Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! Your POS system needs to account for that. Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. Orgill , the worlds largest independently owned hardlines distributor, achieves 99.6%

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

JUNE 8, 2021

Asking consumers to create a new account can certainly cause some of this hesitation. Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The True Cost of Shipping. The True Cost of Shipping. Negotiate shipping rates.

Shipping 200

Shipping Checkout Fulfillment Comparison Shopping 200

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns. The returns are loaded onto trucks in reusable totes.

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Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists.

ATS 278

ATS Shipping Checkout Accounting 278

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 179

Returns Merchant Services Drop-Shipping Customer Experience 179

Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. 4: Return rates. Returns are an inevitable part of retail. Consider the following six metrics as North Star indicators.

Fulfillment 310

Fulfillment Returns Shipping Promotions 310

Retail TouchPoints

JUNE 26, 2024

The company has launched a BuyBack program that allows customers to sell books directly to Thriftbooks, earning either money or store credit in return. Anyone can now sell books to Thriftbooks, whether they’ve purchased books on the site before or not, but they will have to create a free Thriftbooks account first.

Accounting 292

Accounting Shipping Returns Customer Experience 292

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

APRIL 17, 2025

Adding More than Just a Product Give customers something memorable, and they will not just return, they will talk about shopping with you too. Make life easier for Mothers Day shoppers by offering gift wrapping services or free shipping as a perk for top-tier members. Its all about creating a buzz.

Drop-Shipping 162

Drop-Shipping Merchant Services Jewelry Returns 162

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Inside Retail

JULY 2, 2024

In 2008 and 2009 we had a lot of customers from around the world knocking on our door wanting to purchase from us, however, we didn’t ship to [every] country. What we did was simple, we started using the US Postal Service to ship to customers globally. KL: The biggest challenge we had in Australia was to build a returns program.

Payment Services 246

Payment Services Shipping Returns Marketing 246

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Scammers gather financial account information and government program ID numbers to take over accounts, divert funds and commit identity fraud. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

NOVEMBER 9, 2021

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods.

Returns 323

Returns Sporting Goods Accessories Consumer 323

Retail TouchPoints

JULY 12, 2021

Good warehousekeeping leads to better customer service through improved inventory management, faster receiving, put-away, picking and shipping times, savings in labor costs and reducing expensive errors. She can be the CEO or an accountant. New Solutions for Ecommerce Fulfillment (and Returns).

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

JULY 27, 2021

The actualization of being able to buy, receive and return goods from virtually anywhere is now moving at warp speed. After all, they will be the ones to bring to life in-store pickup, ship-from-store fulfillment, the endless aisle and other omnichannel experiences. You’re Losing Money on Every Order Due to High Shipping Costs.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Inside Retail

OCTOBER 20, 2021

We changed our shipping threshold – free standard and express. TW: We are looking at rolling out click-and-collect and ship-from-store, which is not a consistent offering we’ve had for customers. The post The return of Tigerlily: An in-depth interview with the new CEO appeared first on Inside Retail. And vice versa.

Returns 246

Returns Wholesale Shipping Management 246

Inside Retail

MARCH 7, 2024

Damien Park-Neilson: My journey into e-commerce began unexpectedly, handling returns in a small warehouse for Seko Logistics, which provided a solid foundation in understanding the intricacies of warehousing and end-mile operations. IR : I know you’re a big proponent of measuring ‘return on shipping and return spend’ (ROSARS).

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Fulfillment Shipping Returns Inventory Management 249

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. They should be in all retailers’ playbooks.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

MARCH 29, 2023

With digital now accounting for 30% of Kohl’s sales annually, CEO Tom Kingsbury specifically pointed to the marketplace and the connected Kohl’s Media Network as “ two key digital growth initiatives ” for the beleaguered retailer on the company’s Q4 2022 earnings call.

Sporting Goods 278

Sporting Goods Apparel Accessories Advertising 278

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

OCTOBER 4, 2021

As the United Kingdom hastened to exit from the European Union, restricting access to the European single market that accounted for 50% of imported goods, supply chain disruption was inevitable for UK businesses dependent on EU suppliers. Brexit functioned as the initial trigger for many European HGV drivers to return to their home towns.

Shipping 278

Shipping Supermarket Consumer Accounting 278

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Retail TouchPoints

NOVEMBER 25, 2020

Mejuri sells through multiple channels, including ecommerce, call center and physical store locations, processing orders for fulfillment across multiple locations and a variety of shipping methods. SoundProfit 360 collects and processes revenue and cost data in real time from every system across the enterprise,” explained Best.

Markdowns 251

Markdowns Fulfillment Shipping Marketing Spend 251

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Yet the reality is that by focusing on fraud first, companies are focusing on the wrong priority.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Inside Retail

AUGUST 29, 2023

With that taken into account, comparable store sales rose by 9.6 The business realised that achieving a return to the pre-Covid era trading and profitability “required taking a leap forward rather than taking a step back”. This $33 million turnaround is not simply a result of customers returning to in-store shopping post the pandemic.”

Planning 241

Planning Apparel Accounting Returns 241

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 282

Shipping Clienteling Returns Shopping 282

Retail TouchPoints

MARCH 3, 2022

That includes frictionless payments and checkout and fast shipping options. For example, a returning customer who normally spends $50 per order and selects the slower but free shipping option might spend twice as much during a flash sale and use some of the savings to pay for expedited shipping.

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

MARCH 10, 2021

Retailers with a strong omnichannel presence, like Target , are well-positioned for success in the coming year as traffic returns, but even mall-based companies in weaker positions, like Gap , show signs that they can leverage an online pivot to fuel a turnaround effort. Amazon’s Q4 revenue hit $125.56

Fulfillment 278

Fulfillment Drop-Shipping Apparel Shipping 278

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

FEBRUARY 9, 2023

These models can be optimized for multiple objectives like driving more revenue per order, increasing long-term satisfaction, compelling the user to return more often to the website, incentivizing the customer to sign up for subscriptions or premium services and more. Personalized website presentation. Personalized price optimization.

Merchant Services 264

Merchant Services Accounting Shipping Shopping 264

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Brick-and-mortar sales — which will account for 81.2% Regardless, these communications will be crucial to whether holiday customers return throughout 2021. of total U.S. holiday retail — are expected to decline 4.7% Consumers Want Options.

Drop-Shipping 225

Drop-Shipping Shipping Consumer Planning 225

Independent Retailer

NOVEMBER 25, 2022

In order for online brands and ecommerce businesses to compete in this marketplace, it is essential to have a shipping process that is efficient and cost-effective. Choose the Right Shipping Partners. Invest in Shipping Rate Comparison Solutions. Invest in Shipping Rate Comparison Solutions. What is your budget?

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Shipping Returns Accounting Shopping 97