Retail TouchPoints

JULY 24, 2020

Industry is working to develop and document standardized methods to describe raw material attributes for apparel and general merchandise. If every single order gets shipped in an individual box, inefficiencies abound. Order Consolidation. Many are motivated to consider these factors in their purchasing decisions.

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Apparel Shipping Consumer Customer Experience 244

Retail TouchPoints

MAY 17, 2022

In 2021, the retailer partnered with The Black Tux , the online men’s formalwear brand, to expand its offerings in the special occasion apparel space. that were in stock and ready to ship to customers in the U.S.

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Shipping Apparel Location Planning 278

Retail TouchPoints

OCTOBER 10, 2023

The National Basketball Association’s Charlotte Hornets have debuted a Virtual Fan Shop that will allow fans to interact with each other virtually as well as browse and purchase fan gear that will then be shipped to their home in the real world.

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Shopping Shipping Accessories Apparel 261

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on.

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Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

SEPTEMBER 19, 2023

In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more. This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders.

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Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Reducing shopping and shipping friction.

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Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

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Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

SEPTEMBER 11, 2020

Out-of-stocks have bumped up over the past two months, and “we’re flying in a lot of products we would normally have shipped by boat,” she added. Bentzen said YOTTAA , a cloud-based acceleration platform for e-Commerce, helped The Company Store maintain an optimal customer experience despite a traffic surge. “We’re

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Customer Experience Shipping Payment Services Consumer 222

Retail TouchPoints

SEPTEMBER 25, 2023

based designers to develop the first apparel collections for the EvoluSHEIN by Design program, which aims to accelerate the use of preferred materials and scale responsible manufacturing processes. All the pieces are produced using Shein’s small-batch, on-demand production model and shipped in packaging that contains recycled content.

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Fashion Apparel Shipping Marketing 258

Retail TouchPoints

JANUARY 7, 2022

It’s been another year of record-breaking ecommerce sales combined with unprecedented snarls across shipping and inventory ecosystems, so it should come as no surprise that return rates for 2021 are expected to have gone through the roof. Getting at the Root of Apparel and Footwear Returns.

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Returns Apparel Supply Chain Management Fashion 264

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

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Home Furnishings Shipping Fulfillment Consumer 312

Inside Retail

JULY 31, 2022

It’s no surprise that the largest sports apparel brand in the world, Nike, has bridged the physical and digital divide. For the lucky ones, their physical item will be shipped in September. It’s one of the first major apparel projects to incorporate both digital and physical elements.

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Apparel Drop-Shipping Fashion Shipping 239

Retail TouchPoints

OCTOBER 1, 2021

Outsourcing fulfillment occurs when a business hires a third-party provider to manage some or all aspects of the logistics process, which can include storing inventory, fulfillment of orders, producing items and shipping orders. Cost-effective shipping and handling: Outsourcing can save your business a large amount of money over time.

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Fulfillment Shipping Accounting Apparel 279

Retail TouchPoints

DECEMBER 8, 2023

To take the obsession even further, it seems like everyone is wearing branded apparel promoting them. This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. Everywhere you look, someone is talking about these moments. You’ll also want to investigate a company’s international reach and network.

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Drop-Shipping Apparel Accounting Shipping 264

Retail TouchPoints

SEPTEMBER 21, 2020

The DSW shop-in-shops will span 1,200 square feet and stock approximately 200 footwear styles that customers can try on, with 100. The digital wall will showcase the season’s top trending shoes, which shoppers can order using a QR code from dsw.com and have shipped to their homes. more options available from the digital showroom wall.

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Supermarket Shopping Accessories Apparel 222

Retail TouchPoints

OCTOBER 22, 2024

She also is building a new customer experience integration organization to deliver more unified end-to-end customer journeys. We are the first in this big-box, home improvement space to offer a free loyalty program, both to the homeowner and to the professional customer.”

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ATV Customer Experience Marketing Consumer 256

Retail TouchPoints

OCTOBER 21, 2021

Now in 2021, the impacts of a highly efficient but slightly disrupted global Just in Time (JIT) inventory system are being felt in industries like apparel, automobiles and construction supplies. Small interruptions at one link in the supply chain are magnified downstream.

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Promotions Consumer Shopping Apparel 334

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). What can the retailer learn from and improve?

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Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail TouchPoints

MAY 2, 2024

of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). Additionally, you need not just the mechanisms and data tracking to show a clear monetization benefit to the business, but also [the means to gather] the data that allows you to track customer behavior and their stickiness with the loyalty program.

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Payment Services Consumer Promotions Customer Experience 289

Retail TouchPoints

AUGUST 27, 2024

Consumers also are allocating more of their BTS budget to apparel and school supplies rather than pricey electronics, although belt-tightening is likely influencing decisions in multiple product categories. The ability to order items and have them shipped has transformed how people think about their dorm rooms.

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Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

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Management Marketing Customer Experience Inventory Management 264

Inside Retail

APRIL 1, 2025

We never found that [a sitewide sale] is the right approach in the apparel space because that is giving away margin on good products that people pay good prices for, Pavone explained. Putting older products through markdowns might not necessarily be the trigger [either], as customers want a quality product.

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Promotions Finance Markdowns Drop-Shipping 130

Retail TouchPoints

DECEMBER 7, 2020

As a result, we accelerated several new omnichannel initiatives such as BOPIS (buy online, pick up in-store), appointments, contactless measurement, ship-to-home and curbside pickup in order to make it faster, safer and easier for our customers to shop. RTP The Vault is a fascinating concept.

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Customer Experience Location Consumer Apparel 299

Retail TouchPoints

OCTOBER 18, 2021

One reason was that with in-person interactions and travel severely restricted, creating and shipping product samples internationally became if not impossible then cost-prohibitive. But as with many other elements of ecommerce, they got a big boost from COVID-19.

Apparel 264

Apparel Shipping Marketing Management 264

Retail TouchPoints

MARCH 3, 2021

In contrast, traditional manufacturing requires large quantities of products to be made and then stored in facilities until they are ready for shipping. As ecommerce redefines the customer experience, consumers increasingly expect and desire personalized products.

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Finance Apparel Accounting Consumer 232

Retail TouchPoints

APRIL 9, 2021

it can be a kickstarter to the retail sector and become a technology “must have” for the apparel, footwear, home goods, cosmetics, sporting goods and electronics sectors. It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors.

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Sporting Goods Shopping Returns Apparel 306

Retail TouchPoints

JUNE 1, 2021

The platform launched two months later with vetted sellers across a set of targeted categories including apparel, home, beauty and accessories. For some companies this does mean pushing through some conservatism and realizing that more sellers equals more GMV and a more satisfying experience for customers,” said Sawyer.

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Drop-Shipping Shipping Consumer Department Stores 299

Retail TouchPoints

OCTOBER 4, 2023

While retail presence is shrinking in many big cities, apparel retailers’ brick-and-mortar locations are actually growing overall — just with a different approach. A downtown location in a major city might stock a larger apparel section, while a store on a college campus might carry quick-and-easy meals or dorm room necessities.

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Consumer ATS Location Apparel 264

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. This year, 3D and AR adoption is expected to be one of the biggest trends for providing next-gen ecommerce experiences, especially for apparel and footwear brands looking to bring the physical world to digital shopping.

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Drop-Shipping Accessories Customer Experience Consumer 277

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

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Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

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Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

AUGUST 23, 2023

Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes. Personalization is also a key retail trend, and phygital approaches provide opportunities for a new level of tailored experiences.

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Visual Merchandising Drop-Shipping Consumer Shopping 243

Retail TouchPoints

JUNE 10, 2020

Returns Abuse And Customer Expectations. For example, consumers shopping for apparel and accessories frequently use in-store and online returns and deem these options to be very important (55%). Merchants need to strike a balance between improving the customer experience and preventing abusive behaviors.

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Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

MAY 9, 2023

As its reach and impact in the fashion industry continues to grow, SHEIN is focused on righting the brand ship and zeroing in on its manufacturing and product development processes. billion on a pa r tnership with Apparel Impact Institute , a nonprofit that works with manufacturers to set and implement energy efficiency programs.

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Fulfillment Fashion Apparel Fast Fashion 278

Retail TouchPoints

JUNE 2, 2022

By taking a closer look at thriving brand communities, retailers can learn how to develop ones of their own that drive loyalty and a better customer experience. Gymshark is one of the fastest growing fitness apparel brands in the world, partially due to the way it varies its community-building efforts.

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Promotions Consumer Location Apparel 278