Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. Employees facing an unorganized crowd of customers who all need assistance at the same time can feel overwhelmed and burned out.

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Management Customer Experience Location Accounting 255

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges.

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Inventory Management Management Fulfillment Supply Chain Management 238

Retail TouchPoints

OCTOBER 3, 2024

Expectant families can build, manage and share their wish lists with loved ones via Kohls.com or the Kohl’s App. In-store shoppers can purchase items and check the items off the Baby Registry when they present a unique QR code at checkout.

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ATS Shipping Checkout Accounting 238

Inside Retail

JANUARY 9, 2024

Pureplay fashion retailer The Iconic has committed to refund customers after fraudulent orders were made on their accounts. “We are working with all customers to address these incidents, which are not a result of a data breach at The Iconic. “Tried resetting the password but I’m not even getting the email.

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Accounting Fashion Management ATS 276

Retail TouchPoints

NOVEMBER 25, 2024

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

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Accounting Promotions Location Management 259

Retail TouchPoints

JANUARY 3, 2023

Becoming proficient at navigating these obstacles is key to protecting retail profits. As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. Inflation and the Incredible Shrinking Margin.

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Merchant Services Payment Services Accounting Checkout 281

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

Payment Services 249

Payment Services Customer Retention Accounting Checkout 249

Inside Retail

APRIL 10, 2024

But while labour and marketing budgets are typically the first to be put on the chopping block, retailers may be overlooking opportunities to reduce costs in the back end by automating everyday finance functions, such as accounts payable and accounts receivable. “I

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Payment Services Finance Accounting Management 264

Inside Retail

DECEMBER 11, 2024

Change requires empathy and understanding for individuals and teams to manage the emotional rollercoaster it can create. Five simple starts to help manage change Link purpose, vision and values. UK skincare brand Faith in Nature has set change at the heart of its organisation by literally putting nature on the board.

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Management Accounting Planning Customer Experience 130

Retail TouchPoints

DECEMBER 16, 2024

At the same time, underfunded sustainability teams spend much of their time educating other departments rather than executing initiatives. To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management.

Supply Chain Management 225

Supply Chain Management Finance Accounting Management 225

Retail TouchPoints

MAY 6, 2024

Walmart has simplified the process for shoppers who want to support their local schools with the new Connected Accounts feature on the Box Tops for Education app. Shoppers can now give back by connecting their Walmart account with the Box Tops app, without needing to scan or submit receipts.

Accounting 216

Accounting Management ATS Customer Experience 216

Retail TouchPoints

JANUARY 24, 2023

The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. EWS also said that if a sizable number of merchants enable the wallet it might also explore adding other payment options, such as direct payments from bank accounts.

Merchant Services 261

Merchant Services Payment Services Accounting Checkout 261

Independent Retailer

NOVEMBER 15, 2024

In this article, we’ll talk about retail management, what it is and why it’s important. Let’s look at effective strategies and tools that will help improve business efficiency. What is Retail Management Retail Management is a set of activities that ensure the efficient operation of a retail business.

Management 105

Management Wholesale Visual Merchandising Promotions 105

Inside Retail

SEPTEMBER 18, 2024

Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30. per cent at Coles. The company has so far expanded to 200 locations in the country.

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Supermarket Accounting Management Location 278

Inside Retail

JANUARY 19, 2024

Re-using the same login details Credential stuffing is a type of cyber attack where hackers use stolen usernames and passwords to gain unauthorised access to other online accounts. It is common for people to use the same password for multiple accounts (even though this is very risky). You may be surprised by what you see.

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Accounting Management Shopping ATS 263

Inside Retail

JANUARY 16, 2024

Cybersecurity company Kasada recently revealed that cybercriminals have compromised more than 15,000 customer accounts of Mexican fast food chain Guzman y Gomez, liquor retailer Dan Murphy’s, streaming service Binge, home shopping network TVSN and Event Cinemas since November.

Merchant Services 289

Merchant Services Payment Services Accounting Checkout 289

Retail TouchPoints

JUNE 30, 2022

One day after announcing the departure of CEO Mark Tritton , Bed Bath & Beyond has named Laura Crossen as its new SVP of Finance and Chief Accounting Officer, and Susie Kim as SVP of Treasury and Investor Relations. Both appointments are effective immediately.

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Finance Promotions Accounting Management 283

Retail TouchPoints

JANUARY 19, 2023

Chances are the next big retail breach will be caused by one of these four attacks: “CEO Fraud” As email security solutions get better at blocking traditional phishing messages, they are pushing cybercriminals to up the ante by impersonating real accounts. These attacks can be very sophisticated.

Payment Services 261

Payment Services Accounting Management Planning 261

Retail TouchPoints

DECEMBER 20, 2022

In the case of Apple, hundreds of imitation iPhones, all with apparently legitimate serial numbers, managed to evade US Apple store staff, costing the company more than $6 million. In 2019, GhostData found that 56,000 Instagram accounts were associated with the counterfeit of luxury brands, representing a 171% increase since 2016.

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Accounting Promotions Management Location 56

Retail TouchPoints

JUNE 15, 2022

At the moment a “ couple hundred U.S.-based The move follows a similar trajectory at Google , which has been continuously adding more features to make itself central to the online shopping experience, including the recent debut of a new checkout flow. Bing accounts for approximately 25% of total monthly search volume in the U.S.,

Merchant Services 288

Merchant Services Shopping Payment Services Advertising 288

Inside Retail

OCTOBER 22, 2024

Jeanette Fenske, director of stores at Woolworths Supermarket, was this year’s distinguished recipient of the Women Leaders in Retail scholarship, supported by the Australian Retailers Association (ARA) and Chief Executive Women. IR : Being a manager and a leader are two entirely different roles.

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Supermarket Accounting Management Store Operations 246

Inside Retail

NOVEMBER 6, 2023

If tasks aren’t completed on time in a prioritised, efficient manner, omnichannel services can run late, customers receive lacklustre service, and employees can become frustrated at their inability to effectively complete their work. Zebra’s Workcloud is split into three solutions, (each formerly branded Reflexis).

Inventory Management 299

Inventory Management Promotions Management Shipping 299

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” “The 100-year-old grocery business is not immune to disruption,” said Matt Christensen, CEO and Managing Partner at Rose Park Advisors in a statement.

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Grocer Planning Supermarket Inventory Management 307

Retail TouchPoints

FEBRUARY 5, 2024

At their best, they focus on personalization (understanding consumer interests), optimization (delivering a suitable product and message at the opportune moment) and boosting conversion rates (consumers are often closer to making a purchase decision). It’s like offering everyone the perfect glass slipper instead of one-size-fits-all.

Accounting 247

Accounting Finance Marketing Consumer 247

Retail TouchPoints

NOVEMBER 14, 2024

In 2024 alone, several high-profile companies, including Dell, AT&T, Ticketmaster and Disney have suffered the consequences of a major breach. In the retail and consumer sectors, the average cost of a security breach was below this average, sitting at $3.91 In light of this, it’s critical that businesses strengthen their defenses.

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Payment Services Consumer Management Point of Sale 224

Inside Retail

MAY 6, 2021

“Unconscious bias is an issue in all industries, but it’s magnified in the retail community because of the number of roles we have to fill and the recruitment being done at the most junior level in most cases,” Paul Zahra, CEO of the ARA, told Inside Retail.

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Management Accounting Shopping Marketing 354

Retail TouchPoints

NOVEMBER 3, 2022

To combat this threat, midsize retailers would be wise to focus on the top three causes of loss, which account for more than 60% of all insured losses, according to QBE North America’s claims data for the accident years 2019-2022 as of this February. This information should be quickly reported to the store manager, risk manager and insurer.

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Accounting Returns Management ATS 254

Retail TouchPoints

NOVEMBER 28, 2024

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. These payment methods simplify transactions by allowing consumers to store multiple cards or bank accounts in a single digital wallet, reducing the need for manual entry.

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Payment Services Merchant Services Shopping Checkout 260

Retail TouchPoints

JULY 23, 2024

Access Pass works at all Lids-related brands, including The Buckeye Corner by Lids , Locker Room by Lids and Lids HD. Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience.

Accounting 230

Accounting Promotions Management ATS 230

Inside Retail

NOVEMBER 25, 2024

Chatime Australia and its executive is facing penalties due to the underpayment of employees at 19 stores across Sydney and Melbourne. ” Manousaridis also emphasised the need to penalise Zhao to hold him accountable and deter other company managers from committing the misconduct. per hour.

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Accounting Management ATS 264

Inside Retail

MAY 22, 2022

So, you’ve managed to launch a successful e-commerce business. At EIZ, we know a thing or two about e-commerce. To state it succinctly, scaling is simply the ability for your business, as it grows, to manage that growth, while continuing to meet the demand of your customers. Volume management. Congratulations!

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Shipping Management Accounting Consumer 279

Retail TouchPoints

FEBRUARY 23, 2022

The issue with this is that both retailers and customers have to have accounts set up in the same exchange platform. Do you ever think about the customer instincts at checkout? Expect the need for a crypto manager. 10 years ago, not many business owners expected to have to manage their social media profiles, yet here we are.

Payment Services 307

Payment Services Checkout Telecommunications Social Commerce 307

Retail TouchPoints

APRIL 1, 2024

By choosing a low-latency platform that leverages the world’s best machine translation engines, you can feel confident that the best one will be selected almost immediately for whatever language pair you throw at it. Currently, as the Chief Customer Officer at Language I/O , she is responsible for driving customer success and engagement.

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Customer Experience Clienteling Customer Retention Accounting 277

Retail TouchPoints

OCTOBER 18, 2024

In fact, 89% of consumers have complaints about keeping track of their passwords and 54% have stopped using an account or online service because they became frustrated when trying to log in. In fact, account fraud is only getting more brazen; attempted fraud transactions increased 92% and attempted fraud amounts jumped 146% year-over-year.

Accounting 260

Accounting Consumer Payment Services Planning 260

Inside Retail

JULY 27, 2023

McConnell told Inside Retail that the “tone at the top” matters more than people think, and that, in his experience, boards do a bad job of holding themselves accountable. The business’ share price currently sits at 60 cents per share. million operating loss in FY18, the business’ operating EBITDA increased to $3.8

Accounting 242

Accounting Returns Management ATS 242

Inside Retail

MARCH 7, 2024

This experience led to a role in sales and account management, helping retailers solve fulfilment challenges, sparking my passion for the industry. Did having that insight into the way logistics companies operate help you implement best practices at Meshki? I often joke with the directors that I was (and still am) winging it.

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Fulfillment Shipping Returns Inventory Management 249

Retail TouchPoints

FEBRUARY 26, 2024

Daniel’s Jewelers has been at the center of it all, although from the perspective of Sherwood’s grandson David, who now runs the company, the things that matter most have changed very little over the decades. His father and uncle, who were running the company at that time, were ready to retire, so David was brought in to help find a buyer.

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Loss Prevention Jewelry Payment Services Accounting 267