Retail TouchPoints

SEPTEMBER 26, 2024

New account fraud is surging, and despite the conventional wisdom that this type of fraud is mostly a problem for banks, retailers are in the crosshairs too. In fact, account creation fraud rates are growing fastest in the retail sector, with 44.7% Data breaches have been a problem for many years, but 2023 was the worst yet for U.S.

Accounting 261

Accounting Payment Services Consumer Customer Experience 261

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 Passkeys, another passwordless authentication method, leverage biometrics or a PIN to let consumers confirm a purchase with just a tap or a quick selfie.   times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail Focus

MARCH 25, 2025

Inflation has an impact on nearly every aspect of the economy, including raw material costs, wages, transportation, and, ultimately, the prices consumers pay for goods and services. Rising costs and shifts in consumer behaviors have a significant impact on the retail industry. So who are the real victims?

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. By understanding and implementing these standards, cosmetic manufacturers and retailers can navigate compliance effectively and strengthen consumer trust.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov.

Accounting 264

Accounting Payment Services Returns Planning 264

Retail TouchPoints

MARCH 18, 2025

These devices, like smart doorbells, thermostats, lighting and more, present an exciting opportunity for retailers, but understanding consumers motivations and proactively addressing potential concerns will be vital to make the most of this dynamic market.

Consumer 147

Consumer Marketing Telecommunications Technical Support 147

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Inside Retail

NOVEMBER 10, 2024

per cent and accounted for 9.3 “In the near term, softer sales and a lower margin sales mix, resulting from both a higher percentage of sales on promotion and consumer downtrading, are expected to impact retail profitability. . The company’s retail sales totalled $2.54 per cent year over year. Online sales increased 6.3

Promotions 261

Promotions Accounting Consumer Shopping 261

Retail TouchPoints

NOVEMBER 21, 2024

GlassesUSA.com has introduced a next-day delivery service for prescription eyewear, just in time for the end-of-year spending rush as consumers look to use up the funds in their FSA and HSA accounts.

Fulfillment 289

Fulfillment Accounting Consumer Customer Experience 289

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Inside Retail

JANUARY 12, 2025

per cent and accounted for 22 per cent of the group’s sales. “Trading during last year’s key sales events including Black Friday was strong, but consumers remain cautious and focused on value given persistent cost-of-living pressures.” The department store chain booked sales of $1.59 billion, down 0.8

Department Stores 264

Department Stores Apparel Accounting Consumer 264

Retail TouchPoints

MAY 24, 2024

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule confirming that buy now, pay later (BNPL) lenders are in essence credit card providers, meaning they will be required to provide consumers with legal protections and rights, including in cases of disputed charges and issuing refunds. 1, 2024.

Consumer 264

Consumer Payment Services Returns Accounting 264

Retail TouchPoints

OCTOBER 21, 2024

In 2023, fraudulent returns accounted for a staggering 13.7% With the rise of ecommerce, direct-to-consumer (DTC) retailers are particularly vulnerable as their online-only presence provides fertile ground for fraudulent activities. Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually.

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Returns Accounting Payment Services Location 278

Inside Retail

MARCH 2, 2025

Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. This is not the first time consumers have used boycotts as a means of protest in the US.

Consumer 130

Consumer Planning Accounting Promotions 130

Retail TouchPoints

FEBRUARY 10, 2025

Many of us have shared the following experience: Youre going about your day when you receive a text saying your package from Amazon couldnt be delivered and you need to log into your account to resolve the issue. 29% of phishing attacks exploit this bias by posing as a trusted entity to lure in unsuspecting consumers. The halo effect.

Consumer 205

Consumer Accounting Shopping ATS 205

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. million last year.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Inside Retail

NOVEMBER 18, 2024

” Consumer advocacy group Choice has welcomed the Privacy Commissioner’s determination and said it must serve as a warning for businesses. “We would never act in a way that we believe would jeopardise customer privacy.”

Accounting 264

Accounting Consumer ATS 264

Retail TouchPoints

JANUARY 24, 2025

consumers returned $890 billion in merchandise in 2024, equaling 16.9% While these have met with varying success, its clear that addressing the product returns problem will require a consistent, holistic, multi-pronged approach that takes into account virtually every aspect of the pre- and post-purchase process. of all purchases.

Returns 278

Returns Apparel Consumer Checkout 278

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. Many BNPL providers charge less visible fees, such as late payment fees and account maintenance fees. Our recent research uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who dont.

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail TouchPoints

FEBRUARY 13, 2025

Traditionally, consumers bought them to get the benefit of wearing a near-enough copy of a luxury item they desired without having to sell a kidney to pay for it. Many shoppers, particularly younger consumers, see buying dupes as markers of frugal cool, and revel in their ability to find a bargain that has the look and feel of the real thing.

Fast Fashion 285

Fast Fashion Consumer Fashion Shopping 285

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shopping Shipping Marketing 290

Retail TouchPoints

DECEMBER 17, 2024

Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. This shift could eliminate the gap between research and purchase entirely, creating a more intuitive consumer journey.

Shopping 289

Shopping Merchant Services Consumer Advertising 289

Retail TouchPoints

JANUARY 23, 2025

has nearly doubled over the last six years, now accounting for roughly 17% of all merchandise sold, according to Timothy Fehr, COO of Happy Returns, citing research conducted in partnership with the National Retail Federation. The rate of goods returned in the U.S. military spending last year. That mindset is changing.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Inside Retail

NOVEMBER 18, 2024

The ACCC’s lawsuit against Coles and Woolworths for allegedly misleading consumers about the price of essential products has now been spun into a class action lawsuit by the Gerard Malouf and Partners law firm. The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Inside Retail

FEBRUARY 19, 2024

KMD Brands says it expects significantly lower sales in the fiscal first half, reflecting weak consumer sentiment. A combination of weaker consumer sentiment, the warmest winter on record in Australia and the brand’s resilience on winter-weight products has resulted in a disappointing first half.” per cent and 21.5

Consumer 286

Consumer Visual Merchandising Wholesale Accounting 286

Retail TouchPoints

DECEMBER 16, 2024

This requires targeted upskilling in critical areas like carbon accounting and management, sustainable procurement and stakeholder management. Establishing clear communication protocols, cross-departmental KPIs and accountability measures is essential. Our research highlights that U.S.

Supply Chain Management 277

Supply Chain Management Finance Accounting Management 277

Retail TouchPoints

DECEMBER 18, 2024

trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics. ecommerce sales reached an impressive $1.1

Accounting 278

Accounting Point of Sale Consumer Planning 278

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching.

Accounting 179

Accounting Customer Experience Consumer Marketing 179

Inside Retail

DECEMBER 5, 2024

When you think about the types of businesses millennials and Gen Z consumers frequent, apparel or beauty brands may come to mind first, but what about home goods? Research shows that millennials make up an increasingly large part of the consumer base for home goods and furnishings, which includes products ranging from bedspreads to furniture.

Marketing 244

Marketing Apparel Consumer Accounting 244

Inside Retail

MARCH 19, 2024

KMD Brands says it expects significantly lower sales in the fiscal first half, reflecting weak consumer sentiment. A combination of weaker consumer sentiment, the warmest winter on record in Australia and the brand’s resilience on winter-weight products has resulted in a disappointing first half.” per cent year over year to $434.2

Consumer 278

Consumer Visual Merchandising Wholesale Accounting 278

Retail TouchPoints

FEBRUARY 26, 2025

A recent study found that three-quarters of consumers will avoid a brand after a cybersecurity issue, and more than 40% assume that brands are to blame when an incident occurs. Another survey of online consumer attitudes found that 84% wont go back to an ecommerce site after a fraud experience there.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Consumer 317

Consumer Payment Services Finance Management 317

Inside Retail

JANUARY 8, 2025

More and more Australian consumers are relying primarily on mobile wallets , which are on track to replace bank cards within seven years. Reserve Bank of Australia data shows payments using mobile wallets accounted for 11 per cent of retail sales in 2020, surging to 35 per cent in three years later, in 2023.

Consumer 257

Consumer ATS Accounting 257

Inside Retail

NOVEMBER 25, 2024

Amazon’s $6 billion in annual sales in Australia accounts for nearly 10 per cent of all online retail spending in non-food categories, placing it among the top five non-food retailers in the country. Shein: Dominating the fast-fashion market Shein has become a major player in Australian fashion, particularly among younger consumers.

Fast Fashion 246

Fast Fashion Fashion Consumer Marketing 246

Retail TouchPoints

FEBRUARY 24, 2025

Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts.

Consumer 273

Consumer Checkout Advertising Marketing 273