Retail TouchPoints

DECEMBER 23, 2021

Omnichannel retailer solution provider GK has launched scanless checkout through GK Go , part of its CLOUD4RETAIL service suite. Shoppers can use an app to see all relevant information about their basket as they shop, including items, price, additional product info, total cost so far, and promotions and coupons that have been redeemed.

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Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

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Retail Wire

JULY 14, 2023

Walmart has removed a promotion for its Walmart+ membership program from its self-checkout screens after customers accidentally purchased memberships. The promotion was part of.

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Retail TouchPoints

MARCH 7, 2025

Supplement Existing Price Promotions Service providers can add a digital incentive to an existing discount promotion to get even more traction with customers. Reward Actions Both Before and After the Purchase Discounts tend to be a one-and-done proposition, effectively beginning and ending at checkout.

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Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

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Retail TouchPoints

JANUARY 21, 2025

Experiences are, at their core, emotional for customers. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

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Retail TouchPoints

DECEMBER 16, 2021

The Couponator feature aims to improve the shopping experience by ensuring shoppers automatically get the best deal at checkout. The tool eliminates one of the steps needed to activate promotions, with the goal of reducing friction during the shopping journey for loyalty program members.

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Retail TouchPoints

NOVEMBER 10, 2022

The tool gathers the best deals from a shopper’s personal email and the web and automatically applies them at checkout. Checkmate also can enable shoppers to store discounts and gift cards in a digital wallet that can remind them at checkout that they are there.

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Retail TouchPoints

NOVEMBER 3, 2022

Bold Commerce has launched a curbside checkout feature designed to help retailers recapture the high-margin impulse purchases lost with the growth of curbside checkout, by introducing upsell and cross-sell opportunities after an order has been placed and during pickup.

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Retail TouchPoints

FEBRUARY 5, 2025

According to the findings, dissatisfaction with pricing has surged to become the leading source of complaints, outstripping concerns such as stock availability, customer service and checkout processes. Alarmingly, this dissatisfaction intensifies as the day progresses, peaking at 4 p.m.

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Retail TouchPoints

FEBRUARY 5, 2025

It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. Contrast this with the same customer in the candy aisle, considering a chocolate bar.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

JANUARY 20, 2021

Kroger is testing an AI-powered shopping cart at a Cincinnati store, enabling shoppers to scan items and pay directly on the cart itself for a more seamless in-store experience. Shoppers can scan their loyalty card and check out directly from the cart.

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Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

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Retail TouchPoints

FEBRUARY 24, 2025

However, the team was struggling to design, iterate and improve the website at a much faster speed. We also wanted our overall architecture and web systems to load and process at a much faster rate, but at the same time, our development team was slowly becoming obsessed with Next.js a moment he still recalls.

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Retail TouchPoints

OCTOBER 3, 2024

In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout. The registry’s return is Kohl’s latest move spotlighting how it is serving families at key life stages.

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Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. It also allows retailers to tailor pricing at an individual level.

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Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

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Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

JULY 21, 2023

The supermarket retailer will roll out the smart carts at select St. Customers will be able to use their Schnucks Rewards account with the carts, providing them with access to clipped promotions and allowing them to view weekly circular deals as they browse the aisles. “We

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Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Other key barriers include out-of-stock items (17 per cent) and complicated checkouts (13 per cent). Streamlining checkout flows with guest checkout and one-click payment options.

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Retail TouchPoints

APRIL 27, 2023

A shift toward a new dynamic for Instagram and Facebook Shops will require companies to enable in-app checkout in order to offer a Shop on both sites. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. The change will first be tested in the U.S., Outside of the U.S.

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Inside Retail

JUNE 13, 2024

All of the self checkouts, all of the shelf edges, electronic shelf labels, everything is digital. The result, he said, is that the supermarket has become a technology company backed by a digital, real-time platform sitting in the cloud, with data aggregating all the time that can be used to structure promotions.

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Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. But there is a more middle-of-the-road area of self-checkout that is currently growing by leaps and bounds — smart carts.

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Retail TouchPoints

FEBRUARY 19, 2025

Brands must also ensure permitted use and zoning laws allow for retail and promotional events, especially during high-traffic periods like New York Fashion Week. Create a seamless purchasing experience, whether through mobile checkout, online reservations or exclusive memberships. If the space requires modifications (e.g.,

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Fashion Checkout Planning Promotions 179

Inside Retail

SEPTEMBER 25, 2023

The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The majority believe that shoplifting is not justifiable at all.

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Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. I suspect they’ll progress that across their fleet of stores in the coming years,” Mortimer said. Quiet observer.

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Retail TouchPoints

MAY 31, 2022

5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. Fast, Frictionless Checkout.

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Merchant Services Checkout Shrinkage ATS 354

Retail TouchPoints

FEBRUARY 20, 2025

In fact, a 2023 Contentsquare survey found that promotions not working at checkout caused 33% of abandoned carts. Lets look at what e-retailers can do to ensure bugs dont reach their customers and send them away. Performance issues, such as slow load times and unresponsive pages, also can dramatically impact business.

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Payment Services Checkout Promotions ATS 179

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. For example, geocoding tools leverage geographic data to help businesses target outreach programs and promotions in specific locations, aligning marketing efforts with customer needs.

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Retail TouchPoints

JULY 25, 2022

On July 23, Klarna Oasis hosted a sustainability-focused fireside chat with speakers discussing the importance of regenerative agriculture to promote a greener fashion industry.

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Inside Retail

NOVEMBER 7, 2023

For instance, we could have a banana that’s been on the water for three weeks, and you have to get it to the location at a point where it’s ripe and ready-to-eat. It has also removed confectionary chocolate from its checkout, to further encourage healthier options. The other factor is the cost when something goes wrong.

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Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My So for us it’s really about getting the right products to her at the right time.” We just did an event with 100 influencers at our Hollywood store. My daughter lives in technology.

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Inside Retail

JANUARY 19, 2025

They now include not only perfumes but items such as engraved accessories and bespoke art pieces, clothing and accessories, tech gadgets, books and music, and particularly for the self-love celebrations at-home spa experiences and related categories such as candles, bubble bath, and at-home facials and masks. Some examples below.

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Retail TouchPoints

NOVEMBER 16, 2022

We always want to reimagine and rethink and, most importantly, look at what our guests are sharing with us,” said Monica Arnaudo, Chief Merchandising Officer, according to reporting in WWD. “We A checkout area is now located in the back of the store and positioned in front of the salon space, which features a seating area. Fairfax, Va.

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Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

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Inside Retail

SEPTEMBER 3, 2024

In this article, we will look at the benefits and the key areas to apply AI in the retail industry. Targeted advertising: You can use data to target promotions effectively, enhancing campaign ROI. Automated checkout experiences: Retailers such as Apple are pioneering checkout-free shopping.

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Inside Retail

NOVEMBER 20, 2022

Essentially, shoppers could walk in, scan a QR code from their Amazon mobile app at a turnstile, add their items to their baskets within the store, and just walk out when they were finished. If they opt for the autonomous checkout, customers need to use the Rewe app to register at the entrance to the store. Cutting down costs.

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