Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Retail TouchPoints

AUGUST 23, 2023

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations.

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Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”.

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Retail TouchPoints

SEPTEMBER 18, 2024

The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. Roku Ads Manager offers insights designed to drive awareness and bottom-of-funnel engagement, as well as improved efficiency and competitive pricing without third-party fees.

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Inside Retail

NOVEMBER 3, 2022

Federal Court proceedings have been initiated against Dell Australia by The Australian Competition and Consumer Commission (ACCC) for allegedly making false or misleading representations about the cost of add-on monitors at checkout.

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Retail TouchPoints

OCTOBER 23, 2024

As data privacy becomes an increasing priority for both retailers and consumers, RFID stands out as a secure option that safeguards shoppers’ data. Unlike other technologies that may capture detailed consumer behavior and personal data, RFID technology is straightforward and privacy-conscious.

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Retail TouchPoints

OCTOBER 7, 2024

There’s a common myth amongst retailers that checkout is “untouchable,” a fragile system that can be thrown into disarray by even the slightest modifications. It’s why we’ve seen retailers invest significant time and money in efforts to upgrade and personalize every part of shoppers’ journeys – except for checkout.

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Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

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Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. The arrival of COVID-19 and the fact that we’ve spent a lot more time at home has accelerated this trend.

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Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

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Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

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Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

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Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

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Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. One variation of Bolt’s Checkout Everywhere function on The Independent ‘s site. Social Commerce Meets Affiliate Marketing.

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Inside Retail

OCTOBER 10, 2023

Supermarkets are some of the biggest retail businesses in the world, so it’s no surprise they are at the forefront of industry trends and innovation. Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. It looks at hand movements and what people are doing.

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Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. consumers already are Prime members , so the customer base is large even if that ends up being the case.

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Inside Retail

SEPTEMBER 25, 2023

The Australian Consumer and Retail Studies (ACRS) unit at Monash University surveyed 1001 shoppers across Australia last June, asking them questions about the cost of living and consumer deviance. The majority believe that shoplifting is not justifiable at all.

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Retail TouchPoints

DECEMBER 22, 2020

The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike. Consumer interest in sport, fitness, health and wellness has never been greater. 18 call with analysts. And Nike’s market opportunity is as large as ever.

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Retail TouchPoints

APRIL 5, 2022

“Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience.

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Retail TouchPoints

MAY 31, 2022

5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. Fast, Frictionless Checkout.

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Retail TouchPoints

OCTOBER 21, 2022

For shoppers, paying for the items they want is a necessary evil at best and a complicated chore at worst (especially online). For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world.

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Inside Retail

JUNE 13, 2024

Welcome to the world of grocery retailing in Mainland China, where technology has changed the way consumers of all ages shop for goods and pay for them, a key feature of the third and final day of NRF Apac, in Singapore this week. All of the self checkouts, all of the shelf edges, electronic shelf labels, everything is digital.

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Retail TouchPoints

DECEMBER 13, 2023

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. Sara Alloy is Retail Experience Lead, North America at Publicis Sapient.

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Inside Retail

NOVEMBER 7, 2023

The not-for-profit is also responsible for providing grocery options which are in line with the needs and demands of the consumers it services. For instance, we could have a banana that’s been on the water for three weeks, and you have to get it to the location at a point where it’s ripe and ready-to-eat.

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Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Streamline Your Checkout Process for Busy Parents and Students.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

FEBRUARY 9, 2022

Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions. Beginning later this year, U.S. Additional payment platforms and apps will follow later in 2022, according to the company.

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Retail TouchPoints

SEPTEMBER 19, 2023

Instacart has made its initial public offering (IPO), pricing its stock at $30 per share and valuing the grocery delivery and technology company at approximately $10 billion. The IPO valuation represents a significant decline from early 2021, at the height of the COVID pandemic, when Instacart raised funding at a $39 billion valuation.

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Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The best-in-class checkout tools can be used at permanent shops, pop-up stores, or events and staff can take payments with the confidence of 99.9

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Retail TouchPoints

APRIL 30, 2024

Now, as consumers grow more accustomed to this type of technology being infused within their shopping experiences, this faster, more convenient way of shopping is seeping into the places where customers need it most: stadium concessions. As for concertgoers at these same venues, over half of U.S.

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Retail TouchPoints

APRIL 10, 2023

For retailers and regional payments, consumer payment preferences play one piece, while checkout optimization and diversification play another. Breaking down regional payment barriers starts with meeting consumers’ preferred payment methods and needs regardless of where they live or travel. The good news?

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Retail TouchPoints

MAY 9, 2024

This is the second part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we went beyond the headlines to uncover the reality of the self-checkout situation. So let’s take a look at where fully autonomous retail solutions are working, and where they aren’t.

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Retail TouchPoints

SEPTEMBER 26, 2023

The new offering in the Mercedes Pay+ platform turns the car into a payment device at service stations via an integration with the Mercedes MBUX infotainment system. Payment will be made automatically, and the driver will be able to leave the gas station without having to walk to the checkout area.

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Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

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Retail TouchPoints

NOVEMBER 10, 2022

The solution aims to automatically help consumers keep track of their orders and generate discounts without increasing spam emails, track all orders and manage all your gift cards in one central location. The tool gathers the best deals from a shopper’s personal email and the web and automatically applies them at checkout.

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Retail TouchPoints

MARCH 9, 2023

Here’s one thing he’s learned about that generation, both at work and at home — they want what they want when they want it. “My So for us it’s really about getting the right products to her at the right time.” We just did an event with 100 influencers at our Hollywood store. My daughter lives in technology.

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