Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%.

Inventory Management 272

Inventory Management Management Fulfillment Supply Chain Management 272

Retail TouchPoints

JANUARY 14, 2022

Gaining access to consumer accounts has increased, allowing fraudsters to purchase gifts on their dollar. He has 15+ years of experience directing national and global accounts for the mobile industry, including leading telco provider AT&T/Cingular. These scams don’t typically require large payments.

Merchant Services 326

Merchant Services Payment Services Management Accounting 326

Inside Retail

JANUARY 9, 2024

Pureplay fashion retailer The Iconic has committed to refund customers after fraudulent orders were made on their accounts. ” The Iconic has faced backlash on Facebook from customers who claim they have lost money from their accounts after unauthorised orders were placed on the e-commerce site. 550 spent on my credit!,”

Accounting 276

Accounting Fashion Management ATS 276

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. Empower and hold to account. The post How to manage change without burning out employees appeared first on Inside Retail Australia.

Management 130

Management Accounting Planning Customer Experience 130

Retail TouchPoints

NOVEMBER 5, 2024

This login effect means that first impressions of your retail site are often formed during account creation and that all future login interactions impact your customers’ perception of your retail experience.   Rishi Bhargava is Co-founder at Descope , a developer-first authentication and user management platform.

Payment Services 289

Payment Services Customer Retention Accounting Checkout 289

Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

Merchant Services 300

Merchant Services Payment Services Accounting Checkout 300

Retail TouchPoints

MAY 6, 2024

Walmart has simplified the process for shoppers who want to support their local schools with the new Connected Accounts feature on the Box Tops for Education app. Shoppers can now give back by connecting their Walmart account with the Box Tops app, without needing to scan or submit receipts.

Accounting 257

Accounting Management ATS Customer Experience 257

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 274

Accounting Promotions Location Management 274

Retail TouchPoints

DECEMBER 16, 2024

To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management. Establishing clear communication protocols, cross-departmental KPIs and accountability measures is essential.

Supply Chain Management 225

Supply Chain Management Finance Accounting Management 225

Retail TouchPoints

JANUARY 19, 2023

Chances are the next big retail breach will be caused by one of these four attacks: “CEO Fraud” As email security solutions get better at blocking traditional phishing messages, they are pushing cybercriminals to up the ante by impersonating real accounts. The attack can target any web browser-based account (such as email, Slack, etc.)

Payment Services 292

Payment Services Accounting Management Planning 292

Retail TouchPoints

JANUARY 24, 2023

The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. EWS also said that if a sizable number of merchants enable the wallet it might also explore adding other payment options, such as direct payments from bank accounts.

Merchant Services 298

Merchant Services Payment Services Accounting Checkout 298

Inside Retail

APRIL 10, 2024

But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable. “I

Payment Services 264

Payment Services Finance Accounting Management 264

Inside Retail

JANUARY 19, 2024

Re-using the same login details Credential stuffing is a type of cyber attack where hackers use stolen usernames and passwords to gain unauthorised access to other online accounts. It is common for people to use the same password for multiple accounts (even though this is very risky). You may be surprised by what you see.

Accounting 263

Accounting Management Shopping ATS 263

Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Both appointments are effective immediately.

Finance 312

Finance Promotions Accounting Management 312

Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Retail TouchPoints

DECEMBER 20, 2022

In the case of Apple, hundreds of imitation iPhones, all with apparently legitimate serial numbers, managed to evade US Apple store staff, costing the company more than $6 million. In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016.

Accounting 56

Accounting Promotions Management Location 56

Retail TouchPoints

JULY 23, 2024

Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience.

Accounting 260

Accounting Promotions Management ATS 260

Retail TouchPoints

OCTOBER 18, 2024

In fact, 89% of consumers have complaints about keeping track of their passwords and 54% have stopped using an account or online service because they became frustrated when trying to log in. In fact, account fraud is only getting more brazen; attempted fraud transactions increased 92% and attempted fraud amounts jumped 146% year-over-year.

Accounting 298

Accounting Consumer Payment Services Planning 298

Retail TouchPoints

FEBRUARY 27, 2024

The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement. She has worked with several global companies focusing on risk management strategy. Mary’s College of California.

Payment Services 272

Payment Services Wholesale Store Layout Inventory Management 272

Retail TouchPoints

FEBRUARY 23, 2022

The issue with this is that both retailers and customers have to have accounts set up in the same exchange platform. Expect the need for a crypto manager. 10 years ago, not many business owners expected to have to manage their social media profiles, yet here we are. The same applies to the futuristic role of a Crypto Manager.

Payment Services 354

Payment Services Checkout Telecommunications Social Commerce 354

Retail TouchPoints

JULY 3, 2024

Therefore, managing bias in AI is essential to ensure its alignment with moral principles while maintaining functionality. Moreover, encouraging interdisciplinary dialogue and public engagement enables informed decision-making and promotes accountability. Accountability in Automation: Who takes responsibility?

Accounting 267

Accounting Promotions Management ATS 267

Retail TouchPoints

APRIL 1, 2024

With over a decade of experience in the language and localization industry, Viviana Bertinetto has led diverse teams and managed programs to bridge linguistic and cultural divides. Currently, as the Chief Customer Officer at Language I/O , she is responsible for driving customer success and engagement.

Customer Experience 315

Customer Experience Clienteling Customer Retention Accounting 315

Inside Retail

SEPTEMBER 18, 2024

Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30. The action came as Woolworths has been losing to its local rival Coles in terms of sales over the past 12 months.

Supermarket 278

Supermarket Accounting Management Location 278

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. These payment methods simplify transactions by allowing consumers to store multiple cards or bank accounts in a single digital wallet, reducing the need for manual entry.

Payment Services 292

Payment Services Merchant Services Shopping Checkout 292

Retail TouchPoints

JUNE 15, 2022

The big differentiator is that Google insists its aim is not make the actual sale, but rather to support product discovery: “We’re indifferent on where the shopping journey ends, where that transaction takes place,” Matt Madrigal, VP and General Manager of Merchant Shopping at Google told Retail TouchPoints in a 2021 interview.

Merchant Services 301

Merchant Services Shopping Payment Services Advertising 301

Retail TouchPoints

MAY 9, 2023

After linking their Amazon account to Peridot , customers can purchase Peridot -branded products such as T-shirts, hoodies, phone accessories and throw pillows featuring artwork of creatures from the game. Players then tap the “buy” button to check out via their Amazon account from within the experience.

Shopping 302

Shopping Accessories Accounting Apparel 302

Retail TouchPoints

FEBRUARY 22, 2024

The Akamai 2023 State of the Internet report revealed that retail continues to be the most targeted industry for cyberattacks, accounting for over 14 billion observed incursions. Risks from cyber threats including fraud, account takeovers, malware, ransomware, compromised business emails and data breaches all begin with an initial breach.

Payment Services 295

Payment Services Loss Prevention Accounting Management 295

Retail TouchPoints

FEBRUARY 5, 2024

And as marketers, our ability to understand, navigate and create the path to purchase with consumers across different and fast-growing media channels like digital, CTV, video and more, requires the ability to control and manage the complexities that come with it.

Accounting 261

Accounting Finance Marketing Consumer 261

Retail TouchPoints

JUNE 24, 2022

Having these contingencies in place keeps organizations within the supply chain transparent and accountable while encouraging them to make greater environmental efforts in the future. The fashion industry must also place great focus on creating sustainable fibers and launch chemical management programs.

Fashion 334

Fashion Fast Fashion Apparel Shipping 334

Inside Retail

OCTOBER 22, 2024

Inside Retail spoke to Fenske to unpack her view on managers versus leaders, how her leadership style has evolved with time and experience and why she continues to reinvest in her professional development. IR : Being a manager and a leader are two entirely different roles. With a good balance of candor and accountability.

Supermarket 246

Supermarket Accounting Management Store Operations 246

Retail TouchPoints

MAY 30, 2024

To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at fintech company Plaid, has joined as SVP and General Manager of the PayPal Consumer Group.

Advertising 272

Advertising Merchant Services Payment Services Planning 272

Retail TouchPoints

OCTOBER 3, 2023

Dunn Tire Managing Director of Retail Operations Robert Clark will continue to manage the brand’s day-to-day retail and service operations. Discount Tire operates more than 1,150 stores across the U.S.

Location 249

Location Wholesale Accessories Accounting 249

Inside Retail

SEPTEMBER 19, 2024

million, which accounted for 21.6 “While this process is still underway, we are seeing opportunities to capitalise on the highly complementary nature of the businesses and potential cost and revenue synergies across supply chain, sourcing, property, and brand management,” said Wirth. million as sales dipped 2.9

Net Profit 264

Net Profit Department Stores Apparel Accounting 264

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management. Navigating the Dynamic and Evolving Shipping Industry.

Supply Chain Management 322

Supply Chain Management Inventory Management Shipping Management 322