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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

People have been saying “Retail is dead” for several years now. Multinational athletic apparel retailer Lululemon recently announced its net revenue increased 20% (on a constant dollar basis) to $2.2 No, retail isn’t dead. Bad retail is dead. The problem is it simply isn’t true. Costco grew revenue by 6.7%

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From Kampot to Myer: the journey of Cambodian fashion label Dorsu

Inside Retail

To a slow fashion apparel brand in rural Cambodia, Australia’s sophisticated fashion capital of Melbourne seems a world away – and not just geographically. Earlier this year, the brand made a debut inside Myer’s Bourke Street Mall flagship store and became the first Cambodian apparel brand to be stocked by the Aussie retailer.

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‘Like a ghost town’: Retailers react to the Omicron wave

Inside Retail

We talked to four retailers about Omicron: Maxine Windram, director of specialty apparel store Brava Lingerie; Brittany Garbutt, owner and director of popular restaurant chain Pretzel Australia; Natasha Dwyer, founder of children’s clothing store Arthur Ave; and Avi Efrat, owner of Fantastic Framing. Am I putting my staff at risk?

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Bespoke Hat Maker Marcel Rodrigues opens pop-up on Savile Row

Retail Focus

Bespoke Hat Maker Marcel Rodrigues opened a pop-up shop at 20 Savile Row on Thursday 12 October. Founder Marcel Steyn started his career as an apprentice at Cad & The Dandy on Savile Row in 2008 where he learned the art of tailoring. Now the brand is opening its second location at the home of bespoke tailoring, Savile Row.

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Kmart MD talks Target merger, shrinkage, and adapting to customer behaviour

Inside Retail

Target [also] continued to trade well across its apparel range, but with more challenging results in toys and home, highlighting the opportunity for the division to leverage the strengths of Kmart.” He added that 75 per cent of Target’s range – across apparel, soft home and toy products – will be unique to the brand.

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Is the DTC business model dead, or just evolving?

Inside Retail

Like many trends, the discourse around DTC is a rollercoaster, ranging from ‘DTC is dead!’ to ‘Look at this amazing DTC brand! But first, let’s take a look at the history of DTC and why it became so popular. Is DTC dead? Everyone should do this.’ The truth, as is often the case, likely falls somewhere in the middle.

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How Haus of Dizzy uses bold and bright jewellery to advocate and inspire

Inside Retail

A few months later, I bought jewellery-making tools and materials – beading jewels and started selling my creations alongside her clothes at the markets. We aim to support First Nations and female-led small businesses by stocking them in our store. We have a stunning shimmer-wall by our friends at Electric Confetti.