Retail TouchPoints

DECEMBER 3, 2024

And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts. We look at ourselves as the antithesis of online shopping.

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

Fulfillment 235

Fulfillment Shopping Checkout Apparel 235

Retail TouchPoints

MARCH 18, 2021

Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. As a result, profitability for these online grocers is a challenge.

Fulfillment 246

Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

NOVEMBER 6, 2023

Direct-to-consumer health care apparel and lifestyle brand Figs has opened its first permanent physical retail space in LA’s Century City Mall.

Apparel 264

Apparel Location Planning Marketing 264

Retail TouchPoints

JANUARY 10, 2025

Think about apparel, furniture, grocery and even more niche segments like home improvement, crafting or office supplies its easy to name multiple major retail banners serving each of these categories. Most product categories have several pillar retailers that rule the vertical. billion in the U.S.

Advertising 287

Advertising Planning Consumer Jewelry 287

Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Earlier this month , Stitch Fix reimagined its brand and customer experience following several years of weak sales and a shrinking customer base.

Merchant Services 290

Merchant Services Accessories Apparel Shipping 290

Retail TouchPoints

SEPTEMBER 29, 2020

In anticipation of customer demand for more and faster delivery options during the holidays, Bed Bath & Beyond has launched multiple options for same-day home delivery. Bed Bath & Beyond also has established a partnership with Instacart , allowing shoppers of both banners to use the websites and mobile apps of either delivery service.

Fulfillment 317

Fulfillment Apparel Location Shopping 317

Retail TouchPoints

JANUARY 17, 2025

We also can create branded logo apparel and giftable items for a cruise line or a resort. We also do some product development of our own, creating our own brands and goods in-house. For example, we have a fashion jewelry brand that sells very well across both mainstream and premium cruise lines.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

MAY 25, 2023

QVC and HSN parent company Qurate Retail has sold online retailer Zulily to investment firm Regent , which also owns retail and apparel brands including Club Monaco , DIM Paris , Escada , DryBar , Sassoon and Wonderbra. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience.

Apparel 273

Apparel Fulfillment Returns Customer Experience 273

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

APRIL 14, 2025

To combat this, healthcare apparel brand Figs new Scrubs That Dont Suck program lets customers recycle their old scrubs for a credit toward near gear. These fashion brands are kicking off new recycling and resale initiatives during Earth Month, but they are fully intended to have a year-round impact.

Fashion 147

Fashion Drop-Shipping Apparel Shipping 147

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #1: Selling Apparel Items in a Cashierless Store Amazon has deployed its Just Walk Out (JWO) cashierless technology in a range of sports venues, providing friction-free checkout for customers and faster transactions for retailers.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Inside Retail

SEPTEMBER 20, 2022

So let’s have a look at ‘last mile fulfilment’ and two areas in particular that are delivering significant efficiencies and cost reductions for businesses. We continue to work with numerous partners like Retail Apparel Group to analyse and implement last-mile fulfilment using stores and warehouses.

Fulfillment 147

Fulfillment Inventory Management Management Apparel 147

Retail TouchPoints

DECEMBER 2, 2020

Traditionally, sport/leisure apparel and footwear brand FILA relied primarily on retailers to get its products on the bodies and feet of consumers. FILA needed to quickly move its website experience from a relatively static brand catalog to an appealing, efficient direct-to-consumer sales portal. sneaker collaboration.

Customer Experience 243

Customer Experience Apparel Fulfillment Marketing 243

Retail TouchPoints

APRIL 1, 2025

Beginning now with accessories, to be followed by suits in April, the collection from Perry Ellis and its subset Cubavera will feature versatile, fashion-forward apparel designed to celebrate moments from parties to weddings and other special occasions even looks for the honeymoon.

Apparel 147

Apparel Accessories Promotions Fashion 147

Retail TouchPoints

FEBRUARY 26, 2025

A Tale of Two Retailers Hayman also contrasted two apparel retailers and their overall approach to sustainability. Another, much smaller Swedish apparel retailer, Asket , offers a more limited product assortment thats designed to minimize waste by using long-lasting, high-quality materials.

Returns 191

Returns Apparel Promotions Advertising 191

Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Specialty Retailers 218

Specialty Retailers Apparel Fulfillment Department Stores 218

Retail TouchPoints

OCTOBER 1, 2021

Insourcing Fulfillment. Your in-house fulfillment may not be able to handle your spike in order volume without overwhelming production capabilities. You won’t be able to fulfill orders or there will be a significant delay in fulfillment. Outsourcing Fulfillment. Increased errors.

Fulfillment 279

Fulfillment Shipping Accounting Management 279

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. Increasing a customer’s confidence in sizing reduces the need to bracket, where shoppers order multiple sizes, ensuring that returns are baked into the purchase.

Returns 278

Returns Fulfillment Inventory Management Apparel 278

Retail TouchPoints

AUGUST 13, 2024

Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks. These tasks require human judgment, empathy and creativity to navigate effectively, ensuring positive customer experiences and upholding ethical standards.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

Retail TouchPoints

SEPTEMBER 19, 2023

In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more. This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

AUGUST 19, 2022

Foot Locker and Fanatics have partnered to connect their ecommerce inventories by allowing Foot Locker fulfill its online orders through the digital sports platform. Customers will be able to shop these goods through footlocker.com, kidsfootlocker.com and champssports.com.

Apparel 288

Apparel Fulfillment Consumer Shopping 288

Retail TouchPoints

MARCH 28, 2023

Retail TouchPoints (RTP): How does Impossible Kicks differentiate its customer experience from other retailers’? John Mocadlo: We make it an attainable luxury experience. If you go into a Champs or Foot Locker , you’ll try on a shoe and then they’ll move you along like any other customer.

Customer Experience 276

Customer Experience Fulfillment Fashion Wholesale 276

Retail TouchPoints

OCTOBER 15, 2021

this year alone, representing approximately 21% of the total women’s apparel market. Retailers need to listen to the customers who are demanding representation, or risk walking away from potential profit and alienating a new consumer base.”. billion in the U.S. Inclusion Definitions Expanding Beyond Sizing.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

AUGUST 17, 2023

Whether it’s the food and beverage sector, apparel and footwear or automobiles, direct-to-consumer businesses are grappling with the consequences of shifting consumer behaviors against the backdrop of an unpredictable global supply chain. These businesses find themselves at a demanding intersection.

Consumer 246

Consumer Payment Services Supply Chain Management Store Layout 246

Retail TouchPoints

AUGUST 12, 2021

Nike Seoul is among the first Nike stores to secure a LEED Gold certification and is the first in Asia to launch Recycling & Donation, Nike’s fully integrated service for recycling and donating gently worn footwear and apparel. more…).

Apparel 299

Apparel Location ATS Customer Experience 299

Retail TouchPoints

OCTOBER 6, 2022

Take note of category demands: While the Mastercard SpendingPulse revealed moderate growth across categories, electronics, apparel and luxury (excluding jewelry) are likely to have the most significant year-over-year gains. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6%

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JANUARY 3, 2023

In addition to toys, games and stuffed animals, apparel, accessories and services like complimentary Uber trips were available to appeal to middle and high school-aged children. The pop-up used a BOPIS model (for free, of course), allowing the children to select an item they liked ahead of time.

Shopping 278

Shopping Accessories Apparel Customer Experience 278

Retail TouchPoints

MAY 21, 2021

People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. Anderson expects supply chains to remain a key friction point for retail in the foreseeable future, and the data expertise that drives a great omnichannelm experience can also smooth bumps in inventory and sourcing.

Apparel 293

Apparel Returns Department Stores Fulfillment 293

Retail TouchPoints

JULY 30, 2020

The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

SEPTEMBER 26, 2023

Countless companies, producing and selling everything from books to apparel, prescriptions to electronics, and so much more, must submit to Amazon’s bullying and extortion, or lose access to the online market.” Amazon’s market power originates online, but it wields that power along every Main Street in America.

Advertising 264

Advertising Fulfillment Customer Experience Apparel 264

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. Wedding Apparel Presents A Unique E-Commerce Challenge. Anomalie is an exclusively digital retailer selling custom-made wedding gowns. Using Data To Determine Future Direction. In February 2019, e.l.f.

Boutique 325

Boutique Customer Experience Location Accessories 325

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Amazon’s done this before… just not for apparel. The goal is an Everything Apparel Store IRL. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

Payment Services 263

Payment Services Apparel Inventory Management Department Stores 263

Retail TouchPoints

FEBRUARY 2, 2024

Rufus isn’t Amazon’s first application of gen AI technology, and as Mehta and Chilimbi pointed out, more general AI technology has been used expansively by the company for over 25 years to power product recommendations, hone the path of products in fulfillment centers, enable cashierless technology and develop the Alexa assistant.

Shopping 285

Shopping Advertising Customer Experience Apparel 285

Retail TouchPoints

FEBRUARY 23, 2024

Customers will receive a $5 credit per piece of swimwear, from any brand, that they return, which can then be applied to a J.Crew swimwear purchase, for up to $20 per full-price swim piece. The apparel industry is one of the major sources of waste, producing 92 million tons of textile waste annually, according to Earth.org.

Apparel 278

Apparel Returns Customer Experience Fulfillment 278

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 242

Fulfillment Shipping Promotions Store Operations 242