Retail TouchPoints

DECEMBER 5, 2024

Remember all the things associates are expected to do in stores? All the ways they need to serve customers? Your POS system needs to account for that. Associate POS adoption depends on getting the user experience right. Sales associates need robust POS solutions. Deep functionality, served up in a simple way.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 26, 2025

Taking into account CVS store footprint, SKU roster, regular pricing and promotional pricing, the company can create up to 900 million different combinations of assortment and price across its stores. We are a mass retailer with 9,000 locations that are serving small communities.

Beauty and Health 225

Beauty and Health Sporting Goods Location Merchandise Store 225

Retail TouchPoints

NOVEMBER 5, 2024

Customers who purchased a major appliance connected to their MyLowe’sRewards account within the past five years will automatically see the appliance displayed in their member profile.

Accounting 162

Accounting Planning Shopping Store Operations 162

Retail TouchPoints

APRIL 20, 2023

However, Amazon did say that through the pilot of ACX, it already has detected hundreds of matching accounts, where the same counterfeiter tried to create selling accounts on Amazon and at least one other store operator. “We

Accounting 277

Accounting Store Operations Shopping Customer Experience 277

Retail TouchPoints

SEPTEMBER 27, 2023

Theft, both internal and external, accounts for 65% of shrink, although it can reach as high as 70% in certain verticals. reduced specific stores’ operating hours; 29.7% reduced or altered in-store product selection; and 28.1% closed specific store locations. billion in losses, up from $93.9 billion in 2021.

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Lowe’s signed a renewable energy agreement in November 2018 that will provide for enough energy to power all of its 143 stores in Texas.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

NOVEMBER 12, 2024

The new partnership is likely to be a boon for Grubhub Corporate Accounts clients, many of whom are office administrators responsible for restocking supplies and value same-day delivery. Office Depot also is now part of the Grubhub+ loyalty program, which provides unlimited $0 delivery fees on eligible orders.

Advertising 162

Advertising Accounting Location Store Operations 162

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

JULY 5, 2024

“For years, many in the industry have anticipated this transaction and the benefits it would drive for customers, partners and employees. This is an exciting time in luxury retail, with technological advancements creating new opportunities to redefine the customer experience.” To fund the acquisition, HBC has secured $1.15

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Independent Retailer

NOVEMBER 15, 2024

This approach improves retail workflow management, streamlines operations, promotes accountability and helps avoid duplication or redundancy. This will improve the customer experience and increase sales. FAQ What does a retail manager do? They also include staff, process and presentation.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Retail TouchPoints

OCTOBER 18, 2024

The retailer will help members build their accounts by awarding 400 points for downloading the app, 400 points for creating an account and 200 points for completing their profile. The mobile app will provide seasonal décor ideas and inspiration and also will allow customers to shop online before picking up their purchases in-store.

Accounting 255

Accounting Planning Shopping ATS 255

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

Comparison Shopping 302

Comparison Shopping Consumer Shopping Customer Experience 302

Retail TouchPoints

OCTOBER 2, 2024

As of January 2024, plug-in EVs accounted for nearly 10% of all passenger vehicle sales in the U.S., This extended downtime presents a unique opportunity for operators to enhance the customer experience. reflecting a significant shift in consumer preferences and vehicle technology. In 2023, over 1.2

Inventory Management 273

Inventory Management Management Customer Experience Accounting 273

Retail TouchPoints

MARCH 11, 2021

The company plans to gain market share and increase currency-neutral sales by an average of 8% to 10% annually between 2021 and 2025, through an aggressive expansion of Adidas’s already booming DTC business, including ecommerce; digitalization of its operations and stores; an expanded membership program; and an increased focus on sustainability.

Planning 232

Planning Wholesale Sporting Goods Accounting 232

Retail TouchPoints

NOVEMBER 17, 2021

We found that 48% of consumers are spending more than half of their shopping budget in-store rather than with online retailers. This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56 There is much debate about how to deliver positive in-store experiences.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Inside Retail

JUNE 20, 2021

At Coles’ Strategy Day on Thursday, the company said this will account for about 60 per cent of capital expenditure (capex), while 20 per cent will go towards 50 store renewals and 20 new stores. Coles will upgrade this offer by adding capacity and converting stores to drive-through wherever possible.

Fulfillment 246

Fulfillment Supermarket Customer Experience Shopping 246

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That’s three different passwords and user accounts in each store across the fleet.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

APRIL 8, 2024

Sri Narasimhan: We realized that we needed to create a consistent language for how we discussed customer experience across our organization, and thus we moved to NPS. Beyond that, I think one of the biggest values from the initiative has been creating a leadership focus on customer experience.

Customer Experience 254

Customer Experience Consumer Promotions Checkout 254

Retail TouchPoints

FEBRUARY 26, 2024

I learned to collect accounts from this grumpy old dude, who is now the grumpy old dude running our collections. Unexpected Uses: Accountability and Loss Prevention The RetailNext intel also has been useful to Daniel’s Jewelers’ regional managers, who typically oversee eight to 15 stores, sometimes hundreds of miles apart.

Loss Prevention 299

Loss Prevention Jewelry Payment Services Accounting 299

Retail TouchPoints

APRIL 17, 2024

The retailer will deploy the Stripe Terminal at more than 600 stores, and Stripe will simplify online checkout by allowing shoppers to seamlessly pay for items with funds from their bank accounts using Link and Stripe Financial Connections.

Payment Services 264

Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

AUGUST 4, 2023

Micro market product variety is not the only thing that greatly improves the customer experience. She has a BA degree in Economics with an emphasis on Accounting from the University of California Santa Barbara and is a registered CPA.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

MARCH 4, 2021

Self-isolating customers without access to the internet or a Morrisons.com account could call through Amazon Connect to order groceries over the phone — no account or internet needed. This shopper has grown accustomed to personalized shopping experiences with their favorite retailers. The Retail Butterfly.

Shopping 300

Shopping Grocer Accounting Store Operations 300

Retail TouchPoints

JUNE 11, 2024

All fans are welcome to take part in the gaming experience where they can serve Ikea’s famous Swedish meatballs to players, stop at the various showrooms or use famous Ikea products to organize spaces in exchange for exclusive Ikea user-generated items, audio and other content. Candidates need to be over 18 and live in the UK or Ireland.

Accounting 278

Accounting Promotions Planning Management 278

Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

JULY 22, 2021

The shopping behemoth accounts for over half the ecommerce market on its own. Lately, the company has been opening several grocery stores in major U.S. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. .

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

SEPTEMBER 24, 2024

Both are starting from a position of strength, particularly Amazon, which in 2023 accounted for 43% of all U.S. Their adoption of advanced technologies like AI, data analytics and supply chain optimization enhances customer experiences, but smaller businesses may struggle to keep pace with these innovations.”

Consumer 284

Consumer Apparel Accounting Marketing 284

Retail TouchPoints

MARCH 24, 2023

The speed at which news spreads about good and bad customer experiences increases every day, and the retail industry remains one of the most competitive.

Management 290

Management Customer Experience Location Accounting 290

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Thoughtful Curation Creates Better Customer Experiences. The company opened its ecommerce site and first store location on the same day, and that hybrid customer experience acts as the brand’s North Star.

Fulfillment 278

Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

MARCH 2, 2021

A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. Most Consumers, Even Those Shopping Online, Prefer to Return In-Store. Let them find the right size and then keep shopping for more products, all in the same transaction.”.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Allow associates to focus on their strengths.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

AUGUST 29, 2024

Overall, Salesforce predicted that Chinese shopping apps will account for just over one in five ( 21% ) purchases this holiday season. 28, and Christmas Day, a factor that will provide a key advantage to retailers with effective buy online, pick up in-store (BOPIS) offerings.

Consumer 278

Consumer Shipping Accounting Planning 278

Retail TouchPoints

JUNE 4, 2020

“It will be imperative that employees know what is being done by corporate to maintain their safety, as well as what their responsibilities are to maintain consumers’ safety,” noted Lisa Britton-Poppler, Senior Account Relationship Manager at Opterus. That starts with the associate every time.

Management 241

Management Fulfillment Store Operations Consumer 241

Retail TouchPoints

AUGUST 29, 2023

It’s used not just to support shopping but also to provide a unified mobile and home experience. Previously, [functions such as] managing your account and [the commerce side] had been separate, and this lack of “one-stop shopping” had been a pain point. Now it’s super-simple and easy to use.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275