Inside Retail

JANUARY 5, 2025

It is now a place that offers moments of respite and discovery that online shopping cannot replicate. Consumer interest in retail third spaces American apparel and accessories brand Coach recently opened a Coach Coffee Shop within the Jersey Shore Premium Outlets. The idea of a third space in retail isnt new.

Retail Trends

Retail TouchPoints

JULY 1, 2025

The modernized store features a bright look and showcases an extensive selection of multi-brand apparel, footwear and accessories, with a flexible design that allows for easier merchandising and reimagining of product displays over time. The stores, in Tampa, Fla. and Portland, Ore.,

Sporting Goods

Retail TouchPoints

FEBRUARY 25, 2025

Making Price Comparisons Easier Although 21% of consumers may have splurged on themselves when shopping for clothes last year, once the $100 inflection point was reached, the details that justify the price become much more important. Price has been a top driver for many consumers for decades.

Accessories

Retail TouchPoints

JUNE 24, 2025

Just in time for the start of back-to-school shopping, athletic fashion and footwear retailer Hibbett has launched the Hibbett Kids ecommerce website and app. JD Sports Fashion purchased Hibbett for approximately $1.1

Fashion

Inside Retail

JANUARY 16, 2025

Moving further into 2025, Driscoll affirmed that the luxury [retail market] needs to address its ubiquity, lack of innovation and the last few years of double-digit price increases without a corresponding increase in dream fulfillment and experience, product quality and innovation.

Merchant Services

Inside Retail

APRIL 1, 2025

We sat down with leading retail finance experts from The Reject Shop, Forever New, Taking Shape and Vinomofo to find out. Clinton Cahn, CEO of The Reject Shop, noted that there has been a rise in demand for everyday essential items, whereas its discretionary range showed a drop-off in demand, which affected margins.

Markdowns

Inside Retail

MARCH 25, 2025

In spite of their different areas of expertise, these executives were all focused on the need to constantly seek out new ways to update and optimize the consumer shopping experience. Whether that is through the integration of developing technology, such as an automated kitchen, or with updated mobile offerings.

Customer Experience

Retail Focus

APRIL 1, 2025

In a world where consumers can shop from virtually anywhere, ecommerce is no longer limited by geography. For example, a fashion store may sell winter clothing in the Northern Hemisphere while offering summer apparel to customers in the South. Partnering with international couriers or fulfilment providers can make this more manageable.

Payment Services

Retail TouchPoints

DECEMBER 9, 2024

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. This is passive shopping: less about intention and more about serendipity, where entertainment leads to spontaneous purchases. Drop culture taps into the emotional immediacy that drives passive shopping.

Consumer

Retail TouchPoints

NOVEMBER 18, 2024

Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well. Will high demand for Stanley Tumblers cause chaos again this year?

Returns

Retail TouchPoints

NOVEMBER 15, 2024

has introduced a Levi’s Jeans Fit Guide on Amazon Alexa , part of the apparel company’s move toward becoming a DTC-first brand. Levi Strauss & Co. Shoppers can add the jeans to their Amazon cart, purchase them on the Levi’s website or in a Levi’s store. in a statement.

Apparel

Retail TouchPoints

JUNE 10, 2025

Teylez Perez: That’s related to our overall goal, which is to offer access to products to improve the quality of life for families that are working really hard , encompassing home furnishings, appliances, electronics, apparel and gaming. We’ve recently opened a store in Chula Vista, Calif.,

Payment Services

A1 Retail

JUNE 3, 2025

The Liberty Romford, the shopping centre owned and operated by Redical , has announced that retro clothing retailer,80s Casual Classics,has signed to open its first store in the South this summer, marking the brands fifth location and contributing to the destinations ongoing retail transformation.

ATS

VMS

JUNE 4, 2025

More square footage also means room for Apple and Starbucks Cafe shops-in-shops and a large assortment of school supplies and sports apparel for local students. (In

ATS

Retail TouchPoints

JULY 29, 2025

For retailers to generate something that really resonates with their consumer base, they need to know what products they’re [already] interested in, as well as what other brands they are shopping and what they consider exciting. You report that in-store traffic was down 6.8%

Consumer

Retail TouchPoints

JUNE 30, 2025

Nike also recently announced a new partnership with Amazon that launches this fall and includes footwear, apparel and accessories. For example, the company recently hosted 30 specialty running accounts from around the world at its campus to showcase new innovations in Nike running collections.

Wholesale

Retail Dive

JUNE 27, 2025

Taking place in-store and online with free shipping offered on all e-commerce purchases, the Kohl’s event includes discounts on hundreds of items in apparel, footwear and accessories, with many priced under $20. The event also includes new one-day deals on beauty, apparel and home items. Why does Walmart want a shopping mall?

Beauty and Health

Small Biz Trends

JUNE 7, 2025

For example, subscription boxes may feature trendy apparel or gourmet snacks, fostering a personalized shopping experience. Begin by developing customer personas based on demographics, interests, and shopping behaviors. Research where your potential customers shop and what subscription services they currently use.

Payment Services

I Vend

APRIL 2, 2025

Omnichannel Integration Your customers no longer differentiate between shopping online and in-store and often want to use a blend of channels within the one transaction such as ordering online and collecting in the store (click and collect), buying online and returning in the store (BORIS) or ordering in-store for home delivery.

Management

Retail Dive

JUNE 20, 2025

The apparel company also tapped a new chief customer officer in February of this year, naming Best Buy and Target veteran Whit Alexander to the position. Both executives remained co-CEOs until 2024 , however, with Sachse then taking on the position independently. Hull then became chairman of the board, which Sachse is now set to take over.

Merchant Services

Retail Dive

JUNE 13, 2025

Shoppers can order items like athletic apparel, footwear and golf equipment from the stores via the Uber Eats platform. “We Shakira launches beauty brand Isima Twenty years after “Hips Don’t Lie” was released, pop star Shakira is hoping her hair care won’t either.

Beauty and Health

Retail TouchPoints

FEBRUARY 11, 2025

DoorDash has teamed with adult toy and apparel retailer Hustler Hollywood just in time for Valentines Day, offering deliveries of limited edition sweet and spicy flower bundles as well as other intimacy wellness products.

Payment Services

Retail TouchPoints

DECEMBER 29, 2023

From high-end luxury brands like Balenciaga and Gucci focusing much of their stock offering on sneaker apparel to High Street stores like Walmart offering budget-friendly options, sneakers and sportswear is big business for brands. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The Fulfillment and Logistics at Shein in a statement.

Fulfillment

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

Fulfillment

Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever.

Fulfillment

Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

Shopping

Retail TouchPoints

MARCH 18, 2021

Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. Many in the online grocery industry still operate fulfillment at a very rudimentary technical level.

Fulfillment

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

Shopping

Retail TouchPoints

JULY 7, 2022

Shipt’s services for Big Lots’ customers will be fulfilled by the delivery platform’s pool of 300,000 personal shoppers. Big Lots will continue to offer its existing curbside, BOPIS and same-day fulfillment services for heavier and bulkier items. “We

Fulfillment

Retail TouchPoints

SEPTEMBER 29, 2020

Customers selecting home delivery on the Bed Bath & Beyond and buybuy BABY websites will have their orders fulfilled in stores by personal shoppers working with Shipt , a division of Target. Customers using the Bed Bath & Beyond and buybuy BABY websites will be charged a flat rate of $4.99 for orders over $39.

Fulfillment

Retail TouchPoints

JUNE 27, 2024

“By increasing and diversifying our portfolio of ecommerce partners, we’re allowing customers to access what they love most about shopping online.” Hibbett customers can get same- or next-day delivery on thousands of items that will be fulfilled from hundreds of Hibbett and City Gear stores across the country.

Fulfillment

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year.

Shopping

Retail TouchPoints

NOVEMBER 5, 2021

Build-A-Bear Workshop is reimagining its ecommerce site with the Bear Builder 3D Workshop, an animated shopping experience that moves the experience of bringing a teddy bear “to life” online. Bear Builder 3D Workshop supports multiple fulfillment options, including same-day delivery through Shipt and buy online, pick up in-store.

Accessories

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. We’re focused on making our customers’ shopping experience easier, quicker and more personalized, both in and out of our stores.”

Shopping

Retail TouchPoints

APRIL 8, 2022

Chinese on-demand delivery platform Dada Group is beefing up its 415 Intra-City Shopping Festival, a sales event focused on quick delivery offerings taking place April 8-17, 2022. As with many other Chinese shopping festivals, the launch of new products will play a large role in the event.

Shopping