Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

Accounting 271

Accounting Promotions Location Management 271

Inside Retail

OCTOBER 17, 2024

According to the Australian Securities and Investments Commission (Asic), many consumers may have been unaware of the financial arrangements they entered when buying products at Harvey Norman stores. The court found the advertisements’ statement of the payment method was presented as a complete statement when it was far from complete.

Finance 306

Finance Payment Services Advertising Accounting 306

Retail TouchPoints

DECEMBER 26, 2023

As in previous years, ecommerce grew at a faster pace than brick-and-mortar retail, but the latter still accounts for the majority of all sales. Spending at restaurants saw a significant jump, increasing 7.8% In September 2023 , Mastercard had forecast a 3.7% increase for this period. Online sales grew 6.3% , outpacing the 2.2%

Jewelry 292

Jewelry Payment Services Apparel Promotions 292

Retail TouchPoints

JANUARY 6, 2023

While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S. While the 2022 holiday season was by all accounts a success, retailers may want to buckle down as they head into the new year: four out of 10 U.S.

Payment Services 339

Payment Services Promotions Consumer Inventory Management 339

Retail TouchPoints

JANUARY 3, 2023

Becoming proficient at navigating these obstacles is key to protecting retail profits. As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. Inflation and the Incredible Shrinking Margin.

Merchant Services 296

Merchant Services Payment Services Accounting Checkout 296

Retail TouchPoints

JULY 8, 2021

By creating data-driven, contextually relevant moments at the points of pickup and delivery, retailers can create emotional connections with consumers that will lead to long-term loyalty and sustain them through future downturns and disruption. James Riess is SVP, Strategy and Insights at Merkle Promotion & Loyalty Solutions.

ATS 261

ATS Grocer Fulfillment Shipping 261

Retail TouchPoints

JUNE 21, 2024

Members that link their accounts can earn double Starbucks Star points during their stays at participating Marriott hotels and can earn 100 Marriott Bonvoy points when they make three qualifying transactions during designated weeks throughout the year (the first Marriott Bonvoy week runs July 8-14).

Accounting 259

Accounting Promotions Marketing ATS 259

Retail TouchPoints

JULY 3, 2024

Artificial intelligence (AI) is only accelerating its adoption among global corporate enterprises, so CEOs and business leaders are positioned at the confluence of innovation and ethics as it relates to implementing AI projects in their businesses. Accountability in Automation: Who takes responsibility?

Accounting 246

Accounting Promotions Management ATS 246

Retail TouchPoints

JULY 23, 2024

Access Pass works at all Lids-related brands, including The Buckeye Corner by Lids , Locker Room by Lids and Lids HD. NBA players and brothers Jalen Williams (Oklahoma City Thunder) and Cody Williams (Utah Jazz) will star in a new campaign to promote the enhanced Access Pass program.

Accounting 250

Accounting Promotions Management ATS 250

Retail TouchPoints

DECEMBER 6, 2023

Through a special promotion, a limited number of Prime Student members will be able to get $25 flights to and from home during the holiday season. A total of 3,000 $25 flight tickets will be available during this promotion, with 1,000 tickets dropping at 12 a.m. Prime and Marketing Tech at Amazon in a statement. “It’s

Promotions 259

Promotions Accounting Marketing ATS 259

Retail TouchPoints

JUNE 15, 2022

At the moment a “ couple hundred U.S.-based The move follows a similar trajectory at Google , which has been continuously adding more features to make itself central to the online shopping experience, including the recent debut of a new checkout flow. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 299

Merchant Services Shopping Payment Services Advertising 299

Retail TouchPoints

DECEMBER 16, 2022

“The representation of our future digital selves will be as important and, if you’re measuring by sheer volume of interactions, maybe more important than how we represent ourselves physically,” said Oana Ruxandra, CDO and EVP of Business Development at WMG in a statement.

Fashion 273

Fashion Accounting Consumer Promotions 273

Retail TouchPoints

FEBRUARY 18, 2022

Albertsons delivery is available directly through the DoorDash app, and Albertsons loyalty pricing and promotions will be honored on orders made through DoorDash. Shoppers can choose to link their Albertsons loyalty accounts to earn points on their purchases. “By By partnering with DoorDash, Albertsons Cos.

Accounting 300

Accounting Promotions Location Marketing 300

Retail TouchPoints

DECEMBER 20, 2022

In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016. These accounts generated 64 million posts to promote imitation products, up more than 300% from 2016. This is the start of the evidence that can be used for litigation.

Accounting 56

Accounting Promotions Management Location 56

Retail TouchPoints

JUNE 11, 2024

All fans are welcome to take part in the gaming experience where they can serve Ikea’s famous Swedish meatballs to players, stop at the various showrooms or use famous Ikea products to organize spaces in exchange for exclusive Ikea user-generated items, audio and other content. At Ikea, there is no set route to career progression.

Accounting 259

Accounting Promotions Planning Management 259

Inside Retail

NOVEMBER 18, 2024

For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Inside Retail

APRIL 10, 2024

But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable. “I

Payment Services 264

Payment Services Finance Accounting Management 264

Retail TouchPoints

OCTOBER 7, 2022

24, David Baxter will be promoted to President of the Americas, succeeding Stephanie Pugliese, who is stepping down and leaving the company; and Mehri Shadman has been appointed Chief Legal Officer and Corporate Secretary as current Chief Legal Officer John Stanton retires after 16 years with the company.

Wholesale 252

Wholesale Promotions Apparel Accounting 252

Retail TouchPoints

MAY 3, 2021

At this time interim CFO Andrea Shaw Resnick will take on the newly created role of Chief Communications Officer. Additionally, VP of Investor Relations Christina Colone has been promoted to Global Head of Investor Relations. Roe is currently CFO of VF Corp. , a position he has held since April 2015. Roe is currently CFO of VF Corp. ,

Finance 260

Finance Apparel Accounting Promotions 260

Retail TouchPoints

JUNE 17, 2024

Today, marketing programs are more comprehensive and measurable than ever, inclusive of apps, social media accounts, finely tuned promotions, influencer collabs, gift cards and more. In general terms, it is a digital promotion that is activated by using a specific payment card, website or app to make the purchase.

Merchant Services 254

Merchant Services Promotions Consumer Marketing 254

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Amazons other attempts at brick-and-mortar have fared even more poorly. billion acquisition of Whole Foods. Regular carts, albeit green, are available outside.)

Checkout 243

Checkout Grocer Kiosk Promotions 243

Inside Retail

DECEMBER 21, 2021

Heartbroken by the disappearance of her cat, Filipino IT specialist and blogger Sophie* decided to use her Facebook Ads account to appeal to anyone in her local area who might have seen it. For the virtual ‘missing cat’ poster, she set the spend at PHP1000. First, the bank account linked to her card was emptied of around $600.

Accounting 246

Accounting Payment Services Advertising Management 246

Retail TouchPoints

AUGUST 9, 2022

This is just the beginning; we are on a journey driven by passion, transparency and accountability at every turn, to leave the world a better place than we found it.”. These goals represent our commitment to helping our people and the planet thrive while growing our business.

Accounting 285

Accounting Promotions Customer Experience Planning 285

Retail TouchPoints

OCTOBER 9, 2020

“Our ecommerce solution needed to be different from a typical retailer, and we needed the ability to customize quickly, deeply and at scale, while maintaining industry-leading performance,” said Juan Lopez, Director of Software Product Development at City Furniture in an interview with Retail TouchPoints.

Home Furnishings 246

Home Furnishings Payment Services Promotions Accounting 246

Retail TouchPoints

APRIL 12, 2022

Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. Macy’s latest element of its growth strategy will be a new $584 million , 1.4 scheduled for completion in 2024.

Fulfillment 260

Fulfillment Accounting Promotions Location 260

Retail TouchPoints

OCTOBER 11, 2022

from 2021 and accounting for 16.3% Promotions are expected to hit record highs as retailers seek to manage inventory levels and draw in price-conscious shoppers. Heavy promotions are expected to impact margins but attract enough customers to maintain growth. Curbside usage will remain at around 25% of orders in November 2022.

Apparel 275

Apparel Returns Promotions Accounting 275

Retail TouchPoints

NOVEMBER 7, 2023

The general Deals page features promotions and markdowns in a range of top holiday categories — including apparel, electronics, toys and beauty — from a wide variety of merchants, ranging from big-box stores and multi-brand retailers to DTC brands and local stores.

Markdowns 221

Markdowns Promotions Apparel Shopping 221

Inside Retail

NOVEMBER 6, 2023

If tasks aren’t completed on time in a prioritised, efficient manner, omnichannel services can run late, customers receive lacklustre service, and employees can become frustrated at their inability to effectively complete their work. Zebra’s Workcloud is split into three solutions, (each formerly branded Reflexis).

Inventory Management 299

Inventory Management Promotions Management Shipping 299

Retail TouchPoints

OCTOBER 14, 2021

To say everyone is worn out is probably an understatement, and by all accounts marketers in particular are feeling the pressure — a staggering 70% of marketing executives said the pandemic has left them “completely exhausted,” according to a new report from Accenture Interactive. Early Birds Get the Products.

Marketing 290

Marketing Promotions Consumer Customer Experience 290

Retail TouchPoints

AUGUST 5, 2024

That’s three different passwords and user accounts in each store across the fleet. We’re talking to a consumer that will drive the next 10 years of our business, so at the least they would expect mobile technology [in our stores],” said Hewitt. That limited us in some of the promotional combinations [we wanted to do],” said Hewitt.

Inventory Management 254

Inventory Management Point of Sale Promotions Jewelry 254

Retail TouchPoints

AUGUST 15, 2022

But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. Entire Facebook groups are devoted to buying customer reviews.

Merchant Services 246

Merchant Services Payment Services Accounting Customer Experience 246

Inside Retail

JANUARY 9, 2022

In a settlement with McDonald’s, Easterbrook has returned equity awards and cash which he would have forfeited had he been truthful at the time of his termination and, as a result, been terminated for cause. McDonald’s will continue to promote safe and respectful workplaces, it said. Easterbrook has also apologised for his behaviour.

Fulfillment 246

Fulfillment Accounting Promotions Returns 246

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. They just want what they want when they want it. Uber is another example.

Payment Services 282

Payment Services Consumer Accounting Promotions 282

Retail TouchPoints

OCTOBER 6, 2023

Accurate demand forecasting is the bedrock of efficient inventory management — a vital logistics function that should be operating at peak performance levels during the holiday shopping season when consumers expect the inventory they want to be available. 2: Order cycle time. 4: Return rates. Returns are an inevitable part of retail.

Fulfillment 283

Fulfillment Returns Shipping Promotions 283

Retail TouchPoints

DECEMBER 27, 2023

And the challenge for CPG leaders becomes how to maintain the output of their teams after that initial burst of energy at launch. More effective promotions. But for those promotions to accurately target the right consumers at the right time, CPG companies need data and analytics to better understand shifting consumer trends.

Operating Expenses 243

Operating Expenses Promotions Consumer Marketing 243

Retail TouchPoints

SEPTEMBER 25, 2024

As Retail TouchPoints has reported , discounting is expected to drive both the timing and amount of holiday spend this year, as inflation-weary consumers time their purchasing to promotional periods. billion of the season’s total online spend, up 7% YoY and accounting for 16.9% Cyber Week is expected to drive $40.6 1 to Sept.

Sporting Goods 231

Sporting Goods Consumer Promotions Accounting 231

Retail TouchPoints

DECEMBER 15, 2022

The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs. Loyalty solution provider Clarus Commerce has officially rebranded as ebbo in the wake of its acquisition of PrizeLogic in late 2021.

Customer Retention 235

Customer Retention Accounting Promotions Management 235