How Hot Topic and Lamps Plus Mastered Inventory Management and More
Retail TouchPoints
JUNE 2, 2023
The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%. Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.
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