Retail TouchPoints

JANUARY 24, 2025

consumers returned $890 billion in merchandise in 2024, equaling 16.9% While these have met with varying success, its clear that addressing the product returns problem will require a consistent, holistic, multi-pronged approach that takes into account virtually every aspect of the pre- and post-purchase process. of all purchases.

Returns 278

Returns Apparel Consumer Checkout 278

Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. A recent study found shoppers of all demographics are warming up to the idea of self-checkout, seeing it as a faster option that eliminates the need to wait in line.

Checkout 289

Checkout Payment Services Shipping Promotions 289

Retail TouchPoints

JANUARY 13, 2025

According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

Returns 298

Returns Social Commerce Checkout Shopping 298

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

FEBRUARY 24, 2025

Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts.

Checkout 273

Checkout Consumer Advertising Marketing 273

Retail TouchPoints

NOVEMBER 16, 2020

CVS Pharmacy has implemented touch-free checkout using PayPal and Venmo QR codes at all 8,200 standalone retail locations, reaching a milestone set at the start of the partnership in July 2020. Those without existing PayPal or Venmo accounts can sign up and link their preferred payment method within minutes.

Checkout 218

Checkout Location ATS Accounting 218

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail TouchPoints

APRIL 7, 2025

The appeal of 3DS for consumers is that it protects them by making it harder for bad actors to use their cards fraudulently. it may take pressure from retailers and consumers on the card issuers and payment service providers to make this happen. Next, the authentication request must be embedded properly into the checkout process.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Inside Retail

JANUARY 9, 2025

BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months. We found that consumers who used BNPL spent an average of 6.42

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Retail TouchPoints

OCTOBER 21, 2022

Denise Leonhard: Retailers have to go to all these different channels now, much more than they used to, and it’s not just about the products themselves — consumers are also looking for that seamless payment experience with the brands they trust. We actually have tens of millions of people who just have Venmo accounts.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Streamline Your Checkout Process for Busy Parents and Students.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Retail TouchPoints

JUNE 6, 2023

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 299

Consumer Returns Checkout Shopping 299

Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

DECEMBER 7, 2023

Sika Health — a payment solution that enables ecommerce merchants to accept Health Spending Account (HSA) and Flexible Spending Account (FSA) payments — has launched a new marketplace where consumers can shop directly for HSA- and FSA-eligible products.

Merchant Services 264

Merchant Services Payment Services Accounting Checkout 264

Retail TouchPoints

FEBRUARY 23, 2022

To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy. The issue with this is that both retailers and customers have to have accounts set up in the same exchange platform.

Payment Services 360

Payment Services Checkout Telecommunications Social Commerce 360

Small Biz Trends

NOVEMBER 8, 2021

Customers can buy things from your e-commerce online storefronts and/or website using the data stored in their Amazon account. Or through Alexa and their payment methods in their Amazon.com accounts. They need an Amazon Seller Account too. For shoppers: Sign in to your Amazon account. Consumers take note.

Checkout 144

Checkout Merchant Services Payment Services Accounting 144

Retail TouchPoints

JANUARY 3, 2023

As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. As a result of inflation, fierce competition, excess inventory and changes in consumer behavior, retail profit margins shrunk. Inflation and the Incredible Shrinking Margin.

Merchant Services 306

Merchant Services Payment Services Accounting Checkout 306

Retail TouchPoints

JANUARY 24, 2023

EWS also said that if a sizable number of merchants enable the wallet it might also explore adding other payment options, such as direct payments from bank accounts. “We hear from consumers that they want to utilize online payments from their trusted financial institutions,” said Anderson in a statement.

Merchant Services 305

Merchant Services Payment Services Accounting Checkout 305

Retail TouchPoints

JANUARY 14, 2022

With the increase of mobile wallets and more consumers hopping on the e-gift card bandwagon, merchants must practice a heightened sense of vigilance around issues of gift card fraud. Here’s some insight as to how merchants and consumers can avoid scams and gift card fraud: Consumer vs. Merchant. billion online with U.S.

Merchant Services 328

Merchant Services Payment Services Management Accounting 328

Retail TouchPoints

OCTOBER 3, 2024

When opening an account on the Baby Registry, consumers can confirm where gifts should be shipped, track the baby’s expected arrival date, customize a welcome message for loved ones and start selecting products to add to their lists. But the new registry program isn’t just limited to Babies ‘R’ Us inventory.

ATS 278

ATS Shipping Checkout Accounting 278

Inside Retail

FEBRUARY 2, 2025

Social commerce will dominate By 2029, social commerce driven by platforms like TikTok and Instagram will account for a substantial share of Gen Zs purchases. Invest in shoppable content and seamless checkout features within social media platforms. Monitor emerging platforms to stay ahead of shifts in consumer behaviour.

Social Commerce 130

Social Commerce Payment Services Beauty and Health Checkout 130

Retail TouchPoints

AUGUST 6, 2024

The delivery platform also has created a Wallet feature; live activity tracking for orders in process; add-on recommendations at checkout; and a more automated process for reporting problems with an order. Customers can request re-delivery of their order with no fees, or a full refund back to their account, without having to talk to an agent.

Merchant Services 278

Merchant Services Checkout Returns Supermarket 278

Retail Focus

OCTOBER 23, 2024

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. The new checkout was launched at the end of April 2024 and Bullas noted that the customer experience immediately improved.

Marketing 130

Marketing Checkout Customer Experience Accounting 130

Inside Retail

JANUARY 24, 2022

E-commerce skyrocketed when the Covid-19 pandemic hit, as more consumers realised its ease and convenience. Of course, physical retail has had to undergo a few changes since the first wave of Covid, particularly at entry, payment and checkout. We are all inherently social beings.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Retail TouchPoints

APRIL 21, 2021

Buy now, pay later (BNPL) also thrived over the past year, rising nearly 78% to account for 1.6% I think more consumers, particularly millennials and Gen Z, are aware of the ability to pay with their wallet, so those two are big drivers. Digital wallet usage is expected to account for 40.5% of ecommerce spend.

Merchant Services 299

Merchant Services Payment Services Checkout Accounting 299

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 298

Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

AUGUST 16, 2021

Shoppers can apply for either Walgreens card in real time at checkout. The retailer is using Synchrony ’s dApply technology to streamline the application process and the Quickscreen pre-approval engine for a real-time credit check that can enable opening an account in seconds. Giant Eagle Seeks to Make In-Store Checkout Seamless.

Payment Services 264

Payment Services Checkout Supermarket Accounting 264

Inside Retail

MAY 2, 2021

Covid-19 hit the reset button on consumer behaviour. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. But it is not just the initial seismic shifts in consumer behaviour that have thrown down the gauntlet for retail. The answer is deceptively simple.

Consumer 200

Consumer Social Commerce Shopping Returns 200

Retail TouchPoints

SEPTEMBER 10, 2021

Amazon will let Whole Foods customers “skip the checkout line” at two new Just Walk Out-enabled locations, in Washington, D.C. Customers at these new Whole Foods won’t have to use JWO if they don’t want to, they can instead choose to use self-checkout lanes. and Sherman Oaks, Calif., set to open next year.

Checkout 262

Checkout Payment Services Location Marketing 262

Inside Retail

FEBRUARY 4, 2025

So-called card-not-present fraud , where an offender processes an unauthorised transaction without having the card in their physical possession, accounts for 92 per cent of all card fraud in Australia. For example, the 2022 Optus data breach exposed information from customers who had previously held accounts with the telco back in 2018.

Payment Services 162

Payment Services Telecommunications Accounting Checkout 162

Retail TouchPoints

FEBRUARY 16, 2023

One of the most common complaints customers have is waiting too long in checkout lines. Instead of the typical time-consuming payment process in stores, facial recognition technology can identify the customer and automatically charge their account for a fast, secure self-service checkout experience.

Payment Services 275

Payment Services Shopping Checkout Customer Experience 275

Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Retail TouchPoints

NOVEMBER 17, 2021

We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. Ultimately, though, a consumer’s measure of support is measured in dollars. This should be no surprise, as in-store retail is expected to account for the significant majority of $4.56

Checkout 334

Checkout Shopping Customer Experience Returns 334

Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. Even so, retailers can benefit when they view checkout challenges in the context of shoppers’ full range of expectations.

Checkout 147

Checkout Payment Services Shipping Accounting 147

Retail TouchPoints

APRIL 4, 2022

But as consumers, businesses and markets settle into something like a new routine, what changes will commerce experience in the year ahead? The desire to optimize the customer journey will extend to the checkout process. Combined with personalization, improved checkout experiences can also enhance brand loyalty.

Checkout 328

Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

JANUARY 25, 2024

Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. Proper security is imperative to any business’ bottom line and the integrity of their brand, but how can that be achieved without increasing the burden on the end consumer? Enter passkeys. On top of that, passkeys are domain-specific.

Payment Services 264

Payment Services Shopping Accounting Checkout 264