Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt.

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Retail Focus

MARCH 20, 2025

Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies. These services’ adaptability and convenience foster consumer loyalty and render traditional payment methods, such as cheques and bank transfers, progressively obsolete.

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Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

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Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? Mobile wallets and contactless payments offer a faster and more streamlined checkout experience.

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Retail TouchPoints

MAY 11, 2023

Rokt Payments Marketplace is an extension of Rokt’s Ecommerce product, which creates opportunities for payment providers at a critical moment in the checkout process, when consumers are highly engaged and about to purchase.

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Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 times per day on average.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

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Retail TouchPoints

APRIL 25, 2024

This is the first part of our two-part series, “ From Self-Checkout to Just Walk Out: A Look at Autonomous Retail Experiences.” In part one we go beyond the headlines to uncover the reality of the self-checkout situation. Plus, despite all the vocal naysayers, many consumers actually like the technology.

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Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

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Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. The 2023 pilot showed that the self-checkout experience was twice as fast at stores with the Express model compared to those without. “By

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Retail TouchPoints

SEPTEMBER 18, 2024

The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. Roku Ads Manager offers insights designed to drive awareness and bottom-of-funnel engagement, as well as improved efficiency and competitive pricing without third-party fees.

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Retail TouchPoints

JULY 25, 2024

The Sam’s Club Member Access Platform (MAP) , the retailer’s media network, is launching display ads in the Scan & Go mobile checkout experience, with the aim of reaching consumers closer to their point of decision. At launch, several Sam’s Club MAP advertisers such as Unilever already plan to utilize Scan & Go ads.

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Inside Retail

DECEMBER 1, 2024

“The strike is yet another symptom of big supermarkets myopically pursuing profit,” Jim Ritchie, strategy director and partner at brand agency US+US, told Inside Retail. While the UWU’s strike is advocating for workers’ rights, it could give consumers another reason to question if a supermarket duopoly is benefitting them.

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Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

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Retail TouchPoints

FEBRUARY 6, 2025

Critical milestones in the journey are no longer confined to a traditional retailers ecommerce site or checkout cart. Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel.

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Retail TouchPoints

MAY 20, 2022

Albertsons Companies will launch cart-based smart checkout technology later this year at select supermarkets throughout the country, in partnership with Veeve Smart Carts. we are building a link between multiple consumer channels and the brands they trust while keeping customer loyalty central to the experience.”.

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Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. In fact, AI was held at a pleasant distance at the annual retail conference, which kicked off Tuesday in Las Vegas. One thing is clear its not AI.

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Retail TouchPoints

JANUARY 24, 2025

consumers returned $890 billion in merchandise in 2024, equaling 16.9% For more insights on how to prevent at least some returns from occurring in the first place, as well as strategies for mitigating the negative impact of the returns that do happen, check out the full report, Rethinking Returns: How to Tackle the Inevitable.

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Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

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Inside Retail

JULY 14, 2024

What does a retailer do when it has developed a self-checkout system broadly considered in the industry as the best in the world? Consumers who use the service are often effusive about the technology, with Reddit threads about it. Like I expect self checkout to be hell and it was magic.” “It We look at things holistically.

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Retail TouchPoints

NOVEMBER 13, 2024

Amazon Haul has its own search, cart and checkout separate from Amazon’s. The majority of products offered are priced at $10 or less, with some as low as $1. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

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Retail TouchPoints

JANUARY 2, 2025

Exclusive: Google Debuts New Retail Media Solution with Lowes as First Beta Tester (March 18, 2024) Retail media was THE growth story in 2024, fueled by these networks ability to target consumers at key decision points in the shopper journey. consumers wallet. consumers wallet.

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Retail TouchPoints

AUGUST 23, 2023

For retailers, self-checkout is something of a double-edged sword. There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations.

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Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

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Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. “Consumers hate unpleasant surprises. faster than the average for the beauty segment and about 0.2

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Inside Retail

JANUARY 8, 2025

Online shopping has made it easier than ever for consumers to purchase goods, and consequently, return them,” Nicholas Woodward, country manager of Pack and Send, told Inside Retail. The rise in post-Christmas returns can be attributed to several trends, with the growth of eCommerce being a leading factor.

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Retail TouchPoints

FEBRUARY 24, 2025

Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. However, the team was struggling to design, iterate and improve the website at a much faster speed. a moment he still recalls. And Burrow was able to track immediate benefits.

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Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. While dedicated lines deliver higher reliability, they come at a higher a cost.

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Retail TouchPoints

JANUARY 30, 2025

As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement. The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement.

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Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

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Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. Al Williams is GM and VP, B2C, at BigCommerce.

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Inside Retail

MARCH 17, 2025

Consumers today are more conscious than ever, looking beyond just products and prices they want to support brands that align with their values, said Mareile Osthus, Humiis co-founder and CEO. Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus.

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Retail TouchPoints

JANUARY 21, 2025

Experiences are, at their core, emotional for customers. For example, the checkout process, delivery time or product unboxing are often emotionally charged moments. For example, if CSAT scores dip during a certain part of the checkout process, the team can investigate whats causing frustration and find ways to address it.

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Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

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Inside Retail

JANUARY 9, 2025

Offsite reviews are viewed as independent and unbiased, making them an essential tool for e-commerce businesses to build consumer trust. This finding challenges assumptions about consumer scepticism toward onsite reviews, suggesting that well-executed review sections with verified customer feedback can hold substantial weight.

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Retail Focus

MARCH 13, 2025

With advancements like AI-driven personalization and checkout-free shopping, the future of in-store technology is poised to completely revolutionize the way we shop. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers.

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Retail TouchPoints

APRIL 7, 2025

The appeal of 3DS for consumers is that it protects them by making it harder for bad actors to use their cards fraudulently. it may take pressure from retailers and consumers on the card issuers and payment service providers to make this happen. Next, the authentication request must be embedded properly into the checkout process.

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