Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JUNE 2, 2023

Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%.

Inventory Management 273

Inventory Management Management Fulfillment Supply Chain Management 273

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Payment Services 273

Payment Services Accounting Point of Sale Customer Experience 273

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment.

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. Hungry for the next novelty, many will return to that venue only if there is something new to experience.

Point of Sale 258

Point of Sale Location Consumer Customer Experience 258

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 261

Inventory Management Point of Sale Promotions Jewelry 261

Retail TouchPoints

FEBRUARY 20, 2025

The pandemic helped, of course, but that alone cant account for the companys impressive growth over the past 13 years. Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. Instacart executives celebrate the company’s IPO on Sept. Image courtesy Instacart.)

Grocer 185

Grocer Shopping Consumer Management 185

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Payment Services 295

Payment Services Location Fulfillment Customer Experience 295

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Artificial intelligence (AI) is a critical component of successful digital and customer transformation. AI Leading The Transformation.

Consumer 284

Consumer Marketing Checkout Customer Experience 284

Retail TouchPoints

APRIL 17, 2024

The retailer will deploy the Stripe Terminal at more than 600 stores, and Stripe will simplify online checkout by allowing shoppers to seamlessly pay for items with funds from their bank accounts using Link and Stripe Financial Connections.

Payment Services 261

Payment Services Merchant Services Checkout Accounting 261

Retail TouchPoints

OCTOBER 10, 2023

At the same time, retailers are acutely aware that ecommerce sales are continuing to grow as a percentage of overall holiday spending and, within that percentage, mobile sales in particular are skyrocketing. eMarketer expects retail mobile commerce sales to account for 43.4% of total retail ecommerce sales in 2023.

Payment Services 261

Payment Services Social Commerce Accounting Customer Experience 261

Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

Payment Services 261

Payment Services Accounting Checkout Apparel 261

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? They should be in all retailers’ playbooks.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

SEPTEMBER 6, 2023

To get well ahead of the issue and remain relevant, businesses must adopt a proactive approach toward customer-centric account management practices. To navigate this landscape, businesses must strike a balance between protecting themselves and ensuring customer satisfaction.

Merchant Services 278

Merchant Services Payment Services Consumer Customer Experience 278

Retail TouchPoints

NOVEMBER 20, 2023

That’s why it’s important to understand the most common forms of theft and the measures you can take to prevent loss without deterring valued customers. External Theft According to the NRF, shoplifting and other forms of external theft, including burglary, accounted for 37% of reported shrink in 2022.

Payment Services 307

Payment Services Sporting Goods Inventory Management Loss Prevention 307

Retail TouchPoints

AUGUST 29, 2023

Photos courtesy Verizon The MyVerizon app is the preferred digital entry point; we launched the third generation of it about one year ago. It’s used not just to support shopping but also to provide a unified mobile and home experience. Now it’s super-simple and easy to use. We offer products to make all their lives easier.

Payment Services 270

Payment Services Accounting Customer Experience Point of Sale 270

Retail TouchPoints

MAY 31, 2023

According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience. Online sales accounted for 14.5% of total retail sales in the second quarter of 2022 — a 7.4% Bring designers into the mix.

Advertising 273

Advertising Customer Experience Point of Sale Marketing 273

Retail TouchPoints

SEPTEMBER 7, 2022

The pandemic led to a surge in ecommerce, yet there are signs of reawakening life in the brick-and-mortar experience, and physical stores are seeking to regain market share. Above all, retail brands have learned that customer experience is key and that shoppers are demanding new levels of convenience.

Kiosk 261

Kiosk Inventory Management Management Accounting 261

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment.

Merchant Services 274

Merchant Services Payment Services Consumer Point of Sale 274

Retail TouchPoints

AUGUST 29, 2023

Grubhub partners with 300 higher education institutions and works with campus dining programs, allowing students to integrate meal plans directly into their Grubhub account to access restaurants both on- and off-campus for delivery and pickup.

Checkout 242

Checkout Payment Services ATS Accounting 242

Retail TouchPoints

JULY 12, 2022

Their payment is processed using the credit card associated with their Amazon account and shoppers receive an emailed receipt shortly after leaving the store. The Dash Cart’s screen shows a real-time receipt of all items in the cart, and when shoppers are ready to check out they simply exit the store through the Amazon Dash Cart lane.

Payment Services 289

Payment Services Shopping Marketing Accounting 289

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 245

Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

APRIL 12, 2024

He has been listed among Accounting Today’s Top 100 Most Influential people for four years. When he signed up to become an indirect tax expert nearly 20 years ago, he had no preconceived notions about his work garnering significant public attention.

Payment Services 251

Payment Services Checkout Shipping Point of Sale 251

I Vend

APRIL 6, 2023

A point of sale (POS) system is the nerve centre of any retail operation. It performs the core functions in the store – managing the customer transactions that enable you to trade and taking the payments that make up your revenue. iVend Point of Sale (POS) iVend are leading experts in retail point of sale.

Payment Services 98

Payment Services Point of Sale Customer Experience Inventory Management 98

I Vend

APRIL 5, 2023

iVend Point of Sale (POS) iVend are leading experts in retail point of sale. Read more A point of sale (POS) system is the nerve centre of any retail operation. Cloud point of sale can be accessed from anywhere, is automatically updated and doesn’t have to be replicated across every store.

Customer Experience 52

Customer Experience Payment Services Point of Sale Inventory Management 52

Retail TouchPoints

FEBRUARY 10, 2022

RTP: How do you account for the outsized impact The Great Resignation is having on retail? One of the things that came out of the show was we started The Vitamin Shoppe Cares Foundation , so if employees have a personal hardship and they need help, we wanted to provide a forum for them to get that help.

Inventory Management 317

Inventory Management Beauty and Health Management Point of Sale 317

Retail TouchPoints

APRIL 10, 2023

Digital transformation isn’t easy for any brand, but for Pandora , with its 40 years of history and more than 6,400 points of sale across 100 countries, that effort is particularly complex. In 2022, Pandora banked 600 million visits across its online channels and stores.

Jewelry 277

Jewelry Wholesale Consumer Point of Sale 277

I Vend

OCTOBER 26, 2024

The best way to achieve inventory visibility is by using powerful inventory management software, integrated with your point-of-sale (POS) system. It frees up staff resources to focus on customer experience and growth. Smart replenishment engines can be customized to suit your business needs.

Inventory Management 52

Inventory Management Point of Sale Management Markdowns 52

Retail TouchPoints

SEPTEMBER 9, 2020

Stores begin by slimming down on-premise inventories to account for lower traffic. In its place, the retailer utilizes an online platform for placing orders, and offers the customer a chance to see, touch, or try the product in limited scheduled appointments.

Department Stores 250

Department Stores Point of Sale Location Marketing 250

Inside Retail

JUNE 26, 2023

Instead of manually inputting sales into separate payment terminals after processing them on their point-of-sale (POS), retailers are now increasingly turning to systems that sync their POS with their payment processors, allowing transactions to seamlessly flow between the two platforms.

Payment Services 130

Payment Services Point of Sale Accounting Location 130

Retail TouchPoints

MAY 4, 2021

We needed to account for those things in the changes we’re doing,” said Powell. The florists work with these systems throughout the day, filling in fields with information over and over, and they had, for example, become used to using the “tab” button to move to the next field. “We Making Orders the ‘First-Party Citizen’ of the Network.

Drop-Shipping 263

Drop-Shipping Shipping Fulfillment Point of Sale 263

Retail TouchPoints

JULY 27, 2020

Those figures don’t even account for the costs associated with negative brand perception and increased regulatory scrutiny. But crucially, that’s not the exclusive role of online experiences. Almost half of the survey respondents also cited in-person customer experiences as a top focus for personalization.

Retail Trends 162

Retail Trends Payment Services Checkout Sporting Goods 162

Wiser

MAY 14, 2020

The ultimate role of the visual merchandiser, then, is to design spaces that combine the unique selling points of the individual products and the overall brand aesthetic in a way that communicates the value of each item and the brand as a whole. We’re all familiar with the classic “AIDA” sales funnel: Attention, Interest, Decision, Action.

Visual Merchandising 158

Visual Merchandising Cross Merchandising Point of Sale Apparel 158

I Vend

MAY 8, 2024

Online sales account for $40 billion and are growing faster than brick and mortar sales. The US’ largest wine retailer makes 20% of their sales online, compared to 2% before the pandemic. Mobile wine and liquor store POS enhances the customer experience, and increases sales, both of which unlock growth.

Shrinkage 91

Shrinkage Inventory Management Payment Services Point of Sale 91

Retail Focus

SEPTEMBER 17, 2024

Whether it’s maintaining your point-of-sale (POS) systems, overseeing your inventory management software, or ensuring smooth website functionality for eCommerce operations, having a reliable IT support team ensures everything works seamlessly.

Payment Services 130

Payment Services Inventory Management Customer Experience Management 130

I Vend

APRIL 14, 2021

The steps to digital transformation Retailers embarking on a digital transformation journey will implement one or more of the following steps: Process transformation – using technology to streamline operational tasks and increase the focus on customer experience.

Point of Sale 98

Point of Sale Checkout Promotions Shopping 98

Retail TouchPoints

JULY 14, 2020

We’ve created multiple Instagram accounts that target different parts of the world. We participated in events like Coachella , partnered with two other beauty brands and launched the subscription box. Those initiatives delivered incredible results: we increased Instagram followers by 50,000 , reaching more than 420,000.

Checkout 202

Checkout Fulfillment Shipping Payment Services 202