Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. this year alone, representing approximately 21% of the total women’s apparel market. Retailers need to realize consumers don’t want to be excluded or labeled differently to their peers because of size.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. Until recently, there didnt seem to be a limit to the price that consumers would pay for a luxury status symbol, such as a leather handbag. Despite the fact that we project a slight market-share decline in 2025 (to 24.8

Merchant Services 130

Merchant Services Fashion Jewelry Social Commerce 130

Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images.

Consumer 264

Consumer Merchant Services Payment Services Advertising 264

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Returns 334

Returns Merchant Services Shipping Department Stores 334

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Twitter Lets Merchants Create In-App ‘Shops’. trillion pie by 2025.

Social Commerce 305

Social Commerce Merchant Services Advertising Shopping 305

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. Doubling down on merchants outside of China. The very next month Temu debuted in the U.S.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Inside Retail

DECEMBER 19, 2024

Weve had such a mass consolidation of retail over the years, that I feel like were underestimating the power of great creatives, merchants and marketing talent. There has to be a reason that resonates with the consumer to make them want to make a purchase and ultimately want to continue to have loyalty to your brand and be a part of it.

Merchant Services 130

Merchant Services Apparel Planning Consumer 130

Retail TouchPoints

JUNE 28, 2022

Recommerce, the sale of secondhand merchandise, is a hot topic as consumers become more enthused about recycling goods rather than contributing to enormous mountains of landfill waste. While secondhand marketplaces are steadily growing, they barely make a dent in the billions of items today’s consumers generate. Take the U.S.

Returns 268

Returns Merchant Services Fashion Fast Fashion 268

Retail TouchPoints

FEBRUARY 7, 2024

and European merchants access to sell on its marketplace, which had previously only been open to China-based merchants. and Europe who order from merchants in their own region. Discount shopping app Temu is giving U.S. The addition of U.S. Temu and Shein aren’t just battling it out online either.

Merchant Services 275

Merchant Services Apparel Shopping Fashion 275

Retail TouchPoints

AUGUST 26, 2022

Economic pressure also is affecting how consumers pay for the more expensive items they do purchase, with buy now, pay later (BNPL) becoming a major component. Now we’re seeing a big expansion of it, not only across merchants but also into less expensive or more ordinary type purchases.

Merchant Services 277

Merchant Services Checkout Apparel Shopping 277

Retail TouchPoints

FEBRUARY 4, 2021

Not only were consumers shopping more online throughout the pandemic, but they were doing it around the world. The benefits of direct-to-consumer ecommerce have never been more pronounced than they have been since the spread of the COVID-19 pandemic,” said Tommy Kelly, CEO of ESW in an interview with Retail TouchPoints.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. Rounding out the mix of top players, BigCommerce joined the mix just today.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Retail TouchPoints

JANUARY 12, 2024

Source: Statista This forecast highlights the tremendous potential and increasing influence of social media platforms as key drivers of consumer purchasing behavior. Advertisers have been boosting their presence on this platform in product categories such as health and beauty, apparel and accessories.

Social Commerce 320

Social Commerce Beauty and Health Advertising Merchant Services 320

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. I think a world without independent brands and independent merchants and local stores is a very boring world and a very boring landscape for commerce. It took just 16 months for them to double that figure. What stood out to you in the findings?

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Retail TouchPoints

SEPTEMBER 10, 2024

In March 2024, the International Council of Shopping Centers reported that consumers returned 22% of products they bought online from apparel retailers. Implementations aren’t Consumer-Friendly For technology that is supposed to improve the customer experience, many attempts at virtual try-ons miss the mark.

Merchant Services 278

Merchant Services Returns Fashion Consumer 278

Retail TouchPoints

AUGUST 31, 2022

But the direct-to-consumer (DTC) brand has other big goals, especially as many brands in its orbit assess costs and find ways to maintain profitability. Everyone has a different role in the process, but the goal is to execute the best we can to drive traffic and conversion.” That’s where Loren Simon comes in.

Merchant Services 278

Merchant Services Marketing Planning Finance 278

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail Focus

MAY 8, 2024

Having formerly only served the largest apparel retailers and brands in the world, True Fit has democratised its Fashion Genome to bring the benefit of AI size and fit to the full market. It is now seeing a 108% MoM growth rate in adoption by Shopify brands and is on trajectory to implement the solution within 2,000+ merchants in 2024.

Fashion 148

Fashion Merchant Services Apparel Returns 148

Retail TouchPoints

OCTOBER 3, 2024

It’s no secret that the retail dynamic is complicated right now — brands are fighting for every conversion in an increasingly expensive ad environment where consumers are less loyal and more price-conscious. What data allows you to do is, in tough times, make the right moves.” said Hardy.

Merchant Services 278

Merchant Services Advertising Apparel Consumer 278

Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

NOVEMBER 5, 2020

The retailer is utilizing First Insight’s digital product testing solution and the Optitex 3D computer-aided design (CAD) software to improve its understanding of the customer, increase speed to market, support digital workflows, create sustainable sampling processes and reduce waste.

Merchant Services 191

Merchant Services Accessories Apparel Marketing 191

Retail TouchPoints

MARCH 29, 2022

The 2022 Connected Consumer Series featured industry experts, thought leaders and practitioners prepared to share their wisdom with their peers, and spotlighted powerful examples from FILA, Lidl, Patagonia and other businesses. It’s also changing the dynamics of retailers’ relationship with consumers. “If View the session on demand.

Payment Services 245

Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

MAY 16, 2023

If well built, they provide advertisers with a channel to engage with consumers for both near-term return on ad spend (a.k.a. Both of these models are done in a way that protects consumer data and privacy. We are also seeing healthy ads businesses develop in online travel, home services, digital goods and used goods.

Advertising 305

Advertising Merchant Services Apparel Marketing 305

Inside Retail

JANUARY 12, 2023

Apparel, beauty, health and wellness were the biggest beneficiaries at that time. Because social media is where many consumers spend their time, and where they look for inspiration and discovery. On TikTok Shop , consumers can buy from in-feed videos, livestreams and a product showcase.

Social Commerce 264

Social Commerce Beauty and Health Merchant Services Fulfillment 264

Inside Retail

MARCH 19, 2024

Shopback’s decision to terminate its buy now pay later (BNPL) service in Malaysia and Singapore has sparked discussions and raised pertinent questions about the future of digital payment solutions in the region. For merchants, it means increasing basket sizes, which makes it a win-win situation for all involved,” he opined.

Merchant Services 130

Merchant Services Payment Services Finance Consumer 130

Inside Retail

AUGUST 27, 2024

For a mature market of 25 million consumers, many Australian retailers and brands are beginning to look offshore for growth – a path that offers tremendous opportunity but can come with daunting challenges. It’s very important to create powerful partnerships in the market to make the whole process a lot easier.”

Merchant Services 147

Merchant Services Fulfillment Shipping Inventory Management 147

Retail TouchPoints

NOVEMBER 3, 2020

Retailers, particularly those in the apparel, footwear and soft goods verticals, have an opportunity to turn the lemons from COVID-19 into lemonade, according to Keith Jelinek and Richard Maicki, Managing Directors in the Performance Improvement Practice of Berkeley Research Group (BRG). Richard Maicki. Keith Jelinek.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Retail Focus

JUNE 6, 2024

True Fit , the leading AI-driven platform that decodes size and fit for shoppers and fashion retailers, has announced the launch of Fit Hub, its new Generative AI (Gen AI) innovation to help consumers find the perfect fit and solve retailers’ online fit challenges.

Merchant Services 148

Merchant Services Fashion Returns Apparel 148

Retail TouchPoints

MARCH 7, 2022

Most consumers are in the same boat. In a new survey from marketing platform Klaviyo , 49% of consumers said they don’t know what the metaverse is , and among those respondents who said they were aware of the metaverse, 78% think it’s mostly marketing hype. Gap and Walmart have even bought their own AR try-on startups.

Merchant Services 264

Merchant Services Fashion Wholesale Consumer 264

Retail TouchPoints

JULY 21, 2020

But with socially distancing consumers continuing to spend more time online, and e-Commerce increasing in many sectors due to restricted brick-and-mortar shopping, the opportunities are out there. Much of what we do, including how we work, play and buy goods and services, has shifted massively during the pandemic.

Merchant Services 225

Merchant Services Sporting Goods Accounting Shopping 225

Retail TouchPoints

DECEMBER 3, 2020

Digital will continue to be the star: Although Black Friday spending was lower than Adobe’s projections, consumers still spent a total of $9 billion online, making it the second-largest online spending day in U.S. Consumers spent $10.8 Shopper Yield data revealed that spend per consumer increased 36.3% billion , a 15.1%

Drop-Shipping 205

Drop-Shipping Consumer Merchant Services Shipping 205

Independent Retailer

AUGUST 11, 2022

Each step of the ecommerce process, from searching for products to checkout, carries a risk of retailers losing a sale. For 2022, mobile ecommerce experiences are on the radar, since 75 percent of consumers buy products with their smartphones. However, over 90 percent of consumers say the mobile ecommerce experience could be better. .

Merchant Services 98

Merchant Services Payment Services Checkout Promotions 98