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Australia’s best retailers at returns: Bed Threads, The Iconic, Oroton

Inside Retail

Bed Threads, The Iconic, and Oroton ranked ahead of other retailers in November for overall returns experience in the Online CX Index, Australias first and only online retailer performance platform powered by real data. A seamless return experience can turn a frustrating situation into an opportunity to build trust and loyalty.

Returns 278
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What Myer’s new CEO says about the importance of customer loyalty in retail

Inside Retail

King is now set to retire in June after successfully stabilising Myer’s sales, returning dividends to shareholders and the board’s announcement of its appointment of Olivia Wirth as its new executive chair, marking a new era for Myer.

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Report: Westfield Parent Aims to Sell its U.S. Mall Properties by Late 2023

Retail TouchPoints

Retailers closed a record 12,200 stores in 2020, with an outsize share coming from malls and one-third of the total from department stores specifically, according to data from CoStar Group. URW expects these combined strategies to help it return to its 2019 EBITDA by 2024. malls as prime targets.

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Time to De-Uberize: the Hidden Power of Live Commerce

Retail TouchPoints

Most of them, of course, achieved their initial success through the use of creative advertising and storytelling, often in mass-market print and television. Highly functional, Uber-ized commerce usually involves ordering several options and getting them quickly, but then going through the hassle of returning most of them.

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When Customers Aren’t Holiday Shopping, They’ll be Streaming

Retail TouchPoints

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. The NRF reported that 122 million people visited retail stores over Thanksgiving weekend last year, a 17% YoY increase during this five-day period.

Shopping 278
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Australia’s retail sales growth can’t last. Here’s how to prepare for it

Inside Retail

per cent) and department stores (down 0.4 With petrol prices back on the rise after the return of the 22-cent fuel excise and the government putting the fear of God into us all by saying power costs will shoot up 60 per cent in the next two years, the pinch is coming for all of us, one way or another. . per cent bump.

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5 Trends from NRF 2023 That Retailers Can’t Ignore

Retail TouchPoints

While these segments lack some of the strong supplier relationships that exist in grocery, based on our observations and experience, we expect them to benefit substantially from on-site, off-site, and endemic/non-endemic advertising. This is the first step toward a reimagining of the physical store.

Grocer 278