Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. YDs one-page checkout also streamlines the process, removing the hassle for customers to place an order.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Returning customers see recommendations based on their past order history, such as merchants that are similar to their recent orders.

Merchant Services 278

Merchant Services Checkout Returns Supermarket 278

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

APRIL 17, 2025

Adding More than Just a Product Give customers something memorable, and they will not just return, they will talk about shopping with you too. Send reminders to guest checkouts, inviting them to create an account and earn extra points. LoyaltyLion turns returning customers into sustainable growth for high-growth Shopify brands.

Drop-Shipping 162

Drop-Shipping Merchant Services Jewelry Returns 162

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

JUNE 23, 2022

Last year, the average family with K-12 students spent $848 on return to school items, while families of college students spent an average of $1,200, according to the National Retail Federation. Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Buy online, return in-store. No more lines at checkouts.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

APRIL 5, 2022

For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard. Lai: If you decrease the friction in the checkout process, allow the consumer to buy and shop the way they want to, allow for a rapid delivery experience, you’ll get habituation. What does that do for them?

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. Consumers who create a baby register this fall are eligible to receive a special welcome gift box.

ATS 278

ATS Shipping Checkout Accounting 278

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Scammers gather financial account information and government program ID numbers to take over accounts, divert funds and commit identity fraud. K eep bots out of your customers’ accounts and checkout.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

NOVEMBER 17, 2021

This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56 Service extends to the product information you provide (perhaps through digital signage), the checkout offerings in your stores (many shoppers prefer self-checkout), and everything in between. Online retail has its warts.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

FEBRUARY 21, 2024

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. According to Insider , total retail returns were projected to grow 2.2% billion in 2023 — accounting for 8.5%

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

Checkout 147

Checkout Payment Services Shipping Accounting 147

Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JUNE 4, 2021

“Shopify is furthering our position as the connective tissue of commerce by expanding our partnership with Google to help merchants win through improved discovery and a higher-converting checkout,” said a Shopify representative in a statement shared with Retail TouchPoints. Google’s Stated Goal: Democratize Ecommerce.

Advertising 351

Advertising Merchant Services Shopping Checkout 351

Retail TouchPoints

JANUARY 12, 2024

The purchase amount is automatically deducted from the employee’s payroll account, a major benefit for doctors, nurses and other staff people who often don’t carry wallets or purses while they’re working. Employees can look up receipts and account balances in the hospital’s badge pay web portal or mobile app.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

APRIL 4, 2022

That helps customers customize and complete their orders, reduces abandonment and returns in addition to enhancing the overall customer experience. The desire to optimize the customer journey will extend to the checkout process. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

Checkout 328

Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

DECEMBER 17, 2021

Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle. Combined with the automatic couponing and cash back features, our new extension offers the ultimate shopping hack, saving time and money for consumers at every checkout.”.

Merchant Services 275

Merchant Services Checkout Payment Services Consumer 275

Retail TouchPoints

FEBRUARY 16, 2022

For example, an easily navigable checkout page does little good when the product pages are frustrating for people with certain disabilities. Make sure the “Sign In” and “Create an Account” links are easily located and can be recognized by a screen reader for visually impaired users. Accessibility Must Cover the Entire Shopper Journey.

Shopping 317

Shopping Checkout Accounting Shipping 317

Retail TouchPoints

JUNE 10, 2024

First-party data is what your business owns, such as the data gathered through Google Analytics, account details and purchase histories, and utilizing it is privacy-centric. For example, we can look at an apparel company that prompts a customer to share their clothing sizes in their account details.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299

Retail TouchPoints

JANUARY 14, 2024

That rich data infrastructure is behind FedEx’s newest offering: fdx, “a comprehensive commerce platform that is closing the gap between physical and digital, managing supply chains from the point of demand to the point of delivery and including returns,” according to Raj Subramaniam, President and CEO of FedEx.

Checkout 299

Checkout Customer Experience Shipping Consumer 299

Retail TouchPoints

MARCH 3, 2022

That includes frictionless payments and checkout and fast shipping options. For example, a returning customer who normally spends $50 per order and selects the slower but free shipping option might spend twice as much during a flash sale and use some of the savings to pay for expedited shipping.

Merchant Services 246

Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

FEBRUARY 4, 2021

Brands that were advanced in their digital journey and were globally diversified have seen incredible returns and record-breaking online revenues. And consumers should also be able to return an item seamlessly when needed, while receiving a full, fast refund.”. It’s no longer a choice to sell globally; it’s a strategic imperative. ”.

Merchant Services 305

Merchant Services Beauty and Health Consumer Returns 305

Retail TouchPoints

FEBRUARY 27, 2024

A network outage can mean lost sales in the short term, as shoppers simply move to another brand for that purchase, or losses in the long term if that customer does not return. The Evolving Threat Landscape Retailers increasingly rely on digital platforms for sales, inventory management and customer engagement.

Payment Services 278

Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

JUNE 21, 2022

Within the customer-facing area of the approximately 30,000-square-foot space , shoppers will find only one piece for each item, except for a few displays showcasing jewelry and beauty items near checkout points to promote impulse purchases. Expanding Checkout Options Beyond In-Store Shopping.

Payment Services 242

Payment Services Checkout Fashion Jewelry 242

Retail TouchPoints

DECEMBER 2, 2020

Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases. For example, if you know your customer likes M&Ms on Facebook, and is researching recipes that include M&Ms, and has been a past purchaser of M&Ms at your physical store, then you can “push” the candy at checkout.

Social Commerce 259

Social Commerce Checkout Payment Services Consumer 259

Retail TouchPoints

JUNE 2, 2023

The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%. Shoppers want to feel reassured when making an expensive purchase, and Lamps Plus strives to make sure the checkout leaves customers feeling confident.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high.

Returns 130

Returns Merchant Services Shipping Payment Services 130

Retail TouchPoints

NOVEMBER 26, 2020

That means showing customers high-quality images, answering frequent questions on sales pages, using an FAQ or chatbot for other concerns (like shipping times or costs), and reducing the number of hoops they have to jump through for the checkout purchase. Then, create what you think would be the most enjoyable checkout process.

Payment Services 207

Payment Services Checkout Shipping Fulfillment 207

Retail TouchPoints

JULY 30, 2020

Schools and universities are presenting plans designed to ensure students’ safe return to classrooms, but regardless of their children’s age, parents, grandparents and caregivers are purchasing more health-related goods to help them prepare. Health and safety fears inspiring new purchase decisions. Action Items For Retailers.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Inside Retail

OCTOBER 6, 2021

The customer goes through the checkout process as usual and on the confirmation page they have the option to view their AirRobe account which will show them the item that they have just bought as well as previously purchased items. Tapping into gen Z spending power.

Payment Services 246

Payment Services Fashion Accessories Checkout 246

Retail TouchPoints

MAY 4, 2021

In order to account for uncertainty, retailers should emulate software developers and adopt an agile approach to shopping, one that focuses on iterations and testing. Are returns up? For example, Walmart tests small initiatives in various pockets of the country constantly. Now it’s about moving back into sustained operations.

Planning 298

Planning Checkout Consumer Shopping 298

Inside Retail

FEBRUARY 4, 2024

From budget-friendly options and making returns easy to rewards programs and payment options, every interaction can offer a reason to remain loyal. The use of Buy Now Pay Later services among consumers grew 13 per cent in the year to June 2023, with 7 million Australians holding active accounts.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. Having the data is one thing; using it to target ads, provide ad analytics and demonstrate a return on ad spend (ROAS) is another.

Advertising 278

Advertising Sporting Goods Boutique Returns 278

Inside Retail

MAY 31, 2022

That means having honest conversations with BNPL providers and your own team around issues like fees, integration, UX, accreditation and customer ownership, accountability and bad debt management. . Is offering BNPL likely to drive higher customer returns and, if so, can you handle it? Make sure you allow for this in your planning.

Payment Services 130

Payment Services Checkout Finance Returns 130