Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

NOVEMBER 5, 2024

This login effect means that first impressions of your retail site are often formed during account creation and that all future login interactions impact your customers’ perception of your retail experience.   As a retailer, your login process affects customer behavior and loyalty.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

FEBRUARY 24, 2025

In November 2024 Niccol laid out details of the Back to Starbucks plan, designed to re-establish the chain as the Community Coffee House, including simplifying an overly complex menu, returning to self-service condiment bars and doing a better job of balancing mobile and in-person orders.

Accounting 265

Accounting Returns Planning Store Operations 265

Retail TouchPoints

JUNE 24, 2024

Under Armour revealed in November 2019 that it had been the subject of a federal investigation into its accounting practices since 2017, with the Wall Street Journal reporting at the time that both the Justice Department and the Securities and Exchange Commission were looking at the retailer’s financial reporting. “We

Accounting 264

Accounting Payment Services Returns Planning 264

Retail TouchPoints

JANUARY 28, 2022

retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. The total rate of returns is up from the 10.6% reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%.

Returns 314

Returns Apparel Accounting Consumer 314

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Fraudulent returns also are an issue, costing U.S. Technology makes it easy for criminals to spin up these imposter ads and sites at scale.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

Returns 328

Returns Fashion Supply Chain Management Shopping 328

Inside Retail

AUGUST 25, 2024

Adore Beauty enjoyed improved earnings in the last fiscal year, thanks to the record number of returning customers, accounting for 79 per cent of product sales. The company saw record 519,000 returning customers, up 5.8 million while revenue grew 7.4 per cent to $195.7 per cent.

Returns 278

Returns Customer Retention Accounting Marketing 278

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership.

Checkout 216

Checkout Fulfillment Accounting Returns 216

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

Returns 290

Returns Accounting Shopping ATS 290

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

A1 Retail

NOVEMBER 7, 2024

Millennials and Gen Z shoppers are expected to be the highest returning demographics when it comes to sending back fashion purchases bought on Black Friday this year, according to the latest research by True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers. Image courtesy of Pexels.

Returns 105

Returns Fashion Accounting Consumer 105

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264

Returns Management Accounting Brand Management 264

Retail TouchPoints

FEBRUARY 6, 2025

One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales. Freedom is the first omnichannel furniture and homewares retailer in Australia to allow customers to buy and return third-party items in-store , Mitchell noted, adding that the modules motto is NLS: Never Lose a Sale.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JANUARY 24, 2025

Adverse Event Reporting and Record-Keeping MoCRAs stringent adverse event reporting requirements place a new level of accountability on cosmetic brand owners. These requirements underscore MoCRA’s focus on transparency, aligning cosmetics with other FDA-regulated industries like pharmaceuticals and food.

Consumer 297

Consumer Accounting Management Returns 297

Inside Retail

JANUARY 18, 2023

Woolworth Holdings’ sale of the David Jones department-store business has cleared the way for the brands of its Country Road Group division to return to the shelves of Myer. Flagship and CBD stores performed particularly well and online sales accounted for 17.2 per cent of turnover, compared with 28.1 per cent for the prior period.

Returns 246

Returns Department Stores Accounting Consumer 246

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail Focus

DECEMBER 11, 2024

Therefore, this strategy can benefit those with international investments or businesses operating in multiple currencies, as it allows them to stabilize returns and reduce uncertainty associated with currency volatility. This mechanism significantly impacts on the overall investment returns.

Returns 130

Returns Marketing Management Accounting 130

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Additionally, shoppers increasingly demand ultra-fast deliveries, highly flexible return policies and more personalized online experiences.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

FEBRUARY 17, 2025

Reduce Return Volumes Accuracy is essential in order fulfillment, and errors can quickly erode customer trust. Fewer picking errors mean fewer returns and replacements, leading to higher customer satisfaction and cost savings. Orgill , the worlds largest independently owned hardlines distributor, achieves 99.6%

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

FEBRUARY 25, 2025

Currently, those retailers that understand their customer base, launch gen AI products that fit their audience and implement them using a phased approach are satisfied with their progress but this only accounts for 1% of McKinseys retail respondents. The same can be said for furniture.

Accessories 179

Accessories Promotions Returns Consumer 179

Retail TouchPoints

MAY 24, 2024

Additionally, a CFPB market report issued in September 2022 revealed that more than 13% of BNPL transactions involved a return or dispute and that people disputed or returned $1.8 BNPL is “often used as a close substitute for conventional credit cards,” according to a CFPB press release.

Consumer 264

Consumer Payment Services Returns Accounting 264

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! Your POS system needs to account for that. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! Keep the stores tidy.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail Dive

JANUARY 3, 2025

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

Returns 133

Returns Accounting 133

Retail TouchPoints

DECEMBER 11, 2024

Pickup/Returns Counter, Eat-in Caf Highlight Larger Ambitions Two notable additions to the standard grocery store design stand out: A large in-store counter and separate entrance for Amazon.com order pickup and returns ; and a large eat-in caf area at the front. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MARCH 14, 2025

AI and the Purchase Cycle Although brick-and-mortar, in-store visits account for 80% of all shopping, the online marketplace is increasingly becoming the new norm, reinforcing the importance of online search strategies to meet and engage consumers.

Accounting 179

Accounting Customer Experience Consumer Marketing 179

Retail Focus

APRIL 2, 2025

Research suggests that e-commerce now accounts for over 25% of all retail sales in the UK, and is expected to increase in the coming years (reaching one-third by the end of this year). Clear, accurate images set appropriate expectations and reduce the likelihood of post-purchase returns. As such, conversion rates can be improved.

Returns 162

Returns Location Promotions Consumer 162

Inside Retail

OCTOBER 28, 2024

Gucci, which accounts for half of the group’s annual sales and two-thirds of its profit, was down 25 per cent in the quarter. Recent dialogue we have initiated with members of our network of UHNW Chinese consumers shows that even in a challenging environment, they still see Hermes as a great investment in prestige and financial returns.

Clienteling 246

Clienteling Finance Consumer Accounting 246

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Scammers gather financial account information and government program ID numbers to take over accounts, divert funds and commit identity fraud. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

APRIL 11, 2022

Sink has more than 20 years of finance and accounting experience, including 12 years at Lowe’s in roles across finance, strategy and accounting. As Lowe’s SVP of Retail Finance, Sink was responsible for managing store financial support, merchandising, supply chain, digital and marketing. “I

Finance 288

Finance Promotions Accounting Returns 288

Retail Gazette

DECEMBER 4, 2024

The holiday shopping event was also the biggest to date for independent sellers, whose products accounted for over 60% of sales made across the site during Black Friday Week and Cyber Monday. ” “And we have many more fun and exciting ways for them to continue to save this holiday season.”

Shopping 115

Shopping Returns Accounting 115

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% billion in 2023 — accounting for 8.5%

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment. Fortunately, research shows that 73% of returns can be remedied by retailers themselves.

Drop-Shipping 334

Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

JUNE 26, 2024

The company has launched a BuyBack program that allows customers to sell books directly to Thriftbooks, earning either money or store credit in return. Anyone can now sell books to Thriftbooks, whether they’ve purchased books on the site before or not, but they will have to create a free Thriftbooks account first.

Accounting 292

Accounting Shipping Returns Customer Experience 292