Retail TouchPoints

MARCH 11, 2022

This week Twitter , Pinterest and Meta all made announcements about their social commerce ambitions and capabilities, just weeks after YouTube discussed its own shopping plans. . Twitter Lets Merchants Create In-App ‘Shops’. Twitter Shops is available now to select merchants and managed partners in the U.S.

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Social Commerce Merchant Services Advertising Shopping 305

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

FEBRUARY 7, 2024

Discount shopping app Temu is giving U.S. and European merchants access to sell on its marketplace, which had previously only been open to China-based merchants. and Europe who order from merchants in their own region. 1 shopping app in America. The addition of U.S. The addition of U.S. Temu made its U.S.

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Merchant Services Apparel Shopping Fashion 275

Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. We’re Not a Retailer, We’re Not a Marketplace’.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Doubling down on merchants outside of China.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JANUARY 12, 2024

Recent data shows that online retailers are increasingly relying on social media advertising platforms to reach and engage with their target customers, while search-based channels such as Google Shopping and Bing are becoming less popular. As in the case of apparel, in 2022 TikTok wasn’t even in the top 10 for this product category.

Social Commerce 320

Social Commerce Beauty and Health Advertising Merchant Services 320

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

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Returns Merchant Services Shipping Department Stores 334

Retail TouchPoints

AUGUST 26, 2022

Now we’re seeing a big expansion of it, not only across merchants but also into less expensive or more ordinary type purchases. In terms of back to school, we’re seeing BNPL being used for things like books or apparel.”. “Everyone always thinks of [BNPL for] buying the Peloton.

Merchant Services 277

Merchant Services Checkout Apparel Shopping 277

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

FEBRUARY 21, 2022

Consumers demand grocers and mass merchants in particular provide these last-mile services, and it’s not without challenges, as over 40% of grocery consumers cite delivery and fulfillment services as key attributes while deciding where to shop in the past year. Embracing sustainable products and practices.

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Consumer Merchant Services Grocer Apparel 313

Retail TouchPoints

SEPTEMBER 7, 2022

Qurate Retail Group — parent company of QVC and HSN — has made two new executive appointments as it works to differentiate the home shopping brands and build out its omnichannel video commerce operation. Sriraman was most recently Head of Prime Video Channels at Amazon. Sriraman will report to Mary Campbell, President of vCommerce Ventures.

Merchant Services 264

Merchant Services Apparel Accessories Shopping 264

Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion.

Merchant Services 130

Merchant Services Fashion Jewelry Social Commerce 130

Inside Retail

DECEMBER 19, 2024

With 30 years of executive leadership experience, including stints as CEO and president of Weight Watchers Inter n ational and the Home Shopping Network, Mindy Grossman has been through her fair share of business transformations. Which is very, very significant in industries like apparel, footwear or beauty. It is so critical.

Merchant Services 130

Merchant Services Apparel Planning Consumer 130

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. Holiday shopping insights from the Adobe Digital Economy Index predict that ecommerce will become even more ubiquitous, with U.S.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

FEBRUARY 4, 2021

Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world. A new ESW study of more than 22,000 consumers across 11 countries, conducted by Savanta , found that 70% of those surveyed had shopped across borders last year, and 52% had made six or more international purchases.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. At the same time, there is a deep desire among shoppers to shop locally.

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Retail Focus

MAY 8, 2024

Having formerly only served the largest apparel retailers and brands in the world, True Fit has democratised its Fashion Genome to bring the benefit of AI size and fit to the full market. It is now seeing a 108% MoM growth rate in adoption by Shopify brands and is on trajectory to implement the solution within 2,000+ merchants in 2024.

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Fashion Merchant Services Apparel Returns 148

Retail TouchPoints

SEPTEMBER 10, 2024

Still, despite the convenience and wealth of choice that online shopping offers (and shoppers love), these sites are only responsible for a modest portion of all retail sales. In March 2024, the International Council of Shopping Centers reported that consumers returned 22% of products they bought online from apparel retailers.

Merchant Services 278

Merchant Services Returns Fashion Consumer 278

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history.

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Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

OCTOBER 15, 2021

this year alone, representing approximately 21% of the total women’s apparel market. The business case is clear, but the looming question for apparel brands and retailers is: How do we make inclusivity a tangible — and profitable — business strategy? If you look at this process, there’s a lack of relatability,” Orschell noted.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

OCTOBER 3, 2024

The solution — which lets suppliers apply Walmart Luminate insights to inform and optimize their display advertising campaigns through the Walmart Connect retail media offering — launched in beta in April and promises to be a boon for both of these tertiary Walmart services. What data allows you to do is, in tough times, make the right moves.”

Merchant Services 278

Merchant Services Advertising Apparel Consumer 278

Retail TouchPoints

JANUARY 26, 2021

Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Inside Retail

JANUARY 12, 2023

Social commerce – shopping on social media platforms – is expected to reach US$1.2 Apparel, beauty, health and wellness were the biggest beneficiaries at that time. Hootsuite contends that 81 per cent of shoppers research products on Instagram and Facebook, and that shopping is a top priority for 48 per cent of Pinterest users.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Retail TouchPoints

FEBRUARY 9, 2023

This is made possible by powerful AI algorithms that deeply understand the customer’s needs and create a personalized shopping experience. AI models can also instantly build taste profiles for new or guest users during the current shopping session, quickly personalizing the shopping experience even on the customer’s first visit.

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Merchant Services Accounting Shipping Shopping 264

Retail TouchPoints

NOVEMBER 18, 2021

A host of new technologies are now available to make digital shopping more informative and interactive, and brands are seeing real results after employing them. According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images. Want more proof?

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Consumer Merchant Services Payment Services Advertising 264

Retail TouchPoints

JULY 21, 2020

But with socially distancing consumers continuing to spend more time online, and e-Commerce increasing in many sectors due to restricted brick-and-mortar shopping, the opportunities are out there. Much of what we do, including how we work, play and buy goods and services, has shifted massively during the pandemic.

Merchant Services 225

Merchant Services Sporting Goods Accounting Shopping 225

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them.

Payment Services 245

Payment Services Merchant Services Consumer Customer Experience 245

Inside Retail

JANUARY 10, 2023

Tyrecycle and bicycle retailer Revolve Recycling have partnered to launch a tyre recycling program, aiming to reduce waste from bike shops. . We will meet this challenge by consolidating the collection of tyre material across many bike shops and by pre-treating it so that Tyrecycle can usefully use it.”.

Merchant Services 147

Merchant Services Apparel Shipping Accounting 147

Retail Focus

JUNE 6, 2024

It then blends these AI-generated sizing cues with insight from True Fit’s Fashion Genome, the world’s largest connected apparel dataset comprising 82 million shoppers and 29,000 brands. Through the fusion of timeless St.

Merchant Services 148

Merchant Services Fashion Returns Apparel 148

Retail TouchPoints

DECEMBER 3, 2020

Now, industry reports point to the possibility that the traditional Thanksgiving weekend — filled with frenzied shoppers in crowded stores and shopping malls — could be gone for good. As we’re experiencing that second wave of the virus and more closures, if anything, the pendulum will continue to swing in favor of digital and online shopping.”

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Drop-Shipping Consumer Merchant Services Shipping 205

Independent Retailer

AUGUST 11, 2022

Each step of the ecommerce process, from searching for products to checkout, carries a risk of retailers losing a sale. ” Especially with the holiday shopping season swiftly approaching, retailers need to ensure their websites are in tip top shape in order to be ready for the influx in customers. .”

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Merchant Services Payment Services Checkout Promotions 98

Retail TouchPoints

JULY 2, 2021

While discussions on diversity, inclusion and social responsibility have come to the forefront in retail over the last year, the billion-dollar market for adaptive and inclusive apparel remains largely untapped — but that’s changing. “In We’re trying to bring the fun to online shopping. For us it was it was focus, focus, focus.

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Merchant Services Customer Experience Marketing Consumer 200

Inside Retail

DECEMBER 10, 2024

However, this change would come with some risks, particularly around customer loyalty, as it would mean shifting away from customer service and toward data monetisation. Coresight Research estimated that retailers can generate $1-5 million from data monetisation for every $1 billion they earn in revenue. per cent YoY growth in 2025.

Merchant Services 130

Merchant Services Payment Services Fulfillment Promotions 130

Independent Retailer

OCTOBER 14, 2021

With the surge in online shopping that was brought on by the pandemic, refund abuse is becoming an even bigger concern, and experts predict this issue will only continue to grow. Many customers consciously decide where to shop based on a retailer’s refund/return policies. Competitive retail environment. How Can Retailers Combat Fraud?

Merchant Services 98

Merchant Services Returns Shipping Apparel 98

Store Growers

JUNE 11, 2018

“I just got a mail from Google saying they’re suspending my Merchant Account got suspended!” A couple of days before, she had reached out to me with some questions about Google Shopping. She was trying to figure out how to get started and create a Google Shopping feed but was running into a lot of errors. Grab it here!

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Merchant Services Shopping Accounting Apparel 67