Retail TouchPoints

JULY 2, 2021

This massive shift to digital has forced retailers to rethink how they do business, communicate with their customers, and find creative ways to stay ahead in the evolving retail landscape. Use your data to provide a great customer experience. In fact, 50% of retailers claimed bad data hurts their business (i.e.,

Payment Services 264

Payment Services Customer Experience Management Business Communication 264

Inside Retail

SEPTEMBER 20, 2022

Over five million Australians speak another language at home. It means putting language at the heart of your business. Communicating authentically with culturally and linguistically diverse (CALD) customers should be at the top of the to-do list for all retail businesses. million combined living here.

Business Communication 244

Business Communication Advertising Marketing Promotions 244

Hyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized?

Customer Experience 78

Customer Experience Checkout Business Communication Fulfillment 78

Hyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized?

Customer Experience 59

Customer Experience Checkout Business Communication Fulfillment 59

Hyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. As the customer journey continues to evolve into something more dynamic and diverse, it’s imperative to think about ways of optimising your (hopefully) amorous customer relationships through your business communications.

Customer Experience 54

Customer Experience Business Communication Planning ATS 54

Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Mitel is a leader in business communications.

Business Communication 62

Business Communication Customer Experience Marketing Returns 62

Hyken

DECEMBER 31, 2021

Karen Hertzberg is the Senior Content Marketing Specialist at Siege Media. She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. .

Customer Retention 117

Customer Retention Business Communication Marketing Consumer 117