Retail TouchPoints

JULY 12, 2023

Roku and Shopify have partnered to let viewers purchase products from Shopify merchants directly from their TV through Roku Action Ads. Shoppers who see an ad for a Shopify Merchant can press “OK” on their Roku remote to learn more about the product and purchase it directly from their screen.

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Retail TouchPoints

JULY 21, 2022

“Deniz is a proven leader with the ability to drive integrated marketing strategies and plans to grow the business and connect with customers in meaningful ways across all channels and touch points,” said Ken Worzel, Chief Customer Officer at Nordstrom in a statement.

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Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

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Retail TouchPoints

JULY 30, 2020

The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained. “The

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Retail TouchPoints

APRIL 5, 2022

When it comes to embracing ethical commerce and moving corporate social responsibility (CSR) strategies forward, Amazon Web Services (AWS) research shows that retailers and CPGs identify three primary hurdles to success. This category includes discount stores, mass merchants (“big box stores”) and businesses focused on specialty hardlines.

Merchant Services 272

Merchant Services Beauty and Health Returns Consumer 272

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. Normally, apparel returns are roughly 7.5%

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Retail TouchPoints

FEBRUARY 21, 2022

Consumers demand grocers and mass merchants in particular provide these last-mile services, and it’s not without challenges, as over 40% of grocery consumers cite delivery and fulfillment services as key attributes while deciding where to shop in the past year. Lindsey Mazza is Global Retail Lead at Capgemini Group.

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Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. For all customers, it will be critical to double down on personalisation, leveraging technology to achieve it at scale. per cent in 2025), reflecting the growing affluence and purchasing power of Chinese consumers.

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Retail TouchPoints

AUGUST 26, 2022

“BNPL came into the market years ago mostly focused around these higher price points,” said Mark Rose, Senior Director of Marketing Solutions at TransUnion in an interview with Retail TouchPoints. Now we’re seeing a big expansion of it, not only across merchants but also into less expensive or more ordinary type purchases.

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Retail TouchPoints

FEBRUARY 7, 2024

and European merchants access to sell on its marketplace, which had previously only been open to China-based merchants. and Europe who order from merchants in their own region. debut later than Shein, but after a major marketing push that kicked off at last year’s Super Bowl, Temu quickly overtook Shein as the No.

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Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. Here’s a look at some of those initiatives and where Wish is focusing next: 1.

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Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. However, there are other dynamics at play that will impact seasonal results.

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Retail TouchPoints

MARCH 11, 2022

For their part, consumers are ready and willing, with more than two-thirds ( 68% ) saying they’ve already made a purchase on social media, and nearly all ( 98% ) planning to make at least one social purchase this year, according to Sprout Social. . Twitter Lets Merchants Create In-App ‘Shops’. Pinners and will launch to all U.S.

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Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. That’s a drop in the bucket compared to Amazon’s 1.7

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Retail TouchPoints

SEPTEMBER 7, 2022

Soumya Sriraman joins from Amazon as President of Streaming for Qurate Retail Group, and Stacy Bowe, previously of G-III Apparel Group and Macy’s , has been named Chief Merchandising Officer for QVC U.S. Sriraman was most recently Head of Prime Video Channels at Amazon. On linear TV, QVC and HSN are available in 92 million U.S.

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Inside Retail

DECEMBER 19, 2024

Weve had such a mass consolidation of retail over the years, that I feel like were underestimating the power of great creatives, merchants and marketing talent. But at the end of the day, its the people who buy the product, right? Which is very, very significant in industries like apparel, footwear or beauty.

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Merchant Services Apparel Planning Consumer 130

Retail TouchPoints

JANUARY 12, 2024

The integration of intuitive shopping and payment experiences across digital platforms is expected to become more widespread, and most digital experiences will be considered shoppable in the future. With its growing audience, which currently stands at 1.7 Great potential for doubling up on Google and social simultaneously.

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Retail TouchPoints

JUNE 28, 2022

It either becomes dreaded waste or is severely discounted, resulting both in a growing problem for the planet and a financial loss for merchants. So why aren’t merchants processing these returns in efforts to recoup these massive losses? Fortunately, there are remedies to fix this broken process. In the U.S.,

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Retail TouchPoints

AUGUST 31, 2022

“In most DTCs, there’s a three-tiered stool with a revenue executive (like me), the merchant team and some sort of brand or creative team — and we all work through a consolidated go-to-market calendar,” explained Simon in an interview with Retail TouchPoints. “We We align on messaging and how we’re going to communicate key stories.

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Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. What stood out to you in the findings?

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Retail TouchPoints

NOVEMBER 4, 2021

Inflation is driving up shopping prices as we head into the holiday season, a time when many people already feel pressured to go all out on gifts for family and friends,” said Colleen McCreary, consumer financial advocate and Chief People Officer at Credit Karma in an interview with Retail TouchPoints.

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Inside Retail

OCTOBER 19, 2021

As global apparel revenues plummeted almost 20 per cent in 2020, e-commerce has emerged as the silver lining of the fashion industry’s challenging year. New customers are a major growth engine for retailers, but many merchants view first-time online shoppers as high-risk due to their unfamiliar behaviour and lack of purchase history.

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Merchant Services Fashion Payment Services Checkout 147

Retail Focus

MAY 8, 2024

True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers, has announced that, following its launch in Shopify at the end of 2023, it is now driving a 14% average GMV growth for fashion brands on the platform, giving rise to the next generation of scaling fashion retailers.

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Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. Processing legitimate returns can negatively impact a retailer’s bottom line.

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Retail TouchPoints

OCTOBER 3, 2024

But Walmart thinks it has the answer, for its own suppliers at least — making its robust slate of first-party data on shopper behavior and supply chain journeys available to brands via the Walmart Luminate suite of insights tools. What we used to be looking at, for our first years [of the business], was creating a single version of truth.

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Merchant Services Advertising Apparel Consumer 278

Retail TouchPoints

FEBRUARY 4, 2021

With borders closed and travel restricted, in-person international interaction was at an all-time low. Ad prices plummeted as a result, giving brands a major opportunity to reach new customers in both domestic and foreign markets at a much lower cost than normal.”. Flexible payment options are gaining in popularity.

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Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

NOVEMBER 5, 2020

The retailer is utilizing First Insight’s digital product testing solution and the Optitex 3D computer-aided design (CAD) software to improve its understanding of the customer, increase speed to market, support digital workflows, create sustainable sampling processes and reduce waste. Our customers are at the heart of everything we do. “Our

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Merchant Services Accessories Apparel Marketing 191

Retail TouchPoints

OCTOBER 15, 2021

this year alone, representing approximately 21% of the total women’s apparel market. According to Edited, the total number of consumers deemed “plus-sized” is set to grow at twice the rate of the rest of the market. billion in the U.S. The lack of sufficient product choices in plus sizes is more than simply a lost sales opportunity.

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Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

SEPTEMBER 10, 2024

In March 2024, the International Council of Shopping Centers reported that consumers returned 22% of products they bought online from apparel retailers. Implementations aren’t Consumer-Friendly For technology that is supposed to improve the customer experience, many attempts at virtual try-ons miss the mark.

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Merchant Services Returns Fashion Consumer 278

Retail TouchPoints

MAY 16, 2023

This is not limited to the traditional retail verticals (apparel, mass market, beauty, furniture, consumer electronics, home improvement, etc.), Food and grocery delivery apps are a perfect fit, with strong user bases that engage in search and discovery and thousands of merchants looking to grow their businesses. Many of them do not.

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Advertising Merchant Services Apparel Marketing 305

Inside Retail

MARCH 19, 2024

Shopback’s decision to terminate its buy now pay later (BNPL) service in Malaysia and Singapore has sparked discussions and raised pertinent questions about the future of digital payment solutions in the region. For merchants, it means increasing basket sizes, which makes it a win-win situation for all involved,” he opined.

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Inside Retail

AUGUST 27, 2024

Exporting, he says, represents the single biggest opportunity to reach new audiences at scale, boost top-line revenue and capitalise on seasonal activities. At the same time, the maturity of the Australian market is such that not only is the growth potential limited, but the cost of customer acquisition is spiralling.

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Retail TouchPoints

NOVEMBER 18, 2021

Eyewear brand Bollé , for example, saw a 456% YoY increase in sales at one of its retailers following the launch of the augmented reality (AR) try-out tool for its winter line. “AR According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images. Want more proof?

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Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Shoppers are more willing to accept a longer wait for apparel, footwear, fitness and work supplies, with ‘fast’ delivery averaging 2.5

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Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. It’s no wonder marketers and merchants are overwhelmed trying to capture consumers’ attention and convert them.

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Payment Services Merchant Services Consumer Customer Experience 245

Retail TouchPoints

FEBRUARY 9, 2023

These models can be optimized for multiple objectives like driving more revenue per order, increasing long-term satisfaction, compelling the user to return more often to the website, incentivizing the customer to sign up for subscriptions or premium services and more. Chatbots for customer service. Fraud detection.

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Inside Retail

MAY 16, 2022

Zilingo works with thousands of apparel factories and merchants in South Asia and Southeast Asia, connecting them to retailers worldwide and was valued at nearly $1 billion in its last funding round in 2019, according to sources familiar with the situation.

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