Retail TouchPoints

JANUARY 10, 2022

The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. 22, a 10% increase over last year, and retailers need to prepare themselves for the share of shoppers who prefer to make their returns at a brick-and-mortar store.

Shopping 299

Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

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Returns Merchant Services Drop-Shipping Accessories 177

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Inside Retail

SEPTEMBER 17, 2024

Logistics and returns management company Shiperoo has tapped Catch co-founders Gabby and Hezi Leibovich to lead its new direct-to-consumer platform that focuses on selling returned items at discounted prices. Store categories include apparel, electronics, footwear, homeware, and beauty.

Returns 262

Returns Apparel Shipping Consumer 262

Retail TouchPoints

JUNE 29, 2022

The premium apparel retailer operates in 128 countries at approximately 6,800 points of sale as well as online in 59 countries. Knowing what items are in-stock at its stores in real time will help improve the efficiency of ship-from-store and BOPIS operations at Hugo Boss.

Point of Sale 260

Point of Sale Apparel Shipping Returns 260

Retail TouchPoints

MARCH 29, 2023

The Kohl’s Marketplace already features thousands of products in categories including apparel , fitness , wellness , toys and home. The user experience is seamless within Kohls.com, with marketplace products identified by a badge on the product listing, and items are shipped directly from Kohl’s Marketplace Certified Partners.

Sporting Goods 278

Sporting Goods Apparel Accessories Advertising 278

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 299

Merchant Services Returns Wholesale Apparel 299

Retail TouchPoints

JANUARY 10, 2022

Once an item is purchased, the seller will receive a prepaid shipping label to send it to its next owner. The process is designed to reduce the retailers’ environmental footprints and reduce the need to handle the logistics of shipping items to a third-party warehouse.

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Shipping Apparel Returns Fashion 289

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Struggling Apparel Retailers See Hope Online.

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Fulfillment Drop-Shipping Apparel Shipping 278

Retail TouchPoints

JULY 12, 2023

Payment and shipping details are prepopulated using the customer’s Roku Pay information, allowing the order to be placed with the push of a button. Upon purchase completion, the viewer returns to their programming and an email confirmation with shipping and other details is sent directly from the merchant.

Merchant Services 245

Merchant Services Payment Services Shipping Apparel 245

Retail TouchPoints

JULY 1, 2021

customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished. A ship-from-home option will launch later in the summer, and the overall program will expand to the EMEA region in fall 2021 and the APAC region in spring 2022.

Accessories 264

Accessories Apparel Shipping Promotions 264

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. That includes a large percentage of Nordstrom’s merchandise, such as apparel, accessories, home and gift products, baby gear, shoes and some cosmetics. Products that do not yet require RFID are mostly cosmetics, along with some household products and jewelry.

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Drop-Shipping Jewelry Shipping Inventory Management 304

Inside Retail

NOVEMBER 12, 2024

In one example, Canadian apparel retailer ALDO Group has created a demand-forecasting machine learning model called Delphine. In such times, shipments get delayed and even lost, shipping costs and storage costs spiral and customer frustration increases when goods fail to arrive. Businesses are getting increased returns every year.

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Returns Fashion Accessories Apparel 130

Retail TouchPoints

OCTOBER 13, 2021

Known for its comfortable, stylish performance apparel, Vuori also plans to expand its product offering in this next phase of growth along with its sustainability efforts. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022.

ATS 264

ATS Wholesale Apparel Shipping 264

Inside Retail

AUGUST 29, 2023

Mosaic Brands, the Australian apparel retail group, says it will open 40 new large-sized ‘mega stores’ this financial year as it transitions into what it describes as “a more ageless, value-driven, big-box retailer”. This $33 million turnaround is not simply a result of customers returning to in-store shopping post the pandemic.”

Planning 241

Planning Apparel Accounting Returns 241

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. This is especially true with women’s apparel, for example. “We’ve link] “One is a multi-carrier strategy.

Returns 130

Returns Shipping Promotions Fulfillment 130

Inside Retail

JANUARY 25, 2022

However, of those sales, it’s predicted on average 30 per cent of those products bought online will be returned. . As a result, the way businesses manage online returns is an important part of the customer journey. Embrace Digital Returns. Traditional approaches to returns have some inherent problems.

Returns 130

Returns Payment Services Drop-Shipping Shipping 130

Retail TouchPoints

MAY 24, 2022

That reputation is well-earned — from the company’s self-imposed “Earth Tax” and the Sustainable Apparel Coalition (which it founded alongside Walmart ) all the way down to the plastic swift tacks used to attach its hang tags, Patagonia is known for practicing what it preaches.

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Apparel Shipping Consumer Management 363

Retail TouchPoints

APRIL 24, 2023

ThredUp recently began testing new fee structures aimed at solving this challenge, including fees for its Clean Out Kit service, which was previously free , and raising the restocking fee for returned items.

Payment Services 288

Payment Services Shipping Accessories Apparel 288

Inside Retail

JUNE 19, 2022

Colder weather is likely to boost the apparel sector, as consumers – having spent the past two winters in lockdowns – purchase warmer clothing for returning to work and outdoor activities during winter. That means the speed of return of net migration will become a significant driver of retail’s future growth prospects.”.

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Outdoor Retailing Pricing Returns Apparel 246

Retail TouchPoints

AUGUST 18, 2023

For Kit Garton, VP of Product at DTC men’s swimwear and apparel brand Chubbies , being a “digital native” entails more than just growing up with the internet and your favorite celebrities all in the palm of your hands. “It interactions and automated return experiences. What Defines a ‘Digital Native’?

Returns 246

Returns Consumer Checkout Apparel 246

Retail TouchPoints

AUGUST 7, 2023

The trade-off is long shipping times, another thing Wish is working hard to improve. Temu also operates as a manufacturer-to-consumer marketplace and offers a wide range of merchandise, from homewares to apparel. which Yan said should enable faster shipping times on those products for North American customers.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

FEBRUARY 9, 2023

These models can be optimized for multiple objectives like driving more revenue per order, increasing long-term satisfaction, compelling the user to return more often to the website, incentivizing the customer to sign up for subscriptions or premium services and more. Personalized website presentation.

Merchant Services 264

Merchant Services Accounting Shipping Shopping 264

Retail TouchPoints

MARCH 14, 2024

The team in Florida, looking for ways to expedite the expansion, was toying with the idea of using shipping containers as temporary shopping venues while parts of the expansion were being built out. Many of the same brands have returned for the second ACCESS Pop-Up — which opened on March 8, 2024 in Sarasota, Fla.

Shopping 299

Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

APRIL 9, 2021

it can be a kickstarter to the retail sector and become a technology “must have” for the apparel, footwear, home goods, cosmetics, sporting goods and electronics sectors. We should not expect our shopping experiences to return to normal for a sizable amount of time. COVID-19 and the New Retail Reality. What to Expect in 2021.

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Sporting Goods Shopping Returns Apparel 306

Inside Retail

JANUARY 11, 2022

Retailers are now investing significant resources into logistics, deploying the latest inventory management systems, automating warehouses and hiring hundreds of hardworking staff in an effort to pick, pack and ship online orders as quickly as possible. Using this stock to fulfil online orders is known as ship-from-store. .

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Shipping Fulfillment Inventory Management Location 200

Retail TouchPoints

FEBRUARY 11, 2022

The retailer has a special section of its website for sustainable footwear and apparel so that it’s easy for consumers to find, and they label different products based on each one’s unique sustainable features — from ocean plastic to earth-friendly vegan leather. Caleres, the parent of brands such as Famous Footwear and Dr.

Consumer 263

Consumer Sporting Goods Apparel Promotions 263

Retail TouchPoints

SEPTEMBER 29, 2022

“Seamlessly integrated into Macy’s digital shopping experience, marketplace gives our customers access to an array of expertly curated products — from apparel and beauty to home improvement, toys, pet products and more.”. Marketplace products will feature the same Star Rewards loyalty benefits and returns processes as first-party items.

Department Stores 189

Department Stores Apparel Fulfillment Shipping 189

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Inside Retail

APRIL 27, 2023

Rather, the Australian swimwear company – which also has an accessory and apparel line – has big plans at home and abroad. Hartmann added that customers are returning to e-commerce in greater numbers. This, coupled with the brand’s emphasis on CX as customers returned to in-store shopping also contributed to the sales uptick.

Accessories 246

Accessories Returns Apparel Shipping 246

Independent Retailer

NOVEMBER 28, 2022

Consumers are returning more purchases than ever, especially with the growing convenience of online orders, but it is becoming an increasingly expensive problem for retailers. Last year alone, retailers lost $218 billion to ecommerce returns. Shoppers Already Expecting to Return Gifts. Shoppers Already Expecting to Return Gifts.

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Returns Customer Retention Wholesale Fashion 89

Retail TouchPoints

MAY 2, 2024

of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). That’s as opposed to a Stitch Fix , which curates its apparel boxes to my design choices, my style, my size and fit.

Payment Services 289

Payment Services Consumer Promotions Customer Experience 289

Inside Retail

JANUARY 15, 2023

It’s the latest apparel company to set up a virtual environment on the platform where players can style their avatar and run or scoot around Loooptopia districts collecting tokens. . These are some common factors that motivate players to continuously return to achieve milestones. million daily active Roblox players.

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Fast Fashion Fashion Thrift Store Accessories 277

Retail TouchPoints

DECEMBER 9, 2024

The old model of brand trust is giving way to product-based loyalty, where consumers return not because of the brand name but because of the product’s quality or the associated experience. And while fast shipping remains important, its no longer a chief differentiator. This shift changes how brands approach their messaging.

Consumer 262

Consumer Drop-Shipping Fulfillment Shipping 262

Inside Retail

APRIL 26, 2021

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers.

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Fashion Marketing Fulfillment Fast Fashion 246

Retail TouchPoints

SEPTEMBER 11, 2020

Out-of-stocks have bumped up over the past two months, and “we’re flying in a lot of products we would normally have shipped by boat,” she added. It applies to customer service, how we ship the product, how we handle returns, and the feel of our physical product and how it delivers against your expectations.

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Customer Experience Shipping Payment Services Apparel 221