Retail TouchPoints

MARCH 17, 2025

Retailers are well aware that having too much inventory in the wrong store, or not enough in the right one, affects not just sell-through but labor costs and store operations. Unlocking the Power of Unstructured Data Even when a retailers overall demand forecast is optimal, inventory placement represents a big challenge.

Markdowns 216

Markdowns Inventory Management Marketing Consumer 216

Retail TouchPoints

MARCH 4, 2025

Signage and in-store communication play a big role here, as do advertisements and online messaging. Framing the strategy as a commitment to staying competitive and delivering value, rather than maximizing profit, can help shift the narrative. Dynamic pricing isnt just a technical shift, its also a cultural one.

Grocer 216

Grocer Advertising Management Marketing 216

Retail TouchPoints

SEPTEMBER 22, 2020

QuickChek , a convenience store operator with 160 locations in New Jersey and New York, has launched the QuickChek Rewards loyalty program. The system is part of the QC Mobile App, which was launched earlier this year and is powered by Paytronix Systems.

Checkout 243

Checkout Advertising Store Operations Location 243

Retail TouchPoints

FEBRUARY 7, 2025

When programmatic advertising first came into being it promised efficiency, but often failed to deliver long-term brand value. Brands that rely solely on AI often fall into the trap of over-automation, losing the human touch that resonates with customers.

Marketing 205

Marketing Advertising Consumer Planning 205

Retail TouchPoints

NOVEMBER 12, 2024

Grubhub, like other delivery services, has been busily expanding its offerings in recent months: In February 2024 CVS partnered with Grubhub for deliveries from its 6,000+ stores; In June 2024 Grubhub added its first national grocery partner, Albertsons , and rolled out a delivery partnership with Starbucks ; In October 2024 Grubhub expanded its advertising (..)

Advertising 162

Advertising Accounting Location Store Operations 162

Retail TouchPoints

JUNE 21, 2024

At press time, the Bob’s website was “under construction,” while the EMS site advertised “everything on sale.” Frasers Group , which had purchased the retailers in April 2017 for $101 million in cash when the company faced an earlier bankruptcy, sold them for $70 million to GoDigital Media Group in May 2022.

Advertising 289

Advertising Store Operations ATS 289

Retail TouchPoints

NOVEMBER 3, 2023

People knew about the Anthropologie brand through the physical experience — the stores, the windows, the candles and cashmere,” said Preis. Compounding this challenge was the onset of COVID-19 that quickly followed. Rather than creating one ad for many, now we create many ads for all.”

Advertising 278

Advertising Apparel Marketing Promotions 278

Retail TouchPoints

OCTOBER 13, 2023

Brand marketing teams will now be able reach customers via Samsung Connected TVs, Direct Out-of-Home (OOH) advertising and now, in-store displays. Hy-Vee is implementing Samsung Ads to support its retail media strategy.

Advertising 302

Advertising Promotions Management Marketing 302

Retail TouchPoints

OCTOBER 10, 2023

In addition to unveiling new features for users and new advertising formats in September 2023 , Pinterest has been working with individual retailers on special time-limited promotions, such as the May 2023 partnership with Banana Republic on “Wedding Week” programming.

Advertising 277

Advertising Promotions Store Operations 277

Retail TouchPoints

JANUARY 12, 2021

Thanks to AI technology, robots can be deployed in shopping malls to perform as an interactive advertising platform and information desk, transforming customer experience, boosting sales and ushering in the smart retail era. Compared with traditional advertising displays, AI robots bridge online and offline environments.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Retail TouchPoints

MAY 31, 2023

And rather than simply using it for advertisements, brands and retailers can get more creative with the technology. Stop viewing digital signage solely as an advertising platform. Signage, since its inception, has been predominantly used as a form of advertising. Here are a handful of ideas to get you started: 1.

Advertising 278

Advertising Customer Experience Point of Sale Marketing 278

Retail TouchPoints

AUGUST 20, 2020

With incremental investment, they can ingest, enrich and harvest valuable customer and product insights to improve operational capabilities and monetize data with trade and advertising partners. Follow The Leaders. Kroger and Walmart provide great examples to learn from. This, to me, is perhaps what’s needed to reshape retail.”.

Advertising 234

Advertising Net Profit Consumer Kiosk 234

Retail TouchPoints

DECEMBER 21, 2023

Which is why this year (and likely next year as well), the focus for resale operators , and the retailers that employ their services, was on tightening up operations as much as expanding them. Media and Advertising Became More Contextual (and Measurable) Marketing teams are feeling more pressure to perform. Nicole Silberstein 2.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. Michael Rowe has been promoted to President of The Home Depot Canada.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

JUNE 15, 2022

Forever 21 then opened a store on Alibaba ’s Tmall and has begun advertising its offerings for the 618 mid-year shopping festival. The fast fashion retailer initially re-entered China for the third time in August 2021 through online platforms Vipshop and Pinduoduo.

Fast Fashion 275

Fast Fashion Advertising Fashion Location 275

Retail TouchPoints

MAY 3, 2024

Save Mart also will upgrade to Instacart’s Storefront Pro in order to add advertising to its ecommerce storefront. The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences.

Grocer 289

Grocer Advertising Management Consumer 289

Retail TouchPoints

JULY 17, 2023

He created a TikTok to advertise his idea and made $40,000 in sales during the first month with just one style in one color. While the companies spent months waiting for the perfect site, it only took about 90 days to get the store operational once that site was found. From day one we were just perfectly aligned,” said Baer. “We

Location 237

Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

JULY 1, 2024

They also have the ability to invest more heavily in advertising, influencer marketing and online advertising, thereby winning a broader audience. Yet, when both sides come together, it’s often half-heartedly.

Advertising 278

Advertising Shipping Marketing Visual Merchandising 278

Retail TouchPoints

JANUARY 24, 2023

.” — Kristi Argyilan, SVP, Retail Media, Albertsons Media Collective “At Nordstrom, we’re excited about the growth of brand advertising and offering new ad platforms and formats such as video to create much richer connections for our customers. Onsite advertising makes up 40% of our investment; 60% is off-site advertising.

Home Furnishings 279

Home Furnishings Advertising Consumer Customer Experience 279

Retail TouchPoints

AUGUST 9, 2022

An old advertising slogan warned that we “never get a second chance to make a first impression,” and it’s a thought retailers should take to heart as they seek solutions for scheduling customer appointments.

Advertising 311

Advertising Accounting Consumer Location 311

Retail TouchPoints

MAY 29, 2024

AI can generate data that retailers can use to negotiate the terms when third parties want to display products or advertise in the store. Keep in mind that where a retailer displays profitable and in-demand products is about more than increasing sales. It’s also about identifying prime retail “real estate.”

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

SEPTEMBER 19, 2023

Simo’s letter identified the key technologies Instacart offers, including: Multiple fulfillment options that allow consumers to get an order in minutes, hours or the following day, enabled by its picking technology and “community of dedicated shoppers who treat every order like their own”; In-store technologies including AI-powered smart carts, mobile (..)

ATS 263

ATS Fulfillment Checkout Advertising 263

Retail TouchPoints

FEBRUARY 23, 2022

Retail customers are primed for more than the typical “glamour shots” that architects and advertisers favor, and they are drawn to imagery with a more emotional, personal feel. The glossy flash-lit studio style of typical advertising photography stands in contrast to most amateur snapshot photography produced on mobile phones today.

Advertising 264

Advertising Outdoor Marketing Promotions 264

Retail TouchPoints

JANUARY 11, 2022

By understanding where excess inventory or outdated packaging exists at a given location, real-time data can programmatically feed into advertising platforms, creating promotions targeted precisely at consumers where the product is on the shelf.

Advertising 261

Advertising Promotions Location Planning 261

Retail TouchPoints

FEBRUARY 3, 2021

Cutting your online marketing budget : As counterintuitive as it may seem in a down economy, now is actually a great time to boost online advertising for new customers.

Advertising 246

Advertising Marketing Spend Consumer Shopping 246

Retail TouchPoints

JUNE 6, 2022

Supply chains and operations are also witnessing increasing acquisition or partnering moves with third-party delivery companies to better serve consumers. Last year, Carrefour and Uber announced the launch of a new rapid grocery delivery service in Paris via Uber Eats, from nine dark stores operated by Carrefour partner Cajoo.

Supermarket 291

Supermarket Advertising Store Operations Management 291

Retail TouchPoints

OCTOBER 4, 2023

Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising. Many retailers are needlessly accepting shockingly low conversion rates when stronger ecommerce strategies could be driving much higher returns, without the need to invest more into campaigns or advertising.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

APRIL 6, 2022

The company plans to diversify its revenue streams with more advertising and brand partnerships once its debt has been curbed, and also will look into residential development in Europe. However, URW is still betting its future on an asset-cutting strategy that sees its U.S. malls as prime targets.

Payment Services 278

Payment Services Department Stores Advertising Planning 278

Retail TouchPoints

FEBRUARY 28, 2022

Etsy is canceling the current balances owed by all sellers in Ukraine, including listing fees, transaction fees and advertising fees. retailers are aiming to help Ukraine monetarily, whether directly or through charitable organizations.

Grocer 298

Grocer Fashion Finance Supermarket 298

Retail TouchPoints

JANUARY 30, 2024

This could include scenarios like the use of AI in targeted advertising, ensuring that algorithms don’t reinforce stereotypes or invade customer privacy. Employees need to be well-versed in understanding AI’s mechanisms and skilled in navigating the moral complexities it might introduce.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

APRIL 5, 2023

The retailer also will work to strengthen its global omnichannel ecosystem and scale higher-margin value streams, including advertising , data , memberships and marketplace , to help deliver a better customer experience while driving stronger returns.

Planning 245

Planning Fulfillment Returns Advertising 245

Retail TouchPoints

JULY 6, 2020

For The Groomsman Suit, “COVID was like a slap in the face after we had spent a lot of money renovating and building these beautiful showrooms and advertising to drive traffic,” Foley said. Fortunately, the company had moved cautiously into retail with small-footprint locations, and “about 99% of our business is still online,” she said.

Boutique 325

Boutique Customer Experience Location Accessories 325

Retail TouchPoints

AUGUST 29, 2024

Advertising costs and space availability will both be at a premium with the 2024 elections in the U.S. Holiday Advice: Focus First on Customer Acquisition Retailers seeking their share of what could be a smaller holiday “pie” also should focus on customer acquisition — and the sooner the better.

Consumer 278

Consumer Shipping Accounting Planning 278

Retail TouchPoints

MAY 13, 2024

The Upside of a Queue Let’s start with the positives: A queue acts as free advertising for the popularity of your product or service. My recent work writing a book about tourism retail has involved speaking with a huge range of other retailers, from luxury executives to humble small shop owners.

Boutique 258

Boutique Planning Advertising Customer Experience 258

Retail TouchPoints

MAY 18, 2023

The company’s investments in advertising also are paying off, and Walmart Connect grew nearly 40% during the quarter. Walmart’s comparable sales growth was likewise strong, at 7.4% , while its ecommerce sales growth of 27% was led by pickup and delivery options. Additionally, groceries have become a majority of Walmart’s annual sales, at 60%.

Fulfillment 261

Fulfillment Advertising Consumer Management 261

Retail TouchPoints

NOVEMBER 15, 2023

For example, with augmented reality glasses, retailers will personalize recommendations, similar to how we experience targeted online advertisements; shoppers will be able to pay for goods simply by looking at them; and much more.

Payment Services 278

Payment Services Shopping Advertising Promotions 278

Retail TouchPoints

JULY 5, 2022

Over the past year, however, we’ve seen focus shift more towards retention, especially as brands and retailers try to manage customer acquisition costs and rely less on big advertising campaigns to bring in new business.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278