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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

People have been saying “Retail is dead” for several years now. Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 No, retail isn’t dead. Bad retail is dead. The problem is it simply isn’t true. Costco grew revenue by 6.7%

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From Kampot to Myer: the journey of Cambodian fashion label Dorsu

Inside Retail

To a slow fashion apparel brand in rural Cambodia, Australia’s sophisticated fashion capital of Melbourne seems a world away – and not just geographically. Earlier this year, the brand made a debut inside Myer’s Bourke Street Mall flagship store and became the first Cambodian apparel brand to be stocked by the Aussie retailer.

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Kmart MD talks Target merger, shrinkage, and adapting to customer behaviour

Inside Retail

With customers continuing to seek more value as cost-of-living pressures bite, Wesfarmers’ Kmart Group is set to benefit from shifting consumer demand, and an increasingly strong value proposition. He added that 75 per cent of Target’s range – across apparel, soft home and toy products – will be unique to the brand.

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‘Like a ghost town’: Retailers react to the Omicron wave

Inside Retail

Foot traffic is down in CBDs and shopping centres as consumers return to working from home. We then struggle to get deliveries and stock, as their workers are also in isolation. An already beleaguered retail industry is being pummelled by Omicron. Naturally, we then suffer lower sales, as our customers [are] also in isolation.

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Is the DTC business model dead, or just evolving?

Inside Retail

A few years ago, it seemed like every new brand making noise in the market was adopting a direct-to-consumer (DTC) business model. Like many trends, the discourse around DTC is a rollercoaster, ranging from ‘DTC is dead!’ to ‘Look at this amazing DTC brand! Everyone should do this.’ million before going public in 2020.

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Rainy summers and autumn heatwaves, are retail sales seasons dead?

Retail Gazette

Retail Gazette explores whether the traditional sales seasons are dead – and what retailers are doing to overcome increasingly unseasonable weather. There has to be a clear reason to buy so early in the season” “We don’t see the big ‘seasonal switch’ being as clear cut for the consumer as it once was,” he explains.

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The Future of Retail in the New Era of Risk

Retail Prophet

A shock to the system of western merchants and consumers who had largely operated with an assumption of unconstrained access to whatever they’ve wanted, whenever they’ve wanted it. But in the process also opened global consumer markets to risks that would make the cotton collapse of 1861 look like a picnic. Image Credit: Hip To Save).