Inside Retail

AUGUST 2, 2022

This is particularly true for card-not-present fraud, which accounts for the vast majority of issues, and increased by 12 per cent in the year to 30 June 2021. . One crucial area is merchant fraud, and any business taking card payments is vulnerable. This is where card data and even entire customer identities can be stolen.

Merchant Services 147

Merchant Services Payment Services Accounting Management 147

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. According to proprietary research conducted by Forter, 23% of shoppers will abandon their carts if returns options are poor. Returns Abuse And Customer Expectations. This is amplified in some industries.

Returns 177

Returns Merchant Services Drop-Shipping Accessories 177

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 That includes frictionless payments and checkout and fast shipping options. This is where merchants’ needs can collide with one of the potential downsides of flash sales: fraud. However, flash sales can provide cover for fraudsters in a few ways that merchants need to be aware of.

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

SEPTEMBER 12, 2024

will reveal data on how consumers’ in-store shopping behaviors will change and evolve through Q4, including in-demand categories, top-performing retailers, and the challenges and opportunities that exist for all merchants during the season. In the key grocery category, Placer.ai

Merchant Services 306

Merchant Services Returns Consumer Planning 306

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

APRIL 22, 2022

With the pandemic ushering a wave of traditionally brick-and-mortar merchants online since 2020, the chances of being targeted by scammers is at an all-time high. The right anti-fraud software can detect attempts by single sellers to create many accounts, blocking this behavior. Return Fraud.

Merchant Services 278

Merchant Services Returns Fulfillment Promotions 278

Retail TouchPoints

JULY 12, 2021

Those businesses clinging to rudimentary paper-based processes and a belief system that “we’ve always been able to make money doing things this way, why do we need to change?” Inertia and not knowing where to start when it comes to implementing ecommerce into their warehouse operations are holding back many merchants.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

AUGUST 7, 2023

That, of course, is the key to Wish’s business model — by connecting international consumers directly with manufacturers (most of them Chinese, although diversifying the company’s merchant base is one of the company’s key turnaround pillars), customers can get products for dirt cheap. Doubling down on merchants outside of China.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

DECEMBER 17, 2021

Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer is not a Klarna partner. . Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle.

Merchant Services 275

Merchant Services Checkout Payment Services Consumer 275

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. of all holiday retail revenue and representing an 11.3%

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Small Biz Trends

JULY 19, 2022

If you’re also struggling to stay afloat due to piled-up accounts receivable, you can opt for accounts receivable financing to improve cash flow in your company. What Is Accounts Receivable Financing? Accounts receivable financing should not be confused with invoice factoring. Accounts Receivable Financing Benefits.

Finance 119

Finance Accounting Merchant Services Payment Services 119

A1 Retail

AUGUST 26, 2021

To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future. Consumers also became more open to experimenting with new payment methods, with many consumers saying they tried out a BNPL service last year. Creating backend efficiencies.

Merchant Services 76

Merchant Services Payment Services Consumer Returns 76

Retail TouchPoints

JULY 30, 2020

“However, what was interesting is the amount of money that’s going to be spent on things like subscriptions for educational services. As in previous years, mass merchants are poised to take the largest share of back-to-school and back-to-college sales, according to the Deloitte surveys.

Merchant Services 315

Merchant Services Advertising Apparel Consumer 315

Retail TouchPoints

OCTOBER 21, 2021

We’re indifferent on where the shopping journey ends, where that transaction takes place ,” said Matt Madrigal, VP and General Manager of Merchant Shopping at Google in an interview with Retail TouchPoints. “It The result is a much lower barrier of entry for merchants looking to capitalize on Google’s massive reach.

Merchant Services 299

Merchant Services Advertising Shopping Drop-Shipping 299

Retail TouchPoints

JANUARY 20, 2022

But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic. Do they invest in emerging business models such as buying online and picking up in-store, or doorstep delivery, or expedited return programs?

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

FEBRUARY 4, 2021

Brands that were advanced in their digital journey and were globally diversified have seen incredible returns and record-breaking online revenues. And consumers should also be able to return an item seamlessly when needed, while receiving a full, fast refund.”. Flexible payment options are gaining in popularity.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

OCTOBER 29, 2020

As online activity has increased during the pandemic, online fraud has too, and fraudsters are poised to wipe out a big chunk of merchant profits by posing as legitimate customers. Merchants love it because it bolsters sales, avoids shipping and helps move inventory out of stores. Who’s Really Making That Curbside Pickup?

Merchant Services 173

Merchant Services Accounting Shipping Returns 173

Inside Retail

SEPTEMBER 1, 2021

According to co-founder and chief product officer Joel Aaron, refunded cash can be in the customer’s account within as little as 30 seconds. It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

JUNE 17, 2024

Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more. In general terms, it is a digital promotion that is activated by using a specific payment card, website or app to make the purchase.

Merchant Services 264

Merchant Services Promotions Consumer Marketing 264

Retail TouchPoints

JANUARY 26, 2021

Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon). Contactless returns or at minimum printer-less capabilities (Advantage: flexible returns processes). on average.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

SEPTEMBER 5, 2023

What were your biggest goals going into writing the book, and how did your approach evolve as you embarked on the writing process? Del Rey: The Marc Lore era at Walmart, if nothing else, brought a new sense of urgency to Walmart when it comes to new online features and services, and the incubation of new business ideas. 8 division ?

Merchant Services 289

Merchant Services Fulfillment Advertising Accounting 289

Retail TouchPoints

FEBRUARY 9, 2023

These models can be optimized for multiple objectives like driving more revenue per order, increasing long-term satisfaction, compelling the user to return more often to the website, incentivizing the customer to sign up for subscriptions or premium services and more. Chatbots for customer service. Fraud detection.

Merchant Services 264

Merchant Services Accounting Shipping Shopping 264

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high. Offer gift cards.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Star Miconics

AUGUST 17, 2022

This was good for both merchants and consumers, but it ultimately led to a surge in chargebacks and friendly fraud. As things slowly return to normal, buyers are making their way back into physical stores. Merchants have the right to contest invalid chargebacks, but proving a claim is bogus requires evidence.

Merchant Services 97

Merchant Services Returns Point of Sale Consumer 97

Inside Retail

NOVEMBER 21, 2024

Andrew Thornton, retail industry lead at Tyro Payments, explains that loyalty programs work better if tied to the same cards customers use to pay for goods, overcoming the need to present a loyalty program membership card or recite a phone number to earn points. “It

Merchant Services 130

Merchant Services Payment Services Accounting Marketing 130

Retail TouchPoints

OCTOBER 15, 2021

Products that are sized 18 and above and available in the UK only account for 14% of the total market. From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Hyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. One of the most important parts of this process is making sure that you’re asking customers the right questions. Returns are an unwelcome reality of selling online, with between 10% to 40% of purchases returned.

Merchant Services 107

Merchant Services Customer Experience Returns Accounting 107

Retail TouchPoints

JULY 30, 2021

accounted for $5 billion of Alibaba’s total $74.1 There are certain steps that need to take place, whether that’s around marketing or payments or choosing a trade partner or your marketing partners. The return rates on product are in the single digits. Account for the Scale and ‘Flash Sale’ Vibe of 11.11

Merchant Services 279

Merchant Services Accounting Social Commerce Payment Services 279

A1 Retail

JUNE 20, 2024

By Fr éd éric Frizzarin, Head of Pre-Sales, Merchant Services at Worldline Retailers are having to navigate an increasingly complex payments acceptance landscape as the range of payments methods and ways a consumer can pay has multiplied. Our research shows this applies to both in-store and online purchases.

Merchant Services 59

Merchant Services Payment Services Kiosk Accounting 59

Retail TouchPoints

APRIL 7, 2021

Tomorrow’s malls may still service some small percentage of these buyers, but will need to target today’s shoppers —people driven by emotion who are eager to be surprised and happily search out unexpected experiences, products and services. That said, having only national chains even in an open-air mall no longer works the way it did.

Merchant Services 231

Merchant Services Consumer Returns Shopping 231

Retail TouchPoints

NOVEMBER 15, 2021

is about how to best leverage Alibaba’s latest technology to support brands and merchants in driving sustainable and inclusive growth in more efficient ways.”. sales, which featured 500,000 products with official “Green Product Certification” from more than 2,000 merchants. That is what we’re doing now. as an undergrad.

Merchant Services 312

Merchant Services Consumer Shopping Accounting 312

Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. More sales means more returns .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

FEBRUARY 28, 2022

To meet the growing needs of their clients during Covid, Merchgirls created a custom pick and pack process that elevated the offering from B2B to B2C on a mass scale. As a result, Merchgirls saw an exponential increase in both return business and conversion rate, increasing by 90 per cent and 300 per cent, respectively. .

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Retail Focus

JUNE 6, 2024

Fit Hub utilises Gen AI to synthesise all available fit and size information from retailers’ Product Description Pages (PDPs), from personal sizing recommendations, product reviews and User Generated Content (UGC), sales & returns, size charts and product information.

Merchant Services 147

Merchant Services Fashion Returns Apparel 147

Retail TouchPoints

JULY 21, 2020

It’s also sensible to hold back some paid budget to invest in seasonal campaigns later in the year when it is more likely to produce a bigger return overall. Looking ahead, Google has already signalled that it plans to take account of additional factors related to page experience to help it determine organic search rankings.

Merchant Services 222

Merchant Services Sporting Goods Accounting Shopping 222

Inside Retail

FEBRUARY 27, 2023

It shows that a return to the first ‘normal’ summer break since the pandemic supported general spending in December, with the Index rising moderately as the year ended. However, in January, the typical post-Christmas decline in retail spending was one factor pushing the Index 6.9 per cent lower for the month.

Merchant Services 130

Merchant Services Payment Services Specialty Retailers Accounting 130