Retail TouchPoints

NOVEMBER 6, 2023

Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s Century City Mall.

Apparel 264

Apparel Location Planning Marketing 264

Retail TouchPoints

OCTOBER 27, 2024

For example, Walmart recently relaunched its $2 billion No Boundaries private label apparel line with styles, sizes and features specifically designed to appeal to Gen Z consumers. That’s changed the look of both marketing and the products retailers sell.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out.

Apparel 278

Apparel Payment Services Checkout Location 278

Retail TouchPoints

JANUARY 17, 2025

We also can create branded logo apparel and giftable items for a cruise line or a resort. Additionally, we have a distribution center in Miami, which we fully own, that moves 25 million units per year, part of a complete supply chain operation. We also do some product development of our own, creating our own brands and goods in-house.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

APRIL 9, 2025

During an exclusive tour of the location provided to Retail TouchPoints, Courtney Dres, Chief Merchandising Officer at Princess Polly, noted that its an especially exciting moment for the brand because were really starting to get into our groove, understanding what our customers want and love.

Fashion 147

Fashion Location Accessories Marketing 147

Retail TouchPoints

MARCH 27, 2024

The apparel retailer currently operates 84 stores across the country. Untuckit stores continue to be the backbone of our company,” said Founder Chris Riccobono in an interview with Yahoo! We’re happy to strengthen existing markets and try out new ones as well,” said Riccobono.

Apparel 263

Apparel Payment Services Location Shopping 263

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Additionally, footwear and apparel retailer Sam Edelman has launched its ReLove resale initiative with support from the Archive platform.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

DECEMBER 21, 2023

Accessibility Moved into the Mainstream The fight for inclusion by people with disabilities saw some key victories in 2023, as retailers and brands began to recognize the buying power of this sector: Market Reports World has forecast an annual CAGR of 5.74% for adaptive apparel from now through 2030. Alicia Esposito 7.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

FEBRUARY 15, 2024

Skechers has opened store number 5,000 , in Bogotá, Colombia, nearly 30 years after opening its first store in Manhattan Beach, Calif. The sports apparel and performance shoe retailer’s first international store was in Japan; its 100th launched in NYC’s Times Square and its 3,000th debuted in China.

Apparel 299

Apparel Location Planning Consumer 299

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 290

Accessories Apparel Returns Fashion 290

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

Returns 301

Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

MARCH 28, 2023

He projects that Impossible Kicks will operate a total of 25 stores this year and 35 by 2024. Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. It’s more high-touch than the usual.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

DECEMBER 13, 2024

The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; Primark plans to put even more time and money into its U.S. expansion in 2025.

Planning 263

Planning Location Accessories Apparel 263

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. stores, although the brand is sold widely by other retailers. “We Wedding Apparel Presents A Unique E-Commerce Challenge. Anomalie is an exclusively digital retailer selling custom-made wedding gowns.

Boutique 325

Boutique Customer Experience Location Accessories 325

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

OCTOBER 29, 2020

Each of the stores will include embedded product and technology teams that will prototype, test and iterate solutions in real time, to scale what works and scrap what doesn’t. That’s where our new test stores come in. in a statement.

Fulfillment 235

Fulfillment Shopping Checkout Apparel 235

Retail TouchPoints

JULY 16, 2020

No part of the retail industry will be able to reopen as though nothing has changed, but stores where trying items on has been part of the shopper journey will be among the hardest hit — and these are often places where curbside pickup is a less appealing option. Not all apparel retailers will be affected equally, however.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Retail TouchPoints

JULY 21, 2020

“Today’s significant investment will position us for future growth and make Walmart Canada even better for our associates and our customers,” said Horacio Barbeito, President and CEO of Walmart Canada in a statement. “We More than 150 of Walmart Canada’s 408 stores are targeted for renovation.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

AUGUST 13, 2020

No information was available on the locations of the 125 “saved” stores. Brooks Brothers declared bankruptcy earlier in July , pummeled by both COVID-19 and changes in consumer purchasing patterns for apparel.

Apparel 264

Apparel Location Consumer Store Operations 264

Retail TouchPoints

SEPTEMBER 11, 2024

“We know shoppers turn to Target to help them care for their families, and for millions of people — including 70% of Target guests — pets are family,” said Jill Sando, EVP And Chief Merchandising Officer of Apparel and Accessories, Home and Hardlines at Target in a statement.

Accessories 272

Accessories Apparel Location Store Operations 272

Retail TouchPoints

SEPTEMBER 24, 2024

“The appeal of same-day delivery and subscription services helps boost online grocery growth by offering convenience and consistency for customers,” he said. Detailed product information, customer reviews and recommendations help drive online sales in personal care, nutraceuticals, medical supplies and OTC drugs.

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

DECEMBER 7, 2020

The store is laid out in distinct sections for custom, rental and retail sales, and includes new fixture systems and co-creation tables for customers to work with expert stylists. A new “Vault,” highly visible on the store floor, holds additional inventory while giving consumers transparency into store operations.

Customer Experience 299

Customer Experience Location Consumer Apparel 299

Retail TouchPoints

AUGUST 7, 2020

His experience includes strategic planning and analysis, direction of store finance and store operations, store systems integration and project management, store sales and management, training design and merchandising.

Consumer 264

Consumer Store Operations Finance Apparel 264

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. We both understood the mission of the brand, the mission of the store and the design and aesthetic of it.

Location 237

Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. The Market by Macy’s location in South Lake, Texas, a community outside of Dallas, deliberately shies away from a big-brand store model.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

AUGUST 14, 2020

While SPARC committed to keeping a minimum of 125 Brooks Brothers stores open as part of its purchase, the company did not disclose how many of the approximately 175 Lucky Brand locations it will continue to operate. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

MAY 13, 2024

Seeking a middle ground on support for LGBTQ+ causes as Pride Month approaches, Target will offer Pride-themed adult apparel and home goods in “select stores, based on historical performance,” with the full collection available online.

Apparel 263

Apparel Planning Store Operations Customer Experience 263

Retail TouchPoints

JULY 25, 2022

“If you can go to a store and pick up your own goods, that’s a big marketing pitch.”. We did a survey of buyers of luxury brands in beauty and intimate apparel, asking why they preferred store pickups rather than home deliveries,” said Gomide de Faria. “We Improving Store Operations Efficiency.

Fulfillment 242

Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

NOVEMBER 20, 2023

Matt Kawadler: I’ve been involved in building DTC brands for about 10 years, and what they’re missing is that whole channel of offline revenue, which ends up being 35% of apparel purchases. We need to service those customers where they are, so moving into brick-and-mortar makes a lot of sense.

Apparel 240

Apparel Marketing Returns Advertising 240

Retail TouchPoints

JANUARY 12, 2024

Expanding Just Walk Out Capabilities Amazon has been enhancing the Just Walk Out technology in recent months: in September 2023 , Amazon incorporated RFID tag technology to allow customers at two Seattle sports venues to purchase RFID-tagged apparel.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

APRIL 23, 2024

They were created in Levi’s Eureka Innovation Lab by a team led by Carmen Deng, a veteran apparel technician who has been with the company for nearly 11 years. While an average pair of 501’s uses approximately 1.5 yards of denim and weighs about two pounds, these Paul Bunyan-esque pants use 15 yards of denim and weigh nearly 20 pounds.

Apparel 248

Apparel Retail Marketing Consumer Visual Merchandising 248

Retail TouchPoints

AUGUST 16, 2021

So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information. Why are they returning the item? Are they keeping specific items but not others? How was the path to purchase?

Returns 336

Returns Drop-Shipping Consumer Management 336