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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

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The Secret Behind Quick-Turn Merch: A Strong Partner

Retail TouchPoints

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. How do these brands turn around these drops so quickly? Everywhere you look, someone is talking about these moments.

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Reports: Chinese Ecommerce Player Pinduoduo Launches U.S. Site

Retail TouchPoints

The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Temu’s site shows average shipping times to most of the U.S. Pinduoduo has made its most aggressive move yet into non-Chinese markets with the Sept.

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SHEIN Hosts Sold Out Pop-Up Event in San Francisco

Retail TouchPoints

SHEIN took the opportunity to showcase some of its special lines, including the designer-led drop range SHEIN X, the plus-size SHEIN Curve range, a PRIDE-themed assortment and its higher-end MOTF line made from “quality materials and construction.”

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Tommy Hilfiger Amps Up Circularity Efforts with Resale in the U.S., Rental in the UK

Retail TouchPoints

Tommy Hilfiger customers can generate a prepaid shipping label from tommy.thredup.com , fill any shippable box or bag with women’s and kids’ items from any brand and men’s products from Tommy Hilfiger, then ship the items to ThredUP to be resold. The second drop will reportedly feature one-of-a-kind Tommy Hilfiger archive pieces.

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Have Temu and Shein Thwarted Wish’s Hopes of a Comeback?

Retail TouchPoints

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Walmart Offers Free At-Home Pickups for Online Product Returns

Retail TouchPoints

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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