Retail TouchPoints

OCTOBER 22, 2024

The key is understanding what CX looks like at each stage and establishing a CX strategy built to adapt as the business grows from one stage to the next. At this stage, having an adaptable CX strategy in place is crucial. Adaptable CX strategies can address specific needs at different business stages and across sectors.

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Payment Services ATS Customer Experience Boutique 264

Retail Wire

NOVEMBER 20, 2024

Tom's of Maine received a letter of warning after the FDA found bacteria-contaminated water at its plant.

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ATS 246

Retail Focus

NOVEMBER 18, 2024

Peel Retail & Leisure has announced the opening of Pret A Manger at Gloucester Quays, bringing the popular British sandwich and organic coffee chain to the city for the first time. The post Pret A Manger opens city debut at Gloucester Quays, diversifying food offer appeared first on Retail Focus Magazine - Retail Design.

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Retail TouchPoints

DECEMBER 3, 2024

The holidays at NBCUniversal are one of the most highly anticipated times of year for fans and brands with iconic programming that engages viewers of all ages,” said Karen Kovacs, President of Advertising and Partnership at NBCUniversal in a statement.

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Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. In the retail and consumer sectors, the average cost of a security breach was below this average, sitting at $3.91 million and $3.48 million, respectively.

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Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

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Retail TouchPoints

NOVEMBER 19, 2024

In addition to extended store hours, increased inventory pressures and customers who often are even more impatient than normal, these workers also often find themselves working more hours at a time when many other employees are taking time off. “On The reality is not everyone is going to get that time off. It’s a lot of fun.” “I

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Department Stores Wholesale Shopping Consumer 334

Retail Focus

NOVEMBER 29, 2024

Merry Hill has announced that Footasylum, the leading streetwear retailer, has launched its upsized store at the centre, tripling its footprint. Combining its existing unit with the adjacent space, Footasylum has expanded its presence at Merry Hill from 3,000 to 10,000 sq ft.

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Checkout Apparel Location Management 297

Retail TouchPoints

DECEMBER 6, 2024

The goal, according to Allison Peterson, Chief Retail & Digital Officer at Carters, is to connect with the next generation of families while doubling down on the issues (like sustainability) that the business has prioritized for years. Peterson: Our reimagined retail experience is fully captured at Carters first-ever flagship in Atlanta.

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Visual Merchandising Apparel Marketing Fashion 288

Retail TouchPoints

DECEMBER 12, 2024

Grocery TV will now power more than 10,000 screens at Hy-Vees 400+ retail locations across the Midwest, reaching shoppers at key store touch points including the entrance, checkout, service departments, aisles and endcaps. The partnership will go live in February 2025. The partnership will go live in February 2025.

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Checkout Supermarket Advertising Management 276

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

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Supermarket Customer Experience Management ATS 311

Inside Retail

DECEMBER 4, 2024

High-profile fashion collaborations are nothing new, but does making luxury accessible and marketing it to a younger audience come at a cost? It does not feel luxury at all, and brand cues are lost with a product that looks generic, and store environments without brand cue,” Mansfield said. billion Bitmoji avatars globally.

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Fashion Target Market Marketing Promotions 277

Retail TouchPoints

NOVEMBER 25, 2024

At Macy’s we promote a culture of ethical conduct,” said Tony Spring, Chairman and CEO of Macy’s, Inc. At Macy’s First 50 stores — that is, the locations where the company has already made investments in staffing, assortment and merchandising as part of its Bold New Chapter turnaround strategy — comparable sales grew 1.9%.

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Accounting Promotions Location Management 279

Retail Focus

NOVEMBER 27, 2024

Demand rising for sustainable solutions First up, Richard Allen is sales director at Karndean Designflooring, a brand of luxury vinyl flooring that replicates the look and feel of natural materials, with some clients in the retail sector. The retailer recently opted for Karndean LooseLay flooring in its head office and Carnaby Street store.

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Promotions Fashion Consumer Marketing 289

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

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Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

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Promotions Planning Location Management 269

Inside Retail

DECEMBER 1, 2024

The strike is yet another symptom of big supermarkets myopically pursuing profit,” Jim Ritchie, strategy director and partner at brand agency US+US, told Inside Retail. Not a good look at all,” he stated. Woolies is accused of rorting its customers, not paying their workers fairly, and presiding over empty shelves.

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Supermarket Checkout Consumer Management 246

Retail TouchPoints

OCTOBER 27, 2024

Shein is very Gen Z oriented, so we bring in as many Gen Z team members as possible,” said Marisa Runyon, Director of Creative Content and Production at Shein. “We Shein spoke during a panel discussion at the recent FUTR conference in New York City. We spend a lot of time in brainstorming sessions, asking them, ‘What are you watching?

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Payment Services Consumer Jewelry Marketing 321

Inside Retail

DECEMBER 2, 2024

“The full financial impact at this stage is unknown.” ” The United Workers Union (UWU) launched an indefinite strike action at four Woolworths sites on November 21, causing stock flow limitations across some product lines in some of the stores in Victoria, southern NSW, and ACT.

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Supermarket ATS 264

Inside Retail

NOVEMBER 24, 2024

She also previously worked as GM of marketing at David Jones, head of marketing services at Telstra, and marketing director for ANZ at Visa. “Lisa was a brilliant, loved, and much respected member of our team at Medibank.”

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Marketing ATS Supermarket 264

Retail TouchPoints

OCTOBER 31, 2024

Today’s consumers are increasingly skilled at tuning out marketing. Just look at email, where 79% of consumers ignore or delete marketing emails at least half the time. Google is even testing out a new type of digital ID in Google Wallet that works at select TSA checkpoints. The utility mobile wallets offer is endless.

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Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

OCTOBER 28, 2024

Shellhammer was most recently Chief Product Officer at the Etsy-owned musical instrument marketplace Reverb , and prior to that he held jobs with increasing responsibility at Ebay for more than six years. “I Retail and resale veteran Bradford Shellhammer will join Rent the Runway as Chief Product Officer effective Oct.

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Planning ATS 283

Retail TouchPoints

DECEMBER 10, 2024

Macy’s Real Estate Worth as Much as $9 Billion The activist investors charge that Macys numerous previous attempts at a turnaround have led to limited sustainable improvements to the companys operating results. Since fiscal year 2018, Dillards has paid out 60% of its total cumulative cash sources to stockholders versus Macys at 25%.

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Returns Planning Department Stores Management 293

Retail Focus

NOVEMBER 15, 2024

Chris Bristow, a company liquidation and corporate rescue specialist at Real Business Rescue, examines the financial health of retail businesses under the current climate. We look at some of the factors shaping the health of the retail industry, such as the evolution of retail technology, economic conditions and sector trends.

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Consumer Planning ATS Shopping 321

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

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Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

DECEMBER 6, 2024

Toys R Us Family Faceoff represents an evolution of the family-friendly competition genre, appealing to fans who love the iconic toys and games we all grew up withand some new ones as well, Allison Wallach, Head of Unscripted at Fox Entertainment Studios told Deadline.

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ATS Marketing 284

Inside Retail

OCTOBER 30, 2024

per cent in the September quarter, marking the largest quarterly increase since the June quarter 2022, and that suggests that household consumption may be a little stronger in the September quarter than we’ve recently seen,” said Callam Pickering, Apac economist at Indeed. per cent, followed by WA at 4.5 per cent. .”

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Department Stores Accessories ATS 264

Retail TouchPoints

OCTOBER 11, 2024

“Because we’ve waited to launch this loyalty program, we’ve had the advantage to observe the marketplace and take the best of what works, to maximize value for Save A Lot shoppers,” said Katie Kobus, VP of Marketing at Save A Lot in a statement. The rewards app is only Save A Lot’s most recent enhancement.

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Wholesale Store Operations Shopping Marketing 264

Retail TouchPoints

NOVEMBER 22, 2024

At Chewy, innovation isn’t just a goal — it’s in our DNA,” said Tim Foley, Senior Director of Fulfillment Technology at Chewy in a statement. “By bringing together fresh perspectives and advanced technology, we aim to inspire solutions that will push the boundaries of automation in warehouse logistics.” “At

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Fulfillment ATS 288

Retail TouchPoints

AUGUST 27, 2024

“With so many things happening over the last two years — the pandemic, political pressures, social justice protests, geopolitical and supply chain challenges — everyone stayed at a perfect moderate level of anxiety,” said Ericka McCoy, Chief Marketing Officer at analyst firm Resonate in an interview with Retail TouchPoints.

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Markdowns Drop-Shipping Consumer Discount Store 337