Retail TouchPoints

JANUARY 13, 2025

According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Delek is adopting the technology to speed up the in-store shopping experience and improve safety, which remains a concern even at the tail end of the pandemic.

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Checkout ATS Kiosk Accounting 229

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 242

Checkout Payment Services ATS Accounting 242

Retail TouchPoints

JUNE 4, 2021

All of Google’s new partnerships share a common goal: making it easier for merchants using platforms like Shopify to feature their products on Google channels, including Search, Shopping, YouTube and Images. “We In fact, the company reports that users already shop across its platform more than 1 billion times every day.

Advertising 351

Advertising Merchant Services Shopping Checkout 351

Retail Gazette

JANUARY 28, 2025

Aldi has started taking a 10 deposit from shoppers looking to enter its checkout-free store in Greenwich. The deposit is then deducted from the cost of the shop on exit. However, customers may be left waiting several days for the 10 to return to their account if they walk out empty handed.

Payment Services 96

Payment Services Checkout Grocer Accounting 96

Retail Focus

NOVEMBER 29, 2021

It opened the store in Holborn, central London, on Monday, yards away from similar checkout-free stores from Amazon and Tesco. Sainsbury’s has opened a checkout-free store in central London (Sainsbury’s/PA). The shop near Sainsbury’s headquarters had previously been open to staff in a trial (Sainsbury’s/PA).

Checkout 42

Checkout Grocer Supermarket Accounting 42

Retail TouchPoints

FEBRUARY 16, 2023

As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. One of the most common complaints customers have is waiting too long in checkout lines. Identifying customers also can help retailers discreetly personalize their shopping experience.

Payment Services 275

Payment Services Shopping Checkout Customer Experience 275

Retail TouchPoints

JUNE 15, 2022

Called “Buy Direct,” the third-party marketplace is being integrated into Bing’s existing ecommerce experience, Start Shopping, where consumers can find products and are then directed to a retailer’s website to make the purchase. Google’s shopping function is more algorithm-based, relying on the query itself and search history.

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Those without existing PayPal or Venmo accounts can sign up and link their preferred payment method within minutes.

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Checkout Location ATS Accounting 218

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Useful filters add to the smooth online shopping experience, with the option to adjust imagery size contributing to the ease of use.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Inside Retail

AUGUST 24, 2021

Tiktok is now offering organic product discovery and shopping capabilities on the social video platform through a partnership with Shopify. Creators with a TikTok for Business account will soon be able to add a shopping tab to their profile, and create a mini storefront that can link directly to their online store for checkout purposes.

Shopping 237

Shopping Checkout Accounting ATS 237

Retail TouchPoints

JANUARY 14, 2022

Bolt raised $355 million in its Series E funding round, bringing the checkout and shopper network solution provider’s funding total to nearly $1 billion. Lead investors include funds and accounts managed by BlackRock, with participation from Schonfeld, Invus Opportunities, H.I.G. Growth and CE Innovation Capital.

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Checkout Accounting Management Point of Sale 182

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Useful filters add to the smooth online shopping experience, with the option to adjust imagery size contributing to the ease of use.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

DECEMBER 5, 2024

Your POS system needs to account for that. Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline. Sales associates need robust POS solutions. Remember all the things associates are expected to do in stores?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 17, 2022

Bold Commerce has launched the Bold Checkout: Buy Now solution. The solution uses stored address and payment credentials from customers’ accounts, with the goal of reducing friction for repeat buyers and reducing checkout times. Buy Now is designed to make any retailer-owned touch point shoppable.

Checkout 264

Checkout Accounting Shopping 264

Retail TouchPoints

JULY 19, 2023

Walmart will offer “sensory-friendly” hours for customers with sensory disabilities on designated days throughout the back-to-school shopping season. local time, most Walmart stores will feature a quieter shopping environment, with store lights dimmed, music turned off and any screens with moving pictures switched over to a stationary image.

Shopping 246

Shopping Checkout Accounting Planning 246

Retail TouchPoints

JUNE 17, 2021

In addition to Just Walk Out Shopping, customers also can choose to check out using traditional checkout lanes staffed by Amazon Fresh employees. Anyone shopping at the new Amazon Fresh store can take advantage of the technology, which connects to the customer’s Amazon account or credit card. Only time will tell.

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Checkout Accounting Shopping Location 245

Retail TouchPoints

JULY 21, 2023

Customers will be able to use their Schnucks Rewards account with the carts, providing them with access to clipped promotions and allowing them to view weekly circular deals as they browse the aisles. “We

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Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

FEBRUARY 16, 2022

billion annually, and retailers looking to earn their business need to make their shopping experience as pleasant as it is for any other customer. “ For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Globally, shoppers with disabilities spend $1.2

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

JANUARY 25, 2024

Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. By utilizing an authentication experience that consumers already are familiar with, passkeys counteract what would typically be a clunky checkout process. Conversely, consumers may buy more if the checkout experience requires minimal effort.

Payment Services 264

Payment Services Shopping Accounting Checkout 264

Retail TouchPoints

JUNE 23, 2022

Understanding the online shopping habits and preferences of parents and college students can help ecommerce retailers pass the back-to-school season test with flying colors. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Personalize Your Back-to-School Marketing.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Small Biz Trends

NOVEMBER 8, 2021

Customers can buy things from your e-commerce online storefronts and/or website using the data stored in their Amazon account. They can shop with Amazon Pay at your store. Even Independent shop owners can link with Amazon to let buyers used credit card information stored. Streamlining the shopping journey is the goal.

Checkout 144

Checkout Merchant Services Payment Services Accounting 144

Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. We can’t wait for customers to experience this effortless, convenient new way to shop at Whole Foods Market.”. and Sherman Oaks, Calif., set to open next year.

Checkout 262

Checkout Payment Services Location Marketing 262

Retail TouchPoints

DECEMBER 7, 2023

Sika Health — a payment solution that enables ecommerce merchants to accept Health Spending Account (HSA) and Flexible Spending Account (FSA) payments — has launched a new marketplace where consumers can shop directly for HSA- and FSA-eligible products.

Merchant Services 264

Merchant Services Payment Services Accounting Checkout 264

Retail TouchPoints

APRIL 17, 2025

Get it right, and they will not just shop with you this year but will come back long after the flowers have wilted and the chocolates have been eaten. Look at who shopped with you around last Mothers Day and what they bought, then send them a timely reminder. Customers get more value, and you reinforce the habit of shopping with you.

Drop-Shipping 162

Drop-Shipping Merchant Services Jewelry Returns 162

Retail TouchPoints

NOVEMBER 13, 2023

Meta and Amazon have quietly debuted a new closed-loop social commerce experience that allows Facebook and Instagram users to link their social media accounts to Amazon so they can make purchases directly in-platform. You can check out with Amazon without leaving Facebook or Instagram, and experience more relevant ads.”

Social Commerce 278

Social Commerce Merchant Services Accounting Checkout 278

Retail Gazette

APRIL 10, 2025

The service marks a major expansion of the delivery giant’s grocery offering, which now accounts for 16% of the companys gross transaction value (GTV), following strong double-digit growth. Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding.

Grocer 116

Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. We actually have tens of millions of people who just have Venmo accounts. one in three Americans have a Venmo account.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Inside Retail

JANUARY 24, 2022

However, the past few years have also exposed what online shopping just cannot replicate – human interaction, experiential shopping and social connection. . “We Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations. We must create impactful and meaningful experiences at every touch point, every time.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

AUGUST 16, 2021

Shoppers can apply for either Walgreens card in real time at checkout. The retailer is using Synchrony ’s dApply technology to streamline the application process and the Quickscreen pre-approval engine for a real-time credit check that can enable opening an account in seconds. Giant Eagle Seeks to Make In-Store Checkout Seamless.

Payment Services 264

Payment Services Checkout Supermarket Accounting 264

Inside Retail

JANUARY 10, 2024

Embracing AI Walmart’s goal is to make shopping experiences effortless, engaging and personalised. A new GenAI search experience, which is live on iOS for all customers within the latest version of its app, is now available for all customers who are logged into their Walmart account.

Shopping 262

Shopping Payment Services Social Commerce Checkout 262

Inside Retail

FEBRUARY 2, 2025

A survey by software broker Capterra showed 78 per cent research products on platforms like TikTok before purchasing and 54 per cent have shopped directly through social media apps; however, the Love Song survey by Live Nation found that 83 per cent prioritise real-world experiences over digital ones.

Social Commerce 130

Social Commerce Payment Services Beauty and Health Checkout 130

Retail TouchPoints

NOVEMBER 17, 2021

This seemed like a significant blow to brick-and-mortar retail, were it not for an unavoidable truth: shoppers, by and large, did not want to do their shopping online — most felt compelled to, whether due to store closures, safety concerns or restrictions on movement and commerce. trillion in retail sales in 2021.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. This approach can reduce fraud losses and improve the shopping experience for good customers.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289