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Ahead of the Holidays, Here’s What Ecommerce can Learn from Self-Checkout Shortcomings

Retail TouchPoints

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

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Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? billion in 2023 — accounting for 8.5% As it turns out, this is quite an expensive problem to solve. of total retail sales.

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Reports: ABG Files Suit Against Bolt for Failure to Deliver on One-Click Checkout Promises

Retail TouchPoints

Authentic Brands Group (ABG) has reportedly filed a lawsuit against one-click checkout service Bolt , claiming that the solution provider failed to deliver on promises in a contract related to the implementation of the technology, according to Bloomberg , The Business Journals and other media sources.

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Rebirth at Kohl’s: Retailer Brings Back Beloved Babies ‘R’ Us Registry

Retail TouchPoints

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists.

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4 Ways Businesses Can Use Shipping to Reduce Cart Abandonment

Retail TouchPoints

Asking consumers to create a new account can certainly cause some of this hesitation. Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The True Cost of Shipping. The True Cost of Shipping. Negotiate shipping rates.

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How Retailers Can Overcome the Password Fatigue and Tiny Screens that Plague Mobile Checkout

Retail TouchPoints

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

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How The Vitamin Shoppe’s POS Upgrade is Leveling Up its Omnichannel Experience

Retail TouchPoints

In addition to the table stakes fulfillment offerings — buy online/pick up in-store and buy online/ship from store — the Vitamin Shoppe has built an expansive ecosystem of “on-demand delivery” partners and has become known for its clienteling-based sales model, driven by its “health enthusiasts.”

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