Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. With delivery reliability significantly impacting customer retention and lifetime value, this must be a key focus for retailers.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail Focus

FEBRUARY 6, 2025

Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations. Discrepanciessuch as a promotion advertised online but absent in-storecan cause confusion and undercut brand trust.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

DECEMBER 16, 2022

But as ecommerce has become a more prominent contributor to retailers’ bottom lines, and the cost of doing business online gets more expensive (think rising shipping costs and increasing returns), the mere existence of an ecommerce operation is no longer enough — retailers now have to find a way to make money online.

Merchant Services 317

Merchant Services Advertising Customer Experience Shipping 317

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 318

Payment Services Shipping Fulfillment Finance 318

Retail TouchPoints

AUGUST 4, 2021

Amazon has introduced two new Fulfillment by Amazon (FBA) programs to help merchants selling on Amazon resell customer-returned or overstocked items. FBA Liquidations will provider sellers the option to use Amazon’s existing wholesale liquidation partners and technology to recoup potential losses on returned and overstock inventory.

Merchant Services 293

Merchant Services Returns Wholesale Apparel 293

Retail TouchPoints

SEPTEMBER 26, 2023

It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. Advertising 101 Advertising strategies should be aligned with inventory levels and sales strategies. Perform your advertising research now. What still needs to ship?

Advertising 261

Advertising Fulfillment Shipping Returns 261

Retail TouchPoints

MARCH 29, 2023

Kohl’s Marketplace is broadening our product offering online to capture incremental sales opportunities , and Kohl’s Media Network is leveraging our digital platform and site traffic to partner with more of our key brands and capture more advertising dollars,” Kingsbury said on the call.

Sporting Goods 273

Sporting Goods Apparel Accessories Shipping 273

Inside Retail

OCTOBER 20, 2021

We signed up with two new agencies in September as well, so we’re rolling out much more aggressive social media advertising and Google Shopping campaigns. We changed our shipping threshold – free standard and express. The post The return of Tigerlily: An in-depth interview with the new CEO appeared first on Inside Retail.

Returns 246

Returns Wholesale Shipping Management 246

Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122

Returns Merchant Services Shipping Payment Services 122

Inside Retail

AUGUST 10, 2022

Defending a winning position by optimising product content and advertising to maintain visibility. A first step to successfully marketing products on advertising and shopping channels is often clean, descriptive product data. Managing advertising campaigns for optimal return on ad spend is also important.

Advertising 246

Advertising Fulfillment Shipping Inventory Management 246

Retail TouchPoints

AUGUST 5, 2022

With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option. They may log in in one country, maintain a billing zip code in a second geography and seek to ship goods to a third location.

Merchant Services 283

Merchant Services Returns Shipping Payment Services 283

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 277

Shipping Clienteling Returns Shopping 277

Retail TouchPoints

OCTOBER 21, 2021

In return Google gets to aggregate all that inventory , which inevitably drives more traffic and makes its core advertising business that much more attractive. Product Sales May Not Matter, but Advertising Sales Matter a Lot. Advertising is, of course, the crux of all of this.

Merchant Services 293

Merchant Services Advertising Shopping Drop-Shipping 293

Retail TouchPoints

SEPTEMBER 29, 2021

This week, the social media platform introduced a sweeping set of new tools and advertising products — including product links , live shopping and even a full-service commerce solution — all aimed at expanding TikTok’s reach from culture and creation into commerce. ” It’s All About the Money, Which in Ecommerce Means Advertising.

Social Commerce 313

Social Commerce Shopping Advertising Marketing 313

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

JANUARY 6, 2021

The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder. It takes care of every fulfillment aspect of your business, even down to product returns. All this activity takes a huge burden off of you as a seller.

Fulfillment 284

Fulfillment Shipping Inventory Management Returns 284

Retail TouchPoints

NOVEMBER 17, 2020

Don’t advertise what you don’t have: Align holiday advertising with inventory. There’s no reason to pay for clicks that work against you — people that click over to products they can’t buy are far less likely to make an alternative purchase or even return to your site. Pull ads for unavailable products.

Checkout 227

Checkout Fulfillment Advertising Shipping 227

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. From paid online advertising to email campaigns, digital marketing is a sophisticated, rapidly changing area of expertise that most wholesale brands have only observed from afar.

Wholesale 274

Wholesale Payment Services Fulfillment Returns 274

Inside Retail

APRIL 22, 2021

According to one recent survey from ShipStation, 66% of consumers prefer contactless returns. For instance, they might use “smart” order routing to have each order sent to the most cost-effective carrier, or partner with a third-party logistics provider to handle the complexities of fast, free shipping. Fulfilment of the future.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

A1 Retail

JULY 3, 2023

Jess Morris, Head European Marketplace Manager at B-Stock , comments on how the retail industry can overcome the challenges of modern-day deliveries and returns to keep customers happy and retailers from losing out. They expect fast shipping, flexible delivery options, and hassle-free returns.

Returns 98

Returns Shipping Fulfillment Advertising 98

Retail TouchPoints

AUGUST 12, 2024

The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement. The brand’s most significant expenses were tied to marketing and advertising ( 22.8% Gross profit also increased 16.3%

Drop-Shipping 270

Drop-Shipping Customer Experience Planning Shipping 270

Retail TouchPoints

NOVEMBER 1, 2023

Amazon announced its own generative AI image tool last week and Meta made its suite of image tools available to all advertisers in October. AI Tools to Create and Manage Product Imagery Google is the latest in a raft of digital platforms to roll out generative AI tools to help merchants with their product imagery.

Merchant Services 260

Merchant Services Shipping Advertising Shopping 260

Retail TouchPoints

AUGUST 1, 2022

It all began with the launch of the company’s third-party marketplace more than 20 years ago and all the services that were subsequently built up around it, such as Fulfilled by Amazon (FBA) and Amazon Advertising. Now, Amazon is increasingly making its logistics services available outside of its own ecosystem.

Merchant Services 273

Merchant Services Fulfillment Checkout Location 273

Retail TouchPoints

AUGUST 7, 2023

The trade-off is long shipping times, another thing Wish is working hard to improve. which Yan said should enable faster shipping times on those products for North American customers. Reducing shopping and shipping friction. The company also is considering offering free shipping on orders above certain spending thresholds.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Inside Retail

JANUARY 27, 2025

2025 is expected to be a pivotal year for the development of AI, with many GenAI projects seeing deployment, so retailers need to shape up or ship out when it comes to the AI curve. However, Coresight analyst Charlie Poon warned, while retail media is a fast-growing sector, there are several challenges to its growth.

Shipping 130

Shipping Consumer Inventory Management Returns 130

Retail TouchPoints

AUGUST 29, 2024

Consumers cite value as their top reason for using these apps, at 58% , far outstripping the second-most-popular reason, fast shipping, at 28%. Advertising costs and space availability will both be at a premium with the 2024 elections in the U.S. Loyalty programs are another strong value play in the consumer’s mind,” said Schwartz.

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Consumer Shipping Accounting Planning 273

Retail TouchPoints

MAY 28, 2024

Google is no longer the world’s default search platform, and it’s no wonder this fact has raised Google’s competitive hackles, since as go users, so go advertisers. Google sees its role as a matchmaker between customers and advertisers, and a large part of that process involves content. New AI Overviews results page.

Merchant Services 261

Merchant Services Advertising Consumer Marketing 261

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. When a brand’s products are warehoused closer to the consumer, they save on shipping and logistics costs. Larger Companies Rely on Physical Stores for Last-Mile Shipping.

Merchant Services 259

Merchant Services Payment Services Fulfillment Shipping 259

Retail TouchPoints

JUNE 17, 2022

A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information. Payment details will be pre-populated from Roku Pay , Roku’s payments platform. From there, tapping “OK” on the Walmart checkout page places the order.

Payment Services 317

Payment Services Checkout Shipping Marketing 317

Retail TouchPoints

JANUARY 28, 2022

Defined as data customers are willing to give to brands/retailers in return for discounts via a loyalty/rewards program or email, zero-party data is an oft-overlooked form of data collection thanks to its simplicity, but is now having a moment that will likely turn it into a permanent fixture in retail marketer’s toolkit.

Kiosk 273

Kiosk Outdoor Checkout Marketing 273

Retail TouchPoints

MAY 2, 2023

Customers who start a paid Walmart Business+ membership this month will receive a $50 Walmart Business e-gift card alongside the program’s other money-saving features, which include free shipping, no order minimums, 2% rewards on orders of $250 or more and savings of 5% on eligible items set to subscription.

Grocer 277

Grocer Advertising Shipping Accounting 277

Wiser

DECEMBER 1, 2017

Although Q4 can be the most competitive time of the year, it can also be extremely lucrative, especially for businesses who know how to elevate their advertising strategy. . PPC advertisers are focusing more on the long-term promotion rather than just running specials on those specific two days (Cyber Monday and Black Friday). .

Advertising 74

Advertising Apparel Shipping Promotions 74

Inside Retail

JULY 5, 2022

Your brand is responsible for advertising, promotions and shipping products to Amazon, while they control the pricing and inventory. You control the advertising, pricing, inventory and any fulfilment or logistics. Amazon Advertising helps sellers boost awareness among consumers and increase sales. Seller Fulfilled Prime.

Fulfillment 130

Fulfillment Advertising Shipping Returns 130

Retail TouchPoints

JANUARY 5, 2023

Instead, there is an increasing focus on delivering more value for consumers, which can include other cost-reducing methods such as strategic discounts, targeted shipping offers, and rewards or cashback on purchases. It doesn’t necessarily mean the amount on the price tag. More Efficient Marketing Channels.

Merchant Services 284

Merchant Services Promotions Consumer Discount Store 284

Retail TouchPoints

FEBRUARY 23, 2023

Marketers have known for some time that video has substantially higher engagement levels than any other form of advertising, but it has been that in-video clickable icon technology, combined with ecommerce capabilities, which has had the greatest impact and created the greatest monetization opportunities for both brands and influencers.

Marketing 358

Marketing Shopping Consumer Target Market 358