Retail TouchPoints

FEBRUARY 24, 2025

Our intent is to operate more efficiently, increase accountability, reduce complexity and drive better integration. We are simplifying our structure, removing layers and duplication and creating smaller, more nimble teams, said Niccol in the layoff announcement. For Q1 of its 2025 fiscal year, which ended Dec.

Accounting 265

Accounting Returns Planning Store Operations 265

Retail TouchPoints

JANUARY 21, 2025

Our members have spoken loud and clear Costco must deliver a fair contract or theyll be held accountable, said Sean M. By an 85% margin, Costco workers have authorized a strike by the 18,000 employees who are members of the Teamsters Union , to take effect on Jan. 31, 2025 when their current contract runs out.

Accounting 278

Accounting Location Marketing ATS 278

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

Fulfillment 289

Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

AUGUST 19, 2020

However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. Same-day services, including order pickups, drive-ups and its Shipt subsidiary, grew 273% and accounted for approximately six percentage points of total company comp sales growth.

Fulfillment 331

Fulfillment Accounting Returns Consumer 331

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. and high-end partnerships.

Fulfillment 278

Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

NOVEMBER 12, 2024

The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery. Office Depot also is now part of the Grubhub+ loyalty program, which provides unlimited $0 delivery fees on eligible orders.

Advertising 162

Advertising Accounting Location Store Operations 162

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. Hassing said the retailer is on track with the development of its customer fulfilment centres (CFCs) in Melbourne and Sydney.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

JUNE 4, 2020

These priorities fall under five key areas : Store safety and sanitation ; In-store service and engagement ; Flexible fulfillment and last mile experiences ; Cross-functional and team-based communication and collaboration ; and Empathy- and community-based culture creation. Associates Also Must Provide A Welcoming Atmosphere.

Management 241

Management Fulfillment Store Operations Consumer 241

Retail TouchPoints

JANUARY 11, 2021

“We refocused marketing, operating and retail operations to enable mobile- and web-centric customer journeys, to ensure seamless experiences while improving logistics and fulfillment, including express delivery using taxi drivers. “In

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Allow associates to focus on their strengths.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

MAY 29, 2020

Nordstrom, like many other department stores, had a much weaker quarter: overall sales fell 40% , with full-price locations dropping 36% and the off-price division declining 45%. The declines were attributed to store closures, though the retailer has reopened about 40%.

Department Stores 191

Department Stores Operating Expenses Store Operations Apparel 191

Retail TouchPoints

FEBRUARY 26, 2024

I learned to collect accounts from this grumpy old dude, who is now the grumpy old dude running our collections. Because maybe you’re staffing your not-as-effective sales associates on a particular day, and in doing so you’re creating a self-fulfilling cycle of, ‘This day always looks worse from a sales perspective.’”

Loss Prevention 299

Loss Prevention Jewelry Payment Services Accounting 299

Retail TouchPoints

SEPTEMBER 22, 2022

Unfortunately, the facts indicate Kohl’s lacks the right leadership for the exceedingly challenging period ahead — one that will require the Company to reverse high-single-digit sales declines, contain capital expenditures and operating expenses, and immediately optimize fulfillment, marketing and merchandising.”. Net sales fell 8.5%

Operating Expenses 264

Operating Expenses Fulfillment Management Accounting 264

Retail TouchPoints

SEPTEMBER 22, 2023

Select and launch additional storage capacity, retail or wholesale distribution or ecommerce fulfillment in weeks instead of months. Previously, Lawrence was Director of Strategic Accounts, and prior to Flexe, he worked in various consulting roles. Improve inventory placement and throughput with a unified technology platform.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. CSR accountability will be a point of competitive differentiation and a matter of law.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That’s three different passwords and user accounts in each store across the fleet.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

AUGUST 14, 2020

Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions. There’s a massive shift to personalization localization: 85% of consumers say that they find operational updates and messages important, almost critical, during this time.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

MAY 4, 2021

In order to account for uncertainty, retailers should emulate software developers and adopt an agile approach to shopping, one that focuses on iterations and testing. Even a “dark store,” which is a store in name only, can create some buzz. That kind of space should be dedicated to fulfilling online orders — and that’s all.

Planning 298

Planning Checkout Consumer Shopping 298

Retail TouchPoints

AUGUST 3, 2020

Two years later, as consumers adapted to shutdowns designed to stem the spread of COVID-19, EY recognized that the speed of consumer transformation had greatly accelerated and that new research was needed, explained Jeff Orschell, EY’s Americas Retail Leader and Global Account Leader, in an interview with Retail TouchPoints.

Consumer 279

Consumer Fulfillment Retail Trends Shopping 279

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 264

Marketing Consumer Fulfillment Accounting 264

Retail TouchPoints

AUGUST 29, 2024

Overall, Salesforce predicted that Chinese shopping apps will account for just over one in five ( 21% ) purchases this holiday season. 28, and Christmas Day, a factor that will provide a key advantage to retailers with effective buy online, pick up in-store (BOPIS) offerings.

Consumer 278

Consumer Shipping Accounting Planning 278

Retail TouchPoints

DECEMBER 1, 2023

One striking instance involves a pharmacist’s recent account where our Rx Savings Finder tool helped a customer save over $75 on their prescriptions during a single visit. This tool is just one facet of our evolving suite of pharmacy solutions,” he added.

Checkout 262

Checkout Accounting ATS Store Operations 262

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

AUGUST 16, 2021

By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. We know too well, ‘If I can’t measure it, I can’t manage it,’ and that measurement should not terminate at fulfillment. What are the labor costs, holding costs, handling costs and transportation costs? But don’t stop there.

Returns 336

Returns Drop-Shipping Consumer Management 336

Retail TouchPoints

NOVEMBER 4, 2021

And so once again alternative fulfillment solutions such as curbside pickup and buy online, pick up in-store will be critical to holiday success, although this year retailers are ready. People tend to want to do that type of transacting on a laptop or a desktop where they can have multiple windows open versus a smartphone.”.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

SEPTEMBER 1, 2023

It could be problematic for a retailer if a brand can’t fulfill orders or support the brand in their stores, resulting in retailers offering their shoppers recognized household names across their network of stores.

Marketing 246

Marketing Consumer Fulfillment Accounting 246

Retail TouchPoints

DECEMBER 22, 2020

Walmart also is enhancing other aspects of its return policies: For items bought anywhere — online, in-store or from a third-party vendor — customers can start their return process on Walmart.com or via the app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

AUGUST 29, 2023

The cashierless tech has been making inroads at a number of different retailing venues: Sainsbury’s deployed the Just Walk Out technology at a convenience store in November 2021 ; In March 2023 , the technology was reportedly expanding to 200 Panera Bread locations; and Six Flags and Coors Field added Amazon’s cashierless tech in May 2023.

Checkout 242

Checkout Payment Services ATS Accounting 242

Retail TouchPoints

MAY 10, 2022

Are your store locations surrounded by trees that might fall on a power line? And what are the chances that your vendors and supply chain will be unable to fulfill their commitments in inclement weather? Access geo-specific studies and climatology reports that confirm the greatest weather-related risks where a business operates.

Planning 286

Planning Location Management Fulfillment 286

Retail TouchPoints

JANUARY 22, 2021

In 2019, for example, internet grocery purchases accounted for only about 3% of total sales, according to a Deutsche Bank Securities report. After experiencing a surge in orders, the company is continuing to hire temporary staff at its fulfillment centers to meet demand. This type of labor shift can occur within the same company.

Consumer 249

Consumer Telecommunications Fulfillment Customer Experience 249

Retail TouchPoints

SEPTEMBER 24, 2024

Both are starting from a position of strength, particularly Amazon, which in 2023 accounted for 43% of all U.S. Amazon and Walmart: The Big Will Get Bigger The Forrester forecast paints a picture of an ecommerce market, and indeed a total retail market, dominated by Amazon and Walmart.

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

OCTOBER 23, 2020

Now may be the perfect time for more DTC brands to explore physical retail — in a post-COVID-19 landscape with prime real estate more affordable than ever, and shoppers seeking social interaction as they become comfortable visiting retail stores again. They expect convenience and the ability to fulfill their shopping needs immediately.

Shopping 276

Shopping Returns Location Consumer 276

Retail TouchPoints

JULY 14, 2020

We’ve created multiple Instagram accounts that target different parts of the world. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We have a strong global presence and we are in the “good” malls; if you go to the good mall and to the good store you can find LUXIE.

Checkout 207

Checkout Fulfillment Shipping Payment Services 207

Retail TouchPoints

AUGUST 29, 2023

Previously, [functions such as] managing your account and [the commerce side] had been separate, and this lack of “one-stop shopping” had been a pain point. RTP: It sounds like Verizon was ahead of the curve on store-based services that became popular during the pandemic. Now it’s super-simple and easy to use.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

APRIL 6, 2023

Because it’s working from much broader inputs and more advanced neural networks, AI can take into account more factors, such as competitive pricing , weather patterns and promotional cannibalization. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

Payment Services 262

Payment Services Supply Chain Management Supermarket Accounting 262