the best product or lowest shipping fee will no longer guarantee you a sale. Delivery transparency : Real-time updates about location and shipping status notifications. Delivery speed : Same day, next day.

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Shipping Merchant Services Fulfillment Checkout 290

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We We were attracted because of their fraud offering and then we saw their checkout solution.” It was an involved, intense process. said Narang.

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Checkout Merchant Services Payment Services Customer Experience 237

Inside Retail

FEBRUARY 11, 2024

With shipping rates climbing, retailers today are far less likely to be offering free delivery with purchases to encourage purchases – but they can still attract customers by offering delivery options to suit their budgets. And if they’re paying less for shipping, they are even happier,” says McGrouther. “We

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Inside Retail

MARCH 17, 2025

It can be easier when youre backed by the right logistics and shipping partner. Three Aussie businesses talk about why they chose Australia Post for international shipping. What to look for in an international shipping partner Choosing the right international shipping partner is key to the success of your international expansion.

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Merchant Services Shipping Payment Services Checkout 179

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

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ATS Shipping Checkout Accounting 278

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

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Payment Services Checkout Drop-Shipping Advertising 130

Inside Retail

MARCH 17, 2025

Osthus also pointed out that Snuggle Hunny shows how it brings to life its pledge for diversity and inclusion, while its sustainability drop-down feature ensures shoppers accessibility to relevant sustainability information at a glance. If shoppers had one request?

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Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping.

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Shipping Checkout Fulfillment Comparison Shopping 200

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

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Checkout Payment Services Shipping Shopping 147

Retail TouchPoints

NOVEMBER 6, 2024

Urban Areas at Higher Risk The problem of porch piracy is not uniform across the United States. Our poll shows that over half of American shoppers would now prefer to use shipping to a local Access Point to avoid the risk of theft. In either scenario, the retailer loses, either financially or reputationally.

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Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping. Connect with Greg at greg.brown@melissa.com or LinkedIn.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. It also allows retailers to tailor pricing at an individual level. AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management.

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Inventory Management Markdowns Checkout Customer Experience 162

Inside Retail

APRIL 28, 2025

Sir the label, Oz Hair & Beauty and Cotton On are the three brands with the best checkout and payment experience in the Online CX Index , Australias first and only online retailer performance platform powered by real data. The option to ship to a workplace and include a company was another thoughtful detail.

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Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. FBA retailers also will benefit from the accelerated delivery time Prime fulfillment offers.

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Fulfillment Merchant Services Shipping ATS 278

Inside Retail

NOVEMBER 14, 2024

That doesn’t mean you always have to be the best at everything. If you only drive conversion but don’t make sure that the process after checkout is smooth and enjoyable for customers, it doesn’t help you. It is easier to look at website metrics, convergence, traffic, etc.

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Checkout Returns Customer Experience Shipping 130

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Shipping fees (46 per cent) are still the biggest dealbreaker, particularly for Gen X (60 per cent) and Millennials (44 per cent). Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent).

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Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. Amazon is also facing competition from rivals at home.

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Inside Retail

OCTOBER 20, 2024

Tasmania, however, is projected to see the strongest growth at 5.9 Why this peak season looks promising The numbers are in your favour: With 83 per cent of Australians making at least one online purchase monthly and 30 per cent shopping online weekly, the opportunity for steady sales growth is clear. Start Shipping Today.

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Shipping Checkout Fulfillment Accounting 130

Inside Retail

APRIL 28, 2025

Many are undergoing transformations, such as Kmarts repositioning of checkouts in the centre of stores, enabling shoppers to pass by and see more items. Its also informing product development, with companies such as Shein and Temu looking at social to design products around whats popular. Loyalty and personalisation are critical.

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Retail TouchPoints

NOVEMBER 3, 2021

The desire is still there to do touchless, but for different reasons than COVID safety,” he said during a presentation at the 2021 retailX conference in Chicago. Simplifying Checkout In this case, “simplifying checkout” means embracing “self-checkout.” trillion worldwide, equivalent to both 10.3%

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JUNE 17, 2022

Viewers will be able to press “OK” on their remote when they see a product they like in a shoppable ad and proceed to checkout on their TV. From there, tapping “OK” on the Walmart checkout page places the order. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Payment Services Checkout Shipping Marketing 320

Retail TouchPoints

MAY 2, 2023

A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business.

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Retail TouchPoints

NOVEMBER 1, 2022

Geofences around these brick-and-mortar locations can detect when a customer arrives at the store, prompting an option for an exclusive, in-store app mode. Provide seamless checkout options with digital rewards and payment options. American Eagle , for instance, provides in-store self-checkout via the brand’s mobile app.

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Location Payment Services Checkout Customer Experience 277

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. Maximizing that combination of factors can be accomplished at checkout, as long as it’s not stripped of all its goodness.

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Checkout Payment Services Kiosk Advertising 278

Inside Retail

MARCH 17, 2022

Similarly, Zara allows its customers to return online store purchases free of charge within 30 days of shipping date, to any store or Australia Post drop point. Unified commerce enables the customer to purchase an item in-store and have it shipped home. No more lines at checkouts. Endless aisle.

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Inside Retail

APRIL 28, 2024

This year, shopping online takes no more than a few clicks – but getting those carts to checkout and beyond? At Starshipit , we surveyed leading retailers from around the globe for our latest report, Evolving Expectations 2024 , to bring you the freshest insights on what truly drives customer satisfaction in shipping and fulfilment.

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Checkout Shipping Fulfillment Customer Experience 246

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Inside Retail

JUNE 13, 2024

Marcus Spurrell, (pictured above), CEO of software company Dmall International, is the former chief digital officer of Hong Kong-headquartered DFI Retail Group who after overseeing the implementation of Dmall’s software across the DFI businesses jumped ship to lead the tech company’s international division.

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Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Streamline Your Checkout Process for Busy Parents and Students.

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Payment Services Checkout Drop-Shipping Customer Retention 304

Inside Retail

FEBRUARY 6, 2022

For most small to medium enterprises starting out in e-commerce, shipping solutions tend to be stumbled upon and developed gradually as the business grows. Things start blowing up – processes can’t scale, and the business starts throwing people at the process instead of reinventing what the process should be,” says Boyer.

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Shipping Checkout Customer Retention Fulfillment 130