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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

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Thinking Locally to Drive PoS and Expansion Campaigns

Retail TouchPoints

Yet conducting point-of-sale (PoS) campaigns in new regions wont work with a cookie-cutter approach. What is the tax liability and what process will you use for making payments? Remember, every new market will likely have its distinct guidelines related to PoS displays, promotions and advertising.

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TikTok Shop Officially Debuts in the U.S.

Retail TouchPoints

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints. Digital Service (USDS). The company also reiterated that all TikTok-protected U.S. user data is stored in the U.S.

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Turn Innovation into Action: Top 10 Takeaways You’ll Get From #RIC21

Retail TouchPoints

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends

Retail TouchPoints

Having grown up as internet natives, Gen Z is said to be more desensitized to traditional advertising. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale. One BigCommerce merchant saw conversion rates jump from 52.9%

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Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

Retail TouchPoints

Yes, self-checkout machines, as they operate today, may offer more opportunities to accidentally, or intentionally, make off with extra products or pay less than what is owed. Advancements in payment tech also will eventually streamline the self-checkout experience for shoppers. “ You need to have some store processes in place as well.

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Regulation is Coming to POS Finance: Why Responsible Lending Will Benefit Retailers

Retail TouchPoints

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. Any business that relies on penalizing consumers with late payment fees to make their revenues is neither ethical nor sustainable.

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