Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. If ecommerce is here to stay, it’s incumbent upon e-tailers to find greener ways to sell.

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Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. How do these brands turn around these drops so quickly? The key to consumers’ hearts lies in the merch partner you choose. Additionally, a proven track record of successful products (especially with a quick-turn drop) is essential.

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Retail TouchPoints

JANUARY 14, 2022

As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. Shipping cutoffs with USPS, UPS, FedEx and others all happened around Dec. Usage was up by 40% compared to holiday 2020, while credit card usage dropped 5%. 18 and Dec. 18-31 window. “In

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Inside Retail

APRIL 25, 2021

Online business Kogan has seen its earnings drop by “more than 42 per cent” after sales slowed in the third quarter compared to previously high demand, the business announced on Friday. million demiurge fee – that is, failing to offload goods from a ship for freighter in the allotted time.

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Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns. Retailers across the U.S.

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Retail TouchPoints

JANUARY 10, 2022

drop in 2020. “It’s The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. The top 10 days of the season accounted for 35.8% Overall sales were up 8.5% year-over-year during the period from Nov. 1 through Dec.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Brick-and-mortar sales — which will account for 81.2% Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. Consumers Want Options. of total U.S.

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Retail TouchPoints

MARCH 10, 2021

Amazon in particular invested more than $60 billion in shipping alone in 2020, helping it maintain blazing fast delivery times, but O’Shea believes its lack of a significant physical store footprint will cause it to lag behind the competition to some degree.

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Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Retail TouchPoints

AUGUST 12, 2024

The early 2010s brought consumers an onslaught of subscription services. Birchbox gave more consumers access to luxury beauty products at a fraction of the price, while BarkBox promised dog parents (and their furry counterparts) a new toy and treat combo every month. And these needs change based on the stage that consumers are in.

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Retail TouchPoints

APRIL 4, 2022

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? The past two years have shown us that assuming things will change is a safe bet. We’re also closely watching what happens with the metaverse.

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Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Give Back-to-School Shoppers Alternative Payment Options.

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Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Today’s fast-paced world leaves consumers strapped for cash and time. It just requires different avenues to attain it.

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Retail TouchPoints

FEBRUARY 5, 2024

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

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Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Retail TouchPoints

AUGUST 23, 2023

Consumers expect a seamless interaction with a brand when and where they want it. In its stores, only one sample of each clothing item is displayed, and consumers use QR codes in the app to request a specific size be sent to fitting rooms or to the counter for purchase. Loyalty must adjust to meet those evolving consumer expectations.

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Inside Retail

NOVEMBER 28, 2023

Whether using tried and tested pre-built templates from Klaviyo’s extensive library, or building unique flows using a simple drag-and-drop tool to create their own, retailers can create advanced, profitable automated flows that are proven to boost conversion rates. Thank you messages can be tailored to new shoppers or returning customers.

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Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

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Retail TouchPoints

DECEMBER 3, 2020

Digital will continue to be the star: Although Black Friday spending was lower than Adobe’s projections, consumers still spent a total of $9 billion online, making it the second-largest online spending day in U.S. Consumers spent $10.8 Shopper Yield data revealed that spend per consumer increased 36.3% billion , a 15.1%

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Retail TouchPoints

AUGUST 16, 2021

After all, consumers need to be able to bring back certain items. Consumers, for example, have started to adopt the ‘bracketing’ strategy. This was rendered possible as retailers and brands offered low-cost shipping, unlimited holding periods and easy returns. But the drivers behind returns have evolved. But don’t stop there.

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Retail TouchPoints

MARCH 3, 2022

Whether they happen on an established shopping day like Black Friday or on a day that’s unique to a particular business, like a shoe company’s latest merch drop, the deal deadlines and quantity limits of flash sales can move customers to buy quickly, instead of putting items on a wish list or bookmarking them for later.

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365 Retail

NOVEMBER 7, 2024

Consumers Focus on Value, Favouring Major Discount Days The 2024 forecast anticipates a 6.1% Deal-hungry shoppers will again concentrate their spending over the Black Friday and Cyber Monday weekend,” says Vivek Pandya, lead analyst for Adobe Digital Insights, reflecting consumers’ continued focus on value. billion this season, an 8.3%

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Retail TouchPoints

DECEMBER 7, 2020

27) dropped considerably in comparison to last year. This means that the drop in Black Friday traffic may benefit other, later dates before New Year’s. Before the COVID-19 outbreak, weekends in the United States accounted for roughly 53% of in-store traffic every week, with Saturdays at 22%. 26) and Black Friday (Nov.

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Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few).

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Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

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Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It

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Retail TouchPoints

SEPTEMBER 28, 2020

All consumers have to do is search for their desired product or service, and they’ll be able to see a listing that’s relevant to their query. Step 1: Set up a Google Merchant Center account — this is easy to navigate so shouldn’t take you too long to do. Step 4: Ordinarily, the next step would involve linking a Google AdWord account.

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Retail TouchPoints

DECEMBER 19, 2022

Last Crumb even drops limited amounts of special-flavored cookies. . Consumers are left disappointed, feeling cheated and let down. This surge of reseller abuse can have a negative impact on the business-consumer relationship. The merchant-consumer relationship is built on trust. How Resellers Use Bots to Their Advantage.

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Retail TouchPoints

MARCH 29, 2023

Indeed, there are millions of resellers on Amazon, Ebay and the like accounting for a significant portion of the total retail sales on these websites. For example, a product may not arrive in an expected time frame, it may arrive damaged due to insufficient packaging, or even the wrong product may have been shipped.

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Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. Furthermore, 56% of consumers report buy online/return in-store (BORIS) options to be very important, while 72% of consumers report the ability to initiate returns online to be very important to their purchasing decision.

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Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. That’s a drop in the bucket compared to Amazon’s 1.7

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Retail TouchPoints

OCTOBER 4, 2022

But the forms they can take — bar, drop, rolled, molded, pressed and so forth — are very much varied. The wonders of cookies have been leaning toward the side of consumers so far. Once the datasets have been received, rewrite them into a legible format your tag management system can read, then ship them out to third-party vendors.

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Retail TouchPoints

AUGUST 2, 2023

As a result of the brand’s “maniacal focus” on its customers, Spector said that return customers now account for 30% to 40% of ThirdLove’s business, which as moderator Richard Kestenbaum of Triangle Capital pointed out, is the “holy grail” for a DTC business. said David Spector, Co-founder and Chairman of ThirdLove.

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Retail TouchPoints

OCTOBER 24, 2022

We provide them with trends data about what’s selling as well as an account manager and personal shopping team. We offer lots of added value for members, including pre-access to sneaker drops and free shipping within the UK. In fact, in May 2021 we dropped the “Man” from our company name — it was previously the Edit Man London.

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Inside Retail

NOVEMBER 17, 2021

The capping of incoming flights has put significant pressure on shipping and container costs are escalating up to four times their usual rates. With consumers looking to shop early, it’s time to re-evaluate the priorities and logic that you may not have touched for months or even years. Secure your shipping.

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. The same applies to B2B marketing when you rely on ABM (Account-Based Marketing) to target corporate accounts, decision-makers, etc.

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Inside Retail

NOVEMBER 29, 2022

Australian retail sales are on the rise, but new research suggests that this growth is driven by inflation, not by consumers buying more. The record-high cost of doing business in Australia is passing prices on to consumers . Those p rice increases lead to decreased consumer sentiment and discretionary spending.

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