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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Furthermore, it takes just as much (if not more) time and money to create programs and initiatives to keep them actively engaged in their work. After all, it takes time, energy and money to train new hires. According to research from Emarketer , U.S.

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center. Allow associates to focus on their strengths.

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Bringing Sustainability and Innovation to the Grocery Store Supply Chain

Retail TouchPoints

Laura McCord is Executive Director of Sustainability and Corporate Responsibility at KeHE , driving environmental stewardship, employee engagement, and community involvement within the company. McCord has over 18 years of food retail experience, holding roles in merchandising, account management, and category management departments.

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How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Retail TouchPoints

Although retailers can and should take all possible preventative measures, there is always an inherent risk to customers’ accounts. Every employee should understand the importance of protecting customers’ data and the steps needed to enable strong enterprise security.

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How to balance employee perks like flexibility with business imperatives

Inside Retail

A business principle of ‘customer obsession’ while offering employees a four-day working week perk, surely has your customer impacted? Ironically, the same employees hold organisations acutely accountable for ‘living’ corporate values and so we have a dilemma. That is where the magic lies in any workplace culture.

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3 rules for successfully implementing sales training in your business

Inside Retail

Is your goal to improve employee engagement? Today’s top retailers succeed by embracing a culture grounded in learning, transparency and accountability. Using various reporting methods will help you check you’re hitting your targets, no matter what. If your goal is to improve sales skills, you’ll need proof of sales growth.