Retail TouchPoints

OCTOBER 11, 2024

This cutting-edge technology is capable of understanding and analyzing its environment, to support retailers by making the most of their resources and ultimately improving the overall experience for shoppers and employees. Likewise, the retail industry is in a unique place to transform with a mindfulness around privacy.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

MAY 12, 2021

Delek US Holdings will implement AI-powered self-checkout at more than 70 Delek DK convenience stores in Texas by late summer 2021, through a partnership with Mashgin. Mashgin’s autonomous self-checkout is 300% faster, frictionless, and social distance-friendly. Mobile wallet usage rose 60% to account for 9.6%

Checkout 229

Checkout ATS Kiosk Accounting 229

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. Price scraping, account takeover and gift card abuse are just some of the ways bad bots impact the retail industry.

Customer Experience 278

Customer Experience Management Checkout Shopping 278

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 242

Checkout Payment Services ATS Accounting 242

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

JANUARY 13, 2025

According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail Focus

OCTOBER 23, 2024

From pottery collectors to British ex-pats who are familiar with the brand, to younger customers who recognise its Halo cup from the Netflix show Squid Game, Denby’s key markets include South Korea, China, India, United States and Europe which, pre-Brexit, accounted for a sizable proportion of revenue.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Shipping 130

Retail TouchPoints

DECEMBER 5, 2024

All the ways they need to serve customers? Your POS system needs to account for that. Associate POS adoption depends on getting the user experience right. Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up?

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

FEBRUARY 24, 2025

Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts. Enhancing Site Speed and Reliability Uplift started the transition to Catalyst in August and spent approximately 10 weeks of development time.

Consumer 273

Consumer Checkout Advertising Marketing 273

Retail TouchPoints

FEBRUARY 16, 2023

The industry experimented with new approaches to how we do business in order to streamline the customer experience. As a result of these new approaches, customers now expect a secure, seamless shopping experience whether they are shopping in-person or online. It has been estimated that U.S.

Payment Services 275

Payment Services Shopping Checkout Customer Experience 275

Retail TouchPoints

OCTOBER 6, 2022

commercetools Composable Commerce for B2B provides access to the company’s full API portfolio, with the goal of allowing users to create and customize experiences necessary for their specific business model rather than having to tailor them to an out-of-the-box solution.

Checkout 275

Checkout Accounting Customer Experience Management 275

Retail TouchPoints

JULY 21, 2023

In addition to the fully automated carts, Schnucks will test a Lite version, with customers manually scanning items before placing them in the cart.

Checkout 245

Checkout Promotions Supermarket Accounting 245

Retail TouchPoints

APRIL 7, 2025

The consumer must not be surprised to receive the authentication challenge involved with 3DS and should understand that this procedure has been introduced by the cardholders issuing bank to protect their credit card account. Next, the authentication request must be embedded properly into the checkout process.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail Gazette

APRIL 10, 2025

The service marks a major expansion of the delivery giant’s grocery offering, which now accounts for 16% of the companys gross transaction value (GTV), following strong double-digit growth. Customers can select the delivery option at checkout, with all customer service and communication remaining under the retailers branding.

Grocer 116

Grocer Fulfillment Supermarket Checkout 116

Retail TouchPoints

OCTOBER 21, 2022

For the enterprise solutions we have Pay with Venmo checkout, which is the integrated checkout button that you see as you’re checking out with large businesses such as the Grubhub s and Lyft s of the world. We actually have tens of millions of people who just have Venmo accounts. one in three Americans have a Venmo account.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

Checkout 328

Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

JANUARY 3, 2023

Specifically, bot operators continue to siphon retailer profits with increasingly sophisticated automated threats — including account takeover, web and API scraping and more. According to the 2022 State of Bot Mitigation Report , nearly 70% of companies using anti-bot solutions lost revenue to bot-driven account fraud.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Inside Retail

JUNE 3, 2021

Others need to scale up contactless Click & Collect operations to account for multiple pick-up bays and timeframes. Usage of click & collect has been accelerated over the last year with several Localz customers seeing 200-300-per cent growth year on year. For more information visit Localz.

Customer Experience 147

Customer Experience Checkout Fulfillment Location 147

Retail TouchPoints

JANUARY 24, 2023

Walmart has launched a new ecommerce site and customer experience designed specifically for small-and medium-sized businesses (SMBs) and nonprofits. The aim of the Walmart Business platform is to “remove complexity in purchasing, lower costs and give our customers more opportunities to serve their customers and communities.”

Payment Services 278

Payment Services Checkout Shipping Customer Experience 278

Inside Retail

JANUARY 24, 2022

Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. Here are some of the ways that businesses have reconsidered safe and convenient ways for customers to shop and pay in person. The hidden productivity benefits of cash automation in the store.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Inside Retail

NOVEMBER 29, 2022

Customer experience (CX) has long been a strategic focus for business-to-consumer (B2C) retailers who understand its role as a key driver of customer acquisition, conversion, and retention. Despite this understanding, many retailers still under-invest in their B2B customer experience.

Customer Experience 130

Customer Experience Payment Services Accounting Target Market 130

Retail TouchPoints

APRIL 17, 2024

Payments are a critical link between our brands and millions of URBN customers who expect checkouts to be as easy as trying on or adding items to a cart,” said Dave Hayne, CTO at URBN in a statement.

Payment Services 264

Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

NOVEMBER 17, 2021

This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56 Today, customer service is more than the way that employees interact with shoppers. Insight #4: In-store experiences have a measurable impact on your retail organization, for better or worse. Online retail has its warts.

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

SEPTEMBER 10, 2024

The app allows associates, which Levi’s calls stylists, to access customers’ Red Tab loyalty program accounts (with their permission), giving the stylists the data they need to make better recommendations.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

AUGUST 6, 2024

Grubhub now has 30 personalized recommendation carousels on its homepage, spotlighting merchants with delivery ETAs of 30 minutes or less, merchants featuring the customer’s favorite cuisine and more. Customers can request re-delivery of their order with no fees, or a full refund back to their account, without having to talk to an agent.

Merchant Services 278

Merchant Services Checkout Returns Supermarket 278

Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Customers do have to either scan their palm, a QR code from the Whole Foods or Amazon app or insert a credit or debit card upon entering and leaving the store, but that’s the only thing that is scanned.

Checkout 262

Checkout Payment Services Location Marketing 262

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. But what does that mean in practice for customers? No more lines at checkouts.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

JUNE 10, 2024

First-party data is what your business owns, such as the data gathered through Google Analytics, account details and purchase histories, and utilizing it is privacy-centric. For example, we can look at an apparel company that prompts a customer to share their clothing sizes in their account details.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299

Retail TouchPoints

APRIL 17, 2025

Keeping the Momentum Going After the Holiday Mothers Day may be one of the biggest gifting moments of the year, but the goal is to make customers stick around. Send reminders to guest checkouts, inviting them to create an account and earn extra points. Many shoppers may not realise what they are missing.

Drop-Shipping 162

Drop-Shipping Merchant Services Jewelry Returns 162

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists.

ATS 278

ATS Shipping Checkout Accounting 278

Retail TouchPoints

APRIL 5, 2022

For example, what you generally find in most checkouts [in a sector like grocery] are your standard Visa and Mastercard. Lai: If you decrease the friction in the checkout process, allow the consumer to buy and shop the way they want to, allow for a rapid delivery experience, you’ll get habituation.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JANUARY 14, 2024

A seamless end-to-end customer experience requires orchestration across the value chain, and FedEx is the only logistics company for that customer journey,” Subramaniam noted. We can set precise delivery expectations from the product listing page to the shopping cart to the checkout.

Checkout 299

Checkout Customer Experience Shipping Consumer 299

Retail TouchPoints

JUNE 2, 2023

Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The retailer has seen digital sales shift away from next-day deliveries, which now account for just 18.2% of orders, toward two -day or later windows, which account for 80%.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. Furthermore, flags can be quickly raised for fraudulent returns with accounts tagged to prevent further incidents.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130