Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

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Retail TouchPoints

JANUARY 18, 2024

As COO, Fiddelke will oversee Target’s nearly 2,000 stores, its global supply chain network, fulfillment services, network capacity planning, enterprise operations and the teams responsible for building and remodeling Target stores and facilities. He will wear both hats until Target names a new finance chief.

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Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

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Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

MAY 21, 2021

Nordstrom and Other Apparel Retailers Will be at the Mercy of Global Supply Chains. Macy’s latest quarterly results were surprisingly positive , and Anderson expects Nordstrom to make some degree of a comeback alongside apparel in general — but he also expects supply chains to be an ongoing problem for these retailers. “If

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Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

FEBRUARY 25, 2022

That includes a large percentage of Nordstrom’s merchandise, such as apparel, accessories, home and gift products, baby gear, shoes and some cosmetics. Products that do not yet require RFID are mostly cosmetics, along with some household products and jewelry.

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Drop-Shipping Jewelry Shipping Inventory Management 304

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo! We’re happy to strengthen existing markets and try out new ones as well,” said Riccobono.

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Apparel Payment Services Location Shopping 263

Retail TouchPoints

DECEMBER 31, 2021

Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals. Tech knowledge also will be increasingly essential as retailers learn whether remote solutions deployed during the pandemic might have “legs.”

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Home Furnishings Shipping Fulfillment Consumer 312

Retail TouchPoints

MAY 29, 2020

Q1 2020 financial results for Costco , Nordstrom and Abercrombie & Fitch encapsulate how three retail verticals — club, department and specialty apparel — are weathering the COVID-19 pandemic. The declines were attributed to store closures, though the retailer has reopened about 40%. Costco posted a 7.3% jump in e-Commerce sales.

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Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

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Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Keith Jelinek.

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Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. “The

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Retail TouchPoints

JULY 8, 2020

Iconic apparel retailer Brooks Brothers has joined the ranks of retailers whose struggling businesses were tipped into Chapter 11 bankruptcy by the pandemic. From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said.

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Retail TouchPoints

MARCH 26, 2024

“Academy Sports + Outdoors is excited to provide our customers with new convenient stores that carry a localized assortment that meets the needs of active families in these communities,” said Eric Friederich, SVP of Retail Operations at Academy Sports in a statement.

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Outdoor Planning Apparel Store Operations 264

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. Not all apparel retailers will be affected equally, however.

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Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

MARCH 28, 2023

The associate will offer one , two or three pairs [of sneakers] and then help you put together an outfit, because we sell apparel as well. Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience.

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Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

JULY 6, 2020

Wedding Apparel Presents A Unique E-Commerce Challenge. We had to provide that high-touch experience remotely so that the customers coming to us online would be confident we were going to fulfill their wedding wardrobes. ”. “That has definitely informed how we’re planning our future.

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Boutique Customer Experience Location Accessories 325

Retail TouchPoints

NOVEMBER 4, 2021

Some of the most popular gift-giving categories are those experiencing the highest levels of inflation, including electronics , toys and apparel. The three top categories for BNPL online orders were apparel ( 43% ), electronics ( 33% ) and grocery ( 30% ), and Adobe also found that the minimum order value is down 12% from 2020 to $225. “If

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

AUGUST 14, 2020

Rent the Runway operates within the circular economy, a model in which consumers can reduce waste and lessen environmental harm by resale or reuse. It offers designer apparel and accessories for rent as a monthly subscription, or four- to eight-day rentals for a single occasion.

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Apparel Returns Finance Accessories 247

Retail TouchPoints

DECEMBER 7, 2023

Cramer most recently was President of Parade , a Gen Z-focused intimate and lifestyle apparel retailer, and prior to that he spent more than 20 years with Bath & Body Works and L Brands in leadership roles including CFO and COO. Claire’s also has named Chris Cramer as its new CFO and COO, reporting to Claire’s CEO Ryan Vero.

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Jewelry Accessories Apparel Fashion 264

Retail TouchPoints

SEPTEMBER 21, 2020

The collaboration includes an exclusive collection of Nordstrom Made “VOTE” apparel, and the department store will donate a portion of the proceeds from the merchandise sales to the two organizations. Nordstrom stores and operations centers will remain open on Nov. Starting Sept. 22, visitors to any U.S.

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Sporting Goods Department Stores Fulfillment Apparel 264

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. We both understood the mission of the brand, the mission of the store and the design and aesthetic of it.

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Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

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Accessories Apparel Brand Management Planning 264

Retail TouchPoints

AUGUST 16, 2021

Can you determine any patterns in the returns, like apparel not fitting as expected or the website description not reflecting the item correctly? We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. Why are they returning the item? How was the path to purchase?

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Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

JANUARY 4, 2024

Consumers responded to steep discounts in key ecommerce categories, including electronics, where discounts peaked at 31% off listed prices (versus 25% in 2022); toys ( 28% versus 34% last year); and apparel ( 24% versus 19% ). Discounts in other categories ranged from 18% off appliance prices to 24% off for computers.

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Payment Services Apparel Consumer Shopping 264

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Retail TouchPoints

DECEMBER 21, 2023

Accessibility Moved into the Mainstream The fight for inclusion by people with disabilities saw some key victories in 2023, as retailers and brands began to recognize the buying power of this sector: Market Reports World has forecast an annual CAGR of 5.74% for adaptive apparel from now through 2030.

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Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We’re also expanding into women’s apparel [after adding activewear and men’s bottoms in 2022], so we’re thinking about that for growth.

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Apparel Marketing Returns Advertising 240

Retail TouchPoints

SEPTEMBER 24, 2024

Ultra-low prices from Chinese retailers like Shein and Temu will help ecommerce sales in the apparel and footwear categories, despite longer delivery times.” “The appeal of same-day delivery and subscription services helps boost online grocery growth by offering convenience and consistency for customers,” he said.

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Consumer Apparel Accounting Marketing 284

Retail TouchPoints

JULY 17, 2020

The overall resale market has grown 21X faster than the retail apparel market over the past three years, and it was expected to reach $23 billion by 2023 , but safety concerns are rising to the forefront. store count increased from 244,000 to 270,000. COVID-19 Creates The Foundation For Private Label Renaissance.

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Retail TouchPoints

AUGUST 24, 2023

Shein and Forever 21 are joining forces in a deal that will allow Forever 21 to sell its youth-focused apparel to Shein’s 150 million online users.

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Fast Fashion Fashion Apparel Returns 246

Retail TouchPoints

JANUARY 12, 2022

” Among the productivity drivers that the company hopes will increase operating margins to 6% to 8% are assortment optimization, an expansion of its apparel offerings, growth in the owned brands category and the rollout of its “Next Gen Furniture Sales model” at more than 500 stores.

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Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

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Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Brands that typically take the large-format route are adopting smaller footprints in residential neighborhoods.

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Consumer ATS Location Apparel 264

Retail TouchPoints

DECEMBER 21, 2020

Through the 5 pm Christmas Eve deadline, shoppers can place online orders for store pickup and receive same-day deliveries at their homes via Shipt. Target is offering a wide range of items, including 2020’s most popular gifts as well as groceries, apparel, cleaning supplies and other essentials.

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Sporting Goods Apparel Shopping ATS 207