Retail TouchPoints

FEBRUARY 6, 2025

One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The bottom line is, with the right technology and strategy, retailers can deliver a positive and memorable experience for every customer that walks through the door.”

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Retailers that invest in integrating these systems benefit from happier, more loyal customers who shop more efficiently. Thienpont will be responsible for ensuring J.P.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Inside Retail

MARCH 2, 2025

An accounting and marketing graduate, Chiczewski also has a Masters of Business degree. Among his achievements as CEO, Martinez launched MyMaccas Rewards, a loyalty program with more than 14 million customers. He brought a renewed focus on restaurant execution, training and customer experience.

Finance 226

Finance Accounting Customer Experience Planning 226

Retail TouchPoints

NOVEMBER 21, 2024

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush as consumers look to use up the funds in their FSA and HSA accounts.

Fulfillment 289

Fulfillment Accounting Consumer Customer Experience 289

Retail TouchPoints

MARCH 14, 2025

AI and the Purchase Cycle Although brick-and-mortar, in-store visits account for 80% of all shopping, the online marketplace is increasingly becoming the new norm, reinforcing the importance of online search strategies to meet and engage consumers. Previously, she held leadership roles at Yext, Adobe, and Sprinklr.

Accounting 179

Accounting Customer Experience Consumer Marketing 179

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

MARCH 26, 2025

Ecommerce platforms can use the same technology to suggest products that align with a customers previous purchases and browsing behavior. This level of personalization not only enhances the customer experience but also drives higher conversion rates and customer loyalty. Dev Nag is the CEO and Founder of QueryPal.

Customer Experience 147

Customer Experience Accounting Promotions Planning 147

Retail TouchPoints

JANUARY 24, 2025

Adverse Event Reporting and Record-Keeping MoCRAs stringent adverse event reporting requirements place a new level of accountability on cosmetic brand owners. These requirements underscore MoCRA’s focus on transparency, aligning cosmetics with other FDA-regulated industries like pharmaceuticals and food.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

FEBRUARY 5, 2025

The largest share of all store investments ( 70% ) consists of commerce-focused, on brand experiences. Their primary intent is to get products in front of customers to drive sales. It also helps drive transparency and accountability, ensuring everyone is aligned on how new ideas connect to business objectives.

Merchant Services 269

Merchant Services Visual Merchandising Accounting Consumer 269

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

Shopping 179

Shopping Store Layout Inventory Management Customer Experience 179

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center.

Accounting 277

Accounting Sporting Goods Store Operations Customer Experience 277

Retail Focus

MARCH 28, 2025

DECATHLON has also evolved its brand identity and renewed its customer experience for greater immersion, both in stores and in e-commerce, which now accounts for 20% of the Group’s revenue. We have rethought our brand portfolio, signed partnerships with global reach and created new circular economy models.

Customer Experience 147

Customer Experience Accounting Promotions ATS 147

Retail TouchPoints

DECEMBER 11, 2024

However, with Dash Cart you sign in with your Amazon Prime account at the beginning, and as long as youre okay using the card Amazon already has on file, you just have to exit the store through a designated area to indicate that youre done shopping and ready to be charged.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MAY 9, 2025

This approach proved successful in the mid-20th century and by 1960, grocery chains and supermarkets accounted for 70% of retail food sales. By 2022, grocery stores accounted for about 25% of total food spending. Unfortunately, those same retailers are struggling today. As such, traditional grocers are losing market share.

Grocer 147

Grocer Supermarket Promotions Customer Experience 147

Retail TouchPoints

NOVEMBER 13, 2024

Clearer accountability: When something occurs, security can use documented recorded channels and logs to trace steps taken during the incident. Retailers can use this accountability to improve response tactics and planning. Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

NOVEMBER 22, 2024

Physical retail is expected to account for nearly 84% of retail sales this year nationwide, so merchants need to ensure they have the right number of highly engaged and knowledgeable associates in-store to serve ready-to-buy shoppers. According to research from Emarketer , U.S.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

FEBRUARY 10, 2025

Many of us have shared the following experience: Youre going about your day when you receive a text saying your package from Amazon couldnt be delivered and you need to log into your account to resolve the issue. to Hold on, is this legit? The halo effect refers to peoples tendency to trust brands they have a positive impression of.

Consumer 205

Consumer Accounting Shopping ATS 205

Retail TouchPoints

JANUARY 13, 2025

According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

APRIL 11, 2025

For some businesses, IT applications and technologies have been designed and developed to support specific areas within the business or with customer experience in mind, trying to ensure that retail, logistics and head office functions join up as best as they can.

Payment Services 235

Payment Services Point of Sale Clienteling Customer Experience 235

Retail TouchPoints

DECEMBER 12, 2024

Enhanced customer experience: These unexpected partnerships can surprise and delight shoppers, creating a more engaging and memorable holiday shopping experience. She has helped propel Rokt’s partnerships forward over the last five years, building key relationships with brands such as Ulta, Wayfair, and Macys.

Promotions 173

Promotions Customer Experience Consumer Accessories 173

Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. In light of this, it’s critical that businesses strengthen their defenses.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail Focus

OCTOBER 23, 2024

From pottery collectors to British ex-pats who are familiar with the brand, to younger customers who recognise its Halo cup from the Netflix show Squid Game, Denby’s key markets include South Korea, China, India, United States and Europe which, pre-Brexit, accounted for a sizable proportion of revenue.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Inside Retail

FEBRUARY 18, 2025

Having easy and most of the time free returns makes a lot of sense if youre going to compete in e-commerce, because its all about the customer experience. JC: Among our customers, 1 per cent generate about 30 per cent of our returns. We like to consolidate them, which is also good for the environment.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Inside Retail

JANUARY 22, 2025

Catch lacked the capital and any differentiated value to compete with Amazon who made huge infrastructure investments to improve the customer experience, not to mention bundling all their additional services with Amazon Prime that creates a high-degree of lock-in, he said.

Marketing 246

Marketing Management Accounting Customer Experience 246

Retail TouchPoints

DECEMBER 6, 2024

Peterson: Our shifts in messaging reflect our understanding of what modern parents truly seek: authentic, honest accounts of parenting. Have there been any messaging or visual shifts to reflect this authenticity?

Visual Merchandising 289

Visual Merchandising Apparel Marketing Fashion 289

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

OCTOBER 11, 2024

Additionally, this reduces cloud costs and improves ad traction and purchases, while also taking privacy factors into account. All of this is processed on the edge and eliminates the need for mountains of visual data to be transmitted to the cloud.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

JANUARY 15, 2025

Pattern continues to take a data-led approach to ensure it remains connected and accountable to its community. Many of the products we develop come out of listening to and being in exchange with our customer.

Marketing 279

Marketing Consumer Advertising Accounting 279

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Inside Retail

NOVEMBER 25, 2024

Over the last three years, Amazon has doubled its customer base in Australia, with 3.4 Amazon’s $6 billion in annual sales in Australia accounts for nearly 10 per cent of all online retail spending in non-food categories, placing it among the top five non-food retailers in the country.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Inside Retail

FEBRUARY 18, 2025

Why productivity matters more than ever Inflation drives up costs across the board from sourcing goods to delivering customer experiences. By addressing these topics at the store level, businesses can improve financial performance while positively impacting customer experience.

Shrinkage 130

Shrinkage Accounting Customer Experience Promotions 130

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Enhancing Site Speed and Reliability Uplift started the transition to Catalyst in August and spent approximately 10 weeks of development time.

Consumer 273

Consumer Checkout Advertising Marketing 273

Retail TouchPoints

JUNE 26, 2024

Customers who have previously purchased books from Thriftbooks can log into their account and view their ‘SellBack Shelf,’ which will show how much Thriftbooks is offering (based on popularity and demand) to buy back books they’ve previously purchased. Sellers will receive a prepaid shipping label to send the books to ThriftBooks.

Accounting 292

Accounting Shipping Returns Customer Experience 292

Retail TouchPoints

DECEMBER 5, 2024

All the ways they need to serve customers? Your POS system needs to account for that. Associate POS adoption depends on getting the user experience right. Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 20, 2025

The Dark Side of AI: We Cant Ignore Deceptive Behaviors My experience with AI systems exhibiting deceptive behavior is limited to theoretical cases and industry reports. However, numerous accounts of AIs deceptive behavior raise justifiable concerns within the AI community. Transparency and accountability must come first.

Accounting 147

Accounting Finance Promotions Management 147