Retail TouchPoints

NOVEMBER 5, 2024

As a retailer, your login process affects customer behavior and loyalty. This login effect means that first impressions of your retail site are often formed during account creation and that all future login interactions impact your customers’ perception of your retail experience.  

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. However, 3DS places more risk on and less revenue for card issuers, driving their hesitation in wanting to use it in the U.S.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

SEPTEMBER 26, 2024

New account fraud is surging, and despite the conventional wisdom that this type of fraud is mostly a problem for banks, retailers are in the crosshairs too. In fact, account creation fraud rates are growing fastest in the retail sector, with 44.7% Data breaches have been a problem for many years, but 2023 was the worst yet for U.S.

Accounting 261

Accounting Payment Services Consumer Customer Experience 261

Retail TouchPoints

JULY 2, 2024

Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. They can severely impact revenue and tarnish a merchant’s reputation. On top of this, using account updater services can prevent declines due to outdated payment information, reducing related chargebacks.

Merchant Services 279

Merchant Services Payment Services Accounting Management 279

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% Once they’ve gained access to legitimate accounts, these fraudsters can commit refund fraud on a larger scale, often remaining undetected for extended periods. Retailers should leverage velocity checks to detect suspicious activity on their platforms.

Returns 278

Returns Accounting Payment Services Location 278

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. During checkout, shoppers will see an option to log in to their Amazon account and verify their Prime membership.

Checkout 216

Checkout Fulfillment Accounting Returns 216

Retail TouchPoints

JANUARY 2, 2025

Both Visa and Mastercard measure in-store and online sales for all payment types in their analysis. Malls Win Big Amid Shortened Shopping Season According to Visa, 77% of total payment volume took place in stores this year versus 23% online, with total retail spend in stores growing 4.1% (versus 1.6% and 4.8% , respectively, from Nov.

Consumer 283

Consumer Returns Jewelry Promotions 283

Retail TouchPoints

SEPTEMBER 10, 2021

Why is payment orchestration suddenly getting so much attention? Payment orchestration is no longer optional. Surprisingly, how retailers manage and handle payments has not changed; it’s decisively stuck 20 years in the past. To ultimately transform, retailers need flexible, scalable and customizable payment infrastructure.

Payment Services 237

Payment Services Checkout Accounting Fulfillment 237

Retail TouchPoints

JUNE 7, 2021

“For years social media platforms were strictly for information and entertainment,” said Marc Mezzacca, founder of CouponFollow and lead researcher of a recent report on social shopping behaviors in an interview with Retail TouchPoints. All other platforms, including Twitter , Pinterest , TikTok and Snapchat , were in the single digits.

Payment Services 249

Payment Services Social Commerce Consumer Advertising 249

Retail TouchPoints

MARCH 31, 2025

This confusion leads to unnecessarily high fees 72% of businesses are overcharged for their credit card processing. This means many retailers are losing revenue to unnecessary charges, penalties and hidden fees. By learning how to spot and address these issues, businesses can reduce costs and increase their revenue.

Payment Services 147

Payment Services Merchant Services Point of Sale Accounting 147

Inside Retail

JUNE 26, 2023

As retailers respond to increased customer demand for convenience and personalised experiences while shopping, switching to a seamless payment process has become critical in building a more streamlined operation and gaining a competitive edge. These setups are commonly referred to as integrated payment systems. Andrew Fraser.

Payment Services 130

Payment Services Point of Sale Accounting Location 130

Inside Retail

NOVEMBER 15, 2021

Payment flexibility has been commonplace in B2C transactions for many years, and now, emerging payment technology is making this possible for B2B trade. Why should your business provide payment plans to business customers? This reduces the likelihood of late payments and strengthens your customer relationships. .

Payment Services 264

Payment Services Planning Finance Accounting 264

Inside Retail

DECEMBER 7, 2021

Australia will create a licencing framework for cryptocurrency exchanges and consider launching a retail central bank digital currency as part of the biggest overhaul of its payments industry in a quarter of a century. “Australia must retain its sovereignty over our payment system.”

Payment Services 246

Payment Services Accounting Consumer Marketing 246

Retail TouchPoints

AUGUST 16, 2021

Walgreens has introduced the myWalgreens Credit Card program, while supermarket chain Giant Eagle will start accepting PayPal and Venmo in-store as retailers continue expanding their payment options. The myWalgreens Credit Card aims to change that through building upon the strength of our myWalgreens loyalty platform and app experience.”.

Payment Services 264

Payment Services Checkout Supermarket Accounting 264

Inside Retail

JULY 4, 2023

As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option. There are a number of businesses across Australia already accepting cryptocurrency payments. Mitigating the volatility of cryptocurrencies can be a barrier for retailers as a payment option.

Payment Services 264

Payment Services Merchant Services Point of Sale Finance 264

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. A culture of communicating about security across your business is also valuable.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

NOVEMBER 14, 2024

As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. In light of this, it’s critical that businesses strengthen their defenses.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail Focus

APRIL 15, 2025

Separating Personal and Business Finances Making a boundary between personal and corporate funds is one of the fundamental financial managers. In addition to improving transparency and streamlining accounting procedures, this division is necessary for proper tax reporting. According to a survey, firms attribute 11.5%

Management 130

Management Payment Services Finance Accounting 130

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

Payment Services 278

Payment Services Checkout Shipping Customer Experience 278

Retail TouchPoints

OCTOBER 9, 2020

To take its online presence to the next level and meet shoppers’ needs in the virtual world, CITY Furniture overhauled its ecommerce approach by building its own headless platform, designed to integrate with modular partner solutions as needed. All of this made us want to move away from the traditional, monolithic platform approach.”.

Home Furnishings 264

Home Furnishings Payment Services Promotions Accounting 264

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Digital wallets are a pathway to an improved, convenient and frictionless payment process.

Payment Services 278

Payment Services Accounting Point of Sale Customer Experience 278

Inside Retail

FEBRUARY 4, 2025

The numbers currently used to identify cards will be replaced with tokenisation and biometric authentication In 2022, Mastercard added biometric options enabling payments to be made with a smile or wave of the hand. Credit card numbers and payment details are often exposed in major data breaches affecting large and small businesses.

Payment Services 162

Payment Services Telecommunications Accounting Checkout 162

Retail TouchPoints

AUGUST 17, 2022

Shopify has launched a new platform called Shopify Collabs that makes it easier for creators to find and partner with Shopify merchants looking for marketing support. and Canada can apply now for early access to the platform. Linkpop also enables payments to the creator when those posts result in a purchase.

Merchant Services 278

Merchant Services Payment Services Accounting Management 278

Retail TouchPoints

MAY 16, 2022

It’s clear this reverse layaway payment model is also here to stay. In BNPL, consumers receive the goods or services that they want to buy, but payment is staggered over monthly payments for a certain period of time with no interest. But as stand-alone BNPL apps continue to grow, so will the threats against them.

Merchant Services 239

Merchant Services Payment Services Accounting Consumer 239

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Commerce 130

Social Commerce Payment Services Beauty and Health Checkout 130

365 Retail

APRIL 1, 2025

Ahead of showcasing the company’s allin-one payment solution at this year’s Retail Technology Show, Payment Expert Madara Antanavia from Exactly.com explains how e-commerce businesses can improve conversions and reduce acquisition costs while scaling in the UK and beyond.

Merchant Services 52

Merchant Services Payment Services Checkout Accounting 52

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Retail TouchPoints

JANUARY 14, 2022

These types of gift card schemes consist of cybercriminals who use varying tactics to obtain and redeem gift cards that you (or your business) paid for. Gaining access to consumer accounts has increased, allowing fraudsters to purchase gifts on their dollar. These scams don’t typically require large payments.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

DECEMBER 7, 2023

Sika Health — a payment solution that enables ecommerce merchants to accept Health Spending Account (HSA) and Flexible Spending Account (FSA) payments — has launched a new marketplace where consumers can shop directly for HSA- and FSA-eligible products.

Merchant Services 264

Merchant Services Payment Services Accounting Checkout 264

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. I’m thrilled to have Mark join our team and lead this important work.”

Advertising 278

Advertising Merchant Services Payment Services Planning 278

Retail TouchPoints

SEPTEMBER 17, 2022

Apparel and beauty companies accounted for 80.1% with late payments, fees, etc.]. It also noted that some BNPL providers don’t furnish data to major credit reporting companies, which can impact other lenders. The CFPB also found that BNPL usage has expanded to a wider range of retailers. of BNPL transactions in 2019 but fell to 58.6%

Consumer 262

Consumer Payment Services Apparel Accounting 262

A1 Retail

APRIL 2, 2025

Furniture and Homewares revenue increased by 22 percent year-on-year. Gifts, Gadgets & Gaming saw a 65 percent revenue rise per domain. Health, Beauty & Cosmetics revenue declined by 19 percent. Jewellery mobile orders comprised 81 percent of total purchases. Image courtesy of Unsplash.

Home Furnishings 65

Home Furnishings Beauty and Health Payment Services Fashion 65

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business. Ralph Dangelmaier is CEO of BlueSnap.

Payment Services 298

Payment Services Customer Retention Apparel Consumer 298

Retail TouchPoints

JULY 15, 2024

Asian-American supermarket chain H Mart has migrated from a legacy commerce platform to VTEX , an upgrade that allows the retailer to leverage store inventory to provide online shoppers with real-time product availability. Migration to the new platform was completed in just seven months, with help from global creative agency VML.

Payment Services 278

Payment Services Supermarket Accounting Location 278

Retail TouchPoints

JULY 25, 2022

This generation has taken to this payment option faster than any other, but looking at their history it is easy to see why. Gen Z has grown up with a steady decrease in the use of physical payment, coupled with major advancements in fintech. Late or missed BNPL payments have their own consequences. with Klarna.”.

Payment Services 243

Payment Services Advertising Accounting Consumer 243

Retail TouchPoints

NOVEMBER 4, 2020

Without proper identification of the individuals behind transactions or new account openings, it’s difficult for retailers to tell the difference between good customers and bad actors, and therefore easier for fraudulent activity to slip through. Digital fraud can take many forms, with the most common being account takeover ( 29.8%

Merchant Services 317

Merchant Services Payment Services Accounting Jewelry 317

Inside Retail

APRIL 23, 2025

Automation must be built on a foundation of structured, reliable, and accessible data to deliver real business value. Retail businesses generate vast volumes of data across sales, payments, suppliers, inventory, and customer interactions. The challenge is in making that data usable for finance teams.

Payment Services 147

Payment Services Finance Accounting Management 147