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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop.

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How AI Assistants are Already Reshaping Shopping

Retail TouchPoints

Amazon was one of the first retailers to launch an AI shopping assistant, but others swiftly followed. Image courtesy Amazon) Pick a retailer and they likely already have an AI shopping assistant, or are working on one. AI shopping assistants are ushering in a new era of commerce, Goldberg said on LinkedIn.

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

that, together, process millions of returns every month. has nearly doubled over the last six years, now accounting for roughly 17% of all merchandise sold, according to Timothy Fehr, COO of Happy Returns, citing research conducted in partnership with the National Retail Federation. Merchants are realizing this and adapting.

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The Ongoing Battle to Protect Consumer Payment Card Data

Retail TouchPoints

Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

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Exclusive Q&A: Venmo GM on the Company’s ‘Natural Extensions’ into Business Payments

Retail TouchPoints

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences. retail and dining foot traffic has been trending up — and this is likely to continue through the holiday shopping season.