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Study: How Retailers are Managing the Tug-of-War Between Employee Satisfaction and Profitability

Retail TouchPoints

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

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Shopify’s Double-Edged Sword: Tackling Accounting Complexities with Automation

Retail TouchPoints

Thus, it’s vital for CFOs to fully understand the challenges and potential risks, along with the strategies available for successfully handling Shopify’s accounting complexities. We have witnessed these challenges firsthand at Crew Finance. Businesses must start with accurate accounts from day one.

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The Login Effect: The Role of Customer Authentication Psychology in Retail Success 

Retail TouchPoints

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. If your customers have to deal with an annoying login process at the end of their shopping journey, they’ll just abandon their cart. times per day on average.

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Sustainability and Profitability: How Embedding Sustainability can Boost Business Performance

Retail TouchPoints

At the same time, underfunded sustainability teams spend much of their time educating other departments rather than executing initiatives. To meet Net Zero goals and comply with evolving regulations, companies must integrate sustainability across the value chain from raw materials to design, sales and marketing and supply chain management.

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Foundational ABM Building Blocks

Account-based marketing (ABM) is a key strategy for driving sustainable growth. Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. Today, many B2B companies use ABM teams or technologies to make sales.

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Macy’s Delays Q3 Earnings to Investigate Financial Irregularity

Retail TouchPoints

Following an independent investigation and forensic analysis, Macy’s said it identified “a single employee with responsibility for small package delivery expense accounting” who had intentionally made erroneous accounting entries to hide approximately $132 to $154 million in delivery expenses from Q4 2021 to this current quarter.

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AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Retail TouchPoints

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. AI can help retailers process unstructured data at scale, unlocking valuable insights.