J.D. Power finds retail health, wellness services thriving
Mass Relators
JULY 28, 2022
Likewise, Net Promoter Scores®3 are 14 points higher when customers use health and wellness services. Watch out for Amazon: Nearly two-thirds (66%) of brick-and-mortar pharmacy customers currently have an Amazon Prime account and nearly half (48%) of pharmacy customers are aware of pharmacy services offered by Amazon.
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