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Returns: the silent killer of profits or a tool to build customer loyalty?

Inside Retail

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

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Myer’s profit declines amid store closures, underperformance of some brands

Inside Retail

million, which accounted for 21.6 “We are laser-focused on improving our profitability, performance, and shareholder returns,” said Olivia Wirth, Myer executive chair. The post Myer’s profit declines amid store closures, underperformance of some brands appeared first on Inside Retail Australia. per cent to $3.27

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Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Retail TouchPoints

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration.

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Behind Desigual’s repositioning and its Asia Pacific expansion

Inside Retail

Earlier this month, Desigual partnered with Melbourne-based brand management firm O’Rourke Showroom to unveil its spring-summer collection, further expanding its retail distribution in Asia Pacific. Inside Retail: What are the reasons behind Desigual’s return to Australia?

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Designing with Data: Keeping Retailers Ahead of the Trends

Retail TouchPoints

One caution about this approach is that with the digital age comes reduced attention spans – once the customer has stood on the logo or climbed the rock wall and posted it to their account, they are unlikely to come back for that experience again.

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Off-Price Retail: A Double-Edged Tool For Brands With Excess Inventory Needs

Retail TouchPoints

Technology has revolutionized the way brands manage their excess inventory. Without real-time visibility or existing systems in place to manage excess levels, cross-functional teams wasted valuable time and resources on work that didn’t produce valuable returns on investment.

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As Ted Baker closes its remaining stores, what went wrong?

Retail Gazette

NODL licenses the brand in the UK and Europe from Authentic Brands Group (ABG), the brand management group which owns Reebok, Forever 21 and David Beckham which bought Ted Baker for £211m in October 2022. You need innovation and newness in brands like Ted Baker,” says Shuttleworth.