Inside Retail

JUNE 13, 2023

For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. We save our customers time, trouble and money on all their shipping needs,” explains Nicholas Woodward, country manager for Pack & Send Australia. “We

Shipping 246

Shipping Fulfillment Technical Support Inventory Management 246

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Using Walmart.com or the retailer’s app, they will receive a return code/QR code that they can take, along with the packaged item, to a FedEx Office location.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

APRIL 29, 2022

Just last year, total returns accounted for $761 billion in lost sales for U.S. Similar to how Amazon Prime has made fast, free shipping an expected part of ecommerce, customers seek return processes that are equally stress-free and easy to complete. retailers, according to NRF. Exacerbating the situation, these same shops lost $10.30

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

AUGUST 23, 2022

has launched the Business Optimization Of Shipping and Transport engine, or BOOST, which leverages data, AI and machine learning to choose the best fulfillment option for both the customer and LS&Co.’s BOOST locates items across LS&Co. s bottom line. The in-house technology is part of LS&Co.’s

Fulfillment 246

Fulfillment Shipping Accounting Consumer 246

Retail TouchPoints

JULY 27, 2021

After all, they will be the ones to bring to life in-store pickup, ship-from-store fulfillment, the endless aisle and other omnichannel experiences. It’s also important to examine reject rates for ship-from-store and buy online, pick up in-store purchases. You’re Losing Money on Every Order Due to High Shipping Costs.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail Focus

MARCH 25, 2025

Retailers face mounting expenses throughout supply chains, from manufacturing to shipping fees. Many costs are avoided by digital shops, including multiple locations, large staff teams, and high utility bills. When shipping costs triple and currency values fluctuate dramatically, a $2 manufacturing savings in Vietnam vanishes.

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

NOVEMBER 25, 2020

Mejuri sells through multiple channels, including ecommerce, call center and physical store locations, processing orders for fulfillment across multiple locations and a variety of shipping methods. Mejuri uses the real-time tracking to swiftly, and fluidly, pivot strategies. “A

Markdowns 251

Markdowns Fulfillment Shipping Marketing Spend 251

Retail TouchPoints

MARCH 29, 2023

With digital now accounting for 30% of Kohl’s sales annually, CEO Tom Kingsbury specifically pointed to the marketplace and the connected Kohl’s Media Network as “ two key digital growth initiatives ” for the beleaguered retailer on the company’s Q4 2022 earnings call.

Sporting Goods 278

Sporting Goods Apparel Accessories Advertising 278

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Scammers gather financial account information and government program ID numbers to take over accounts, divert funds and commit identity fraud. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

DECEMBER 20, 2022

In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016. These accounts generated 64 million posts to promote imitation products, up more than 300% from 2016. This is the start of the evidence that can be used for litigation.

Accounting 58

Accounting Promotions Management Location 58

Inside Retail

JULY 2, 2024

Online fashion retailer Revolve recently entered the omnichannel space with its first-ever permanent physical retail location in the heart of downtown Aspen, Colorado. The decision follows the success of a pop-up shop that Revolve and its sister site FWRD opened in the same location last December. And from there, we learn from them.

Payment Services 246

Payment Services Shipping Returns Marketing 246

Retail TouchPoints

SEPTEMBER 16, 2024

However, even slight deviations in purchase behavior — such as different brands, unusual transaction amounts or atypical purchase times and locations — can raise red flags. For instance, a surge in high-value purchases at a newly opened electronics store from various accounts might signal a coordinated effort to test stolen credit cards.

Merchant Services 264

Merchant Services Payment Services Loss Prevention Accounting 264

Inside Retail

NOVEMBER 14, 2024

With a real-time view of inventory data, order management systems enable you to meet consumer expectations by intelligently matching customer location data with inventory location, fulfilment costs and optimal routing, all within microseconds. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

JUNE 11, 2020

Most of the closures are expected to be smaller, non- Zara branded locations, and the retailer also plans to open 450 new stores fitted with the latest sales integration technology. Staff members at the closed stores will be offered new roles with the company, such as handling fulfillment of ship-from-store orders.

Fulfillment 252

Fulfillment Shipping Accounting Planning 252

Inside Retail

MAY 22, 2022

Likewise, creating a freight account with one or two carriers may be sufficient to meet your shipping needs. What about when you outgrow a single warehouse and have to manage several separate, physical locations? Your business needs to be ‘omnichannel.’

Shipping 279

Shipping Management Accounting Consumer 279

Inside Retail

AUGUST 29, 2023

With that taken into account, comparable store sales rose by 9.6 ” A focus on e-commerce has seen online sales account for 20 per cent of group turnover in the latest financial year, with 4.4 million items shipped. The new ones in planning will be located largely in regional areas.

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Planning Apparel Accounting Returns 241

Retail TouchPoints

JANUARY 10, 2024

If Stadium Goods loses the inventory, it’s accountable and has to pay the marketplaces for that product. The drones will even show inventory that looks damaged and empty pallet locations. The company can have 50 units of the same footwear SKU, and each one can be owned by a different consignor with a different selling price.

Shrinkage 310

Shrinkage Bar Codes Shipping Finance 310

Retail TouchPoints

JANUARY 20, 2022

For most stores with multiple locations, procurement has largely been a centralized process, with each location requesting and receiving inventory from the parent corporation, as needed. And, according to KPMG’s 2018 Retail Trends Report , they account for up to 14% of the retailer’s overall cost of doing business.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

DECEMBER 1, 2020

Four Minneapolis locations will reduce their shoppable square footage to approximately 15,000 square feet , down from an average of 27,000 square feet , focusing on a limited number of SKUs from its most popular items and categories.

Fulfillment 165

Fulfillment Shipping Location Accounting 165

Retail TouchPoints

FEBRUARY 9, 2021

Provide my-account functionality that goes beyond the simple housing of name and shipping information to real customer control — for example, options for reorder frequency, email cadence, communication interests and wish lists/saved shopping lists. Elevate your omnichannel strategy.

Shipping 306

Shipping Consumer Shopping Accessories 306

Retail TouchPoints

FEBRUARY 9, 2023

For example, Amazon is good at incentivizing customers to sign up for its Prime membership program by recommending highly relevant “Prime-only” products, which tend to have steep discounts and free shipping. Personalized website presentation. This can help reduce friction and encourage users to make a purchase.

Merchant Services 264

Merchant Services Accounting Shipping Shopping 264

Retail TouchPoints

OCTOBER 29, 2020

For merchants with both online and brick-and-mortar stores, “buy online, pick up in-store” (BOPIS) enables customers to order products online and pick them up from a physical location. Consumers love it because they avoid shipping fees and delays, since the goods are often available within an hour of making an order.

Merchant Services 174

Merchant Services Accounting Shipping Returns 174

Inside Retail

APRIL 22, 2021

In the US, for example, eMarketer reports that D2C sales now account for 33% of Nike’s revenue. . Some are leveraging physical stores to fulfil more e-commerce orders, while others are using the dark store model to turn low-traffic locations into high-volume fulfilment hubs. Fulfilment of the future. And now’s the time to get ahead.

Fulfillment 299

Fulfillment Beauty and Health Advertising Accounting 299

Retail TouchPoints

OCTOBER 20, 2021

On the other hand, some businesses, such as home improvement stores, actually saw sales increase throughout the pandemic and began course-correcting their retail footprints to account for more online traffic. Instead, it’s the combination of physical location and consumer experience.

Sporting Goods 264

Sporting Goods Accounting Consumer Promotions 264

Retail TouchPoints

FEBRUARY 16, 2022

However, there are three areas retailers can focus on to get a strong bang for their buck: Signing in or making an account: Shoppers should have an accessible way to find and fill out registration forms, and it should be easy for returning customers to sign in no matter how they do so.

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Shopping Checkout Accounting Shipping 317

Inside Retail

NOVEMBER 6, 2023

As Zebra Technologies’ downloadable e-book Lift Productivity and Improve Execution for the Next-Gen Workforce explains, today’s customers want retailers’ workforces to pick their goods, pack them, ship them, deliver them and return them – all without diminishing in-store service.

Inventory Management 299

Inventory Management Management Promotions Shipping 299

Retail TouchPoints

AUGUST 5, 2022

Fraudsters are getting more sophisticated and are using a variety of tactics, such as identity theft, chargeback fraud , “silent” fraud, account takeovers and “pharming,” complicating organizations’ ability to detect these incidents. Yet the reality is that by focusing on fraud first, companies are focusing on the wrong priority.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

AUGUST 23, 2021

While many retailers were already offering some shipping and store pickup options before, the demand now is higher and expected to stay popular post-pandemic. Others are using location tracking to automate that function. Customer attitudes have changed. The VDC study found “almost 23% strongly agree and another 55.4%

Payment Services 264

Payment Services Location Customer Experience Management 264

Retail TouchPoints

DECEMBER 23, 2022

Discounting and perks like free shipping have been successful drivers of Black Friday and Cyber Monday campaigns; however, dropping prices is not a winning strategy that creates a path to profitability. Minimizing perks like free shipping and employing more efficient acquisition models will also fuel topline growth.

Drop-Shipping 261

Drop-Shipping Shipping Management Accounting 261

Retail TouchPoints

JULY 26, 2022

This holiday season, with stores fully operational once again, we’ll see consumers gravitate to physical locations in even greater numbers. For example, store associates should get measured on fulfillment metrics if they are picking and shipping. We are still in the early innings, though, so don’t despair.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

JUNE 2, 2023

The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%. We also have a heavy ship-from-store side, and it also drives our curbside pickup component. It manages our BOPIS component.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

NOVEMBER 17, 2021

This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56 We found that a positive in-store experience can garner: Increased Loyalty: 82% of respondents say a positive in-location experience makes them more likely to return to a physical establishment. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

JUNE 23, 2022

For example, rather than make shoppers type in identical data for their billing and shipping addresses, allow them to check a box if those addresses are the same. Another easy step: Drop account creation requirements and allow guest checkout. Even better, allow their digital wallet to automatically populate those checkout fields.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

APRIL 21, 2022

Companies with supply chains that span the globe often struggle with standardizing their processes, partly because different locations use different systems of record. All they know is that shipping delays require them to look elsewhere to meet their needs. However, knowing how to overcome those limitations is a different story.

Supply Chain Management 263

Supply Chain Management Planning Shipping Management 263

Inside Retail

FEBRUARY 20, 2025

After three years of continuous pop-up store activations, Australian athleisure brand Stax last year opened its 12th permanent retail location and flagship store at Sydney CBDs Westfield Sydney mall. When [Matilda], Til, came into the brand, she was disinterested in Instagram her account was private, Don said.

Fashion 147

Fashion Marketing Apparel Accounting 147