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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

Furthermore, it takes just as much (if not more) time and money to create programs and initiatives to keep them actively engaged in their work. After all, it takes time, energy and money to train new hires. According to research from Emarketer , U.S.

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5 Ways to Achieve Employee and Customer Retention

Retail TouchPoints

To build a positive culture, management must offer opportunities for employees to engage with their leaders and peers. In fact, 71% of executives say that employee engagement is critical in their company’s success, and companies with a highly engaged workforce are 21% more profitable.

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Why it’s up to leaders to re-engage their teams

Inside Retail

Employee engagement is the holy grail that almost all employers are searching for in order to have a more productive workforce, deliver meaningful outcomes, create a happier workplace and, as a result, deliver a better bottom line. Sadly, the statistics aren’t great. trillion or 9 per cent of the global GDP.

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How to unlock the potential of your team

Inside Retail

Employee engagement is the Holy Grail that most employers are searching for in order to have everyone in the team working to their full potential – contributing to a productive workforce, delivering meaningful outcomes, creating a happier workplace, and delivering a better bottom line. Sadly, the statistics aren’t great.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

To keep employee engagement and performance at their peak, retailers should ensure that management is always present on the sales floor, according to Michael Brown, Partner and Americas Retail Leader at Kearney in an interview with Retail TouchPoints. Put managers front and center. Allow associates to focus on their strengths.

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Bringing Sustainability and Innovation to the Grocery Store Supply Chain

Retail TouchPoints

Laura McCord is Executive Director of Sustainability and Corporate Responsibility at KeHE , driving environmental stewardship, employee engagement, and community involvement within the company. McCord has over 18 years of food retail experience, holding roles in merchandising, account management, and category management departments.

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How Retailers Can Build ‘Forgivability’ to Survive a Cyberattack

Retail TouchPoints

Although retailers can and should take all possible preventative measures, there is always an inherent risk to customers’ accounts. Every employee should understand the importance of protecting customers’ data and the steps needed to enable strong enterprise security.